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Customer Ratings & Reviews

Your price for this item is $322.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1519 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are impressed with the 15.6" touch-screen laptop's ease of use, performance, and sleek design. Many appreciate its lightweight build and the value for the price. Positive feedback consistently highlights the responsive touch screen and ample RAM. The laptop's battery life is also frequently praised as decent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,519 reviews
  • Rated 1 out of 5 stars

    Fuzzy image

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image is fuzzy. There are better laptops with better image quality. If you can do not go for i5 but for i7 laptops on sale.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money. Junk!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop broke after 3 months of very light usage. Used for a few hours a week and now does not even start

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy with service to set up my labtop. Appintment set for 2-8-2023. Geek squad was no show. Next app 2-27-2023. Unable to use my new purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a good computer for the price had to throw out after a little over a year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer kept heating up and the fan was running and loudly. We returned the item for a refund.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP 15.6 touch screen laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wa every disappointed with the computer. The keys were hard to read and they felt very cheap. You have to pay to down load app like office and the computer basically did not have anything on it. I tried down loading Norton soft ware, it said the computer was not up to date for the soft ware. I took it back to Best Buy . I did not like it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Abrupt restart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was restarting continuously and abruptly. Definitely don't recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in this item. Very bulky and difficult to use. The keys are hard to see and it is very slow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lack of proper advertising of item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A new laptop without the capability to display on a monitor through USB C. This was not identified anywhere.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 1 out of 5 stars

    Laptop for low vision people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is garbage! The resolution sucks and there’s no way to adjust it in settings!Great size and I love touchscreen overall the laptop is a waste of money. No wonder the price is 399!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, cheap looking and feeling. I'm returning it, not satisfied for the money spent

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Low resolution

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop and was disappointed with the screen resolution, it seemed pixilated and dim. The screen display also seemed like it was zoomed in. I returned it a few days later. I would recommend a pass on this purcahase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucky even for a Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The windows 11 base takes up more memory than it's got installed alone, barley surf YouTube

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap plastic keyboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can feel the cheap material is used for keyboard. But for the price it good configuration

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So far, Pretty Bad...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 months old and has serious issues. Will not keep a charge, slow as death....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    STAY AWAY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product. They must have put some bottom of the shelf RAM in here as it is incredibly slow only using Chrome. WIFI card is also horrendous, it drops consistently. Display is EXTREMELY washed out and is a very horrible quality. Not worth the price at all. Battery dies within 3 hours easily.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Found a better offer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer because the relationship between specs and price seamed like a great deal. However, I ended up returning it. The material of the case seemed very fragile when compared with other similar priced products and the display quality was not good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it shout down suddenly the camera is not working anymore for no reason

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lap top

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was too slow i needed something faster and bigger gigs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen poor quality; bad experience at Best Buy with return.

    No, I would not recommend this to a friend