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Customer Ratings & Reviews

Your price for this item is $579.99

Customer reviews

Rating 4.6 out of 5 stars with 352 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the touchscreen, 512GB SSD, price, Ryzen 5 processor, performance, battery life, and ease of use of the 15.6" Touch-Screen Laptop. Some customers have concerns about the keyboard issue, gaming capabilities, and S mode limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 352 reviews
  • Pros mentioned:
    Touch-screen

    Rated 5 out of 5 stars

    Best laptop ever!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best laptop I ever spend on. I had this laptop for awhile, and it’s not a disappointment. I got it when it was on sale. It’s not acting slowing, it’s fast, big screen, touchscreen. I don’t think I’m upgrading no time soon. I had other laptops and they wasn’t on spot like this one. I used this laptop for my school work, and it doesn’t lag or doesn’t froze at all. Also the battery life is amazing, I don’t have to charge for almost 3 days. It doesn’t die fast like other laptops. I would recommend to my friends 100/10.

    I would recommend this to a friend
  • Pros mentioned:
    Touch-screen

    Rated 4 out of 5 stars

    HP for the win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes for a great second laptop. Does the job I enjoy the touch screen that allows me to select items on the screen easier good battery life sleek slim and I like the solid state configuration.

    I would recommend this to a friend
  • Pros mentioned:
    512gb ssd, Ryzen 5, Touch-screen

    Rated 5 out of 5 stars

    GRAB A BEST BUY DEAL/ENJOY MY NEW HP LAPTOP!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not forget this laptop was purchased about five minutes before the limited price reduction deal ended. Best ever (touchscreelaptop purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ryzen 5

    Rated 5 out of 5 stars

    Best Buy for the Win

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walked into my local Best Buy looking to compare laptop computers from what I have seen at Wal-Mart. As in mist cases you get the quality that you pay for. I found the HP Laptop with AMD Ryzen 5 on sale. I needed a Laptop for maritime studies so I waited around for an associate to help me and nobody came. Frustrated I walked to the front door and the associate at the front door greeted me asking if I found everything ok? I said no I need help so he immediately walked with me back to the product and offered answers to all my questions. The man was amazingly helpful. He even carried the Laptop to the register and promptly checked me out. Thank you Best Buy. It's refreshing to find great service and quality products under one roof.

    I would recommend this to a friend
  • Pros mentioned:
    512gb ssd, Touch-screen

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new laptop! My old laptop was so slow, I had forgotten how fast I could just google something! It is fast and the display is so clear and vibrant!

    I would recommend this to a friend
  • Pros mentioned:
    Touch-screen

    Rated 4 out of 5 stars

    Its an amazing computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this gem a couple months back and it has held up well! Amazing screen, fast, and lightweight. The battery could be better, but for the quality of the screen it is a great laptop. If you are on the fence, go for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young associate who assisted me was just fantastic. I told him what I was looking for in a a laptop, he showed me the products, I picked a fitted case, we were off to the register for payment. This took less than 15 minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal if it's on sale.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and middle-of-the road performance laptop. I was pleasently surprised by the compact size of the power adapter (45W), although not sure if the small size is good or bad for charging time. I purchased when it was on sale so it was a good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only HP for me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stand by my appreciation for HP Laptops. This has a sleek design and lightweight and the crisp screen makes it easy to use for hours on end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go on get this lappy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for college. Specially if you doing online classes. It has everything you need. Go ahead and shop this lappy with all the confidence you got regarding education.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new hp laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is very good. Works great for what I need. Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop. I really like this new laptop, it’s very light to carry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy HP laptop customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was awesome at time of purchase. Store associate was very patient and andwered all my questions. I did not feel pressured to buy and will be coming back for future purchaes. The laptop is great and is exactly what I needed for school, and having a full keyboard is everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is perfect! Perfect for my school work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is very nice, thin and works pretty well. I loved it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very solid, great beginner laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for very low-level gaming and schoolwork. Consider other processors if you want, be aware you cant upgrade the RAM.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is why it’s called Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with this purchase… I’m so glad I went to Best Buy, their sales ppl are the best. I had a very kind person who took all the time in the world to give me solid advice plus answered a qazillion questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer does everything I need so glad I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this laptop!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with amazing space and speed. I love it so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP all dayyy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new laptop best purchase I made plus there so nice at the store

    I would recommend this to a friend