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Customer Ratings & Reviews

Your price for this item is $584.99
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The comparable value price is $649.99

Customer reviews

Rating 4.5 out of 5 stars with 1004 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the laptop's speed, touch screen capabilities, and reasonable price. They appreciate its light weight and good battery life, as well as its fast performance and ample storage. On the downside, some users have concerns about the fan noise, battery life, limited number of USB ports, the absence of a fingerprint reader despite being advertised to have one, and the short warranty period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,004 reviews
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Very light and powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this camera for my college work. The computer is very powerful and pulls up programs like Adobe InDesign and Microsoft Excel in a matter of seconds. It's very light-weight and it's battery lasts all day, making it the best inexpensive laptop for school. The fan can run a little loud, and the display is a bit harsh, but other than that I definitely recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Bought as early Christmas Gift!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my 12 year old son as soon as it come out on sale. The i5 intel core and the 12 gb memory just sale this product by itself and not to mention the optane hard drive. Great product and sale price was phenomenal. I will recommended to my family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Great Deal on a Great Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is in love with this laptop. I have never seen her carry any electronic device around as much as this laptop(well her phone of course). She likes the fact that it is fast, she enjoys the easy use of the touch screen, and the battery life is longer than expected. This was a great Christmas gift and will be purchasing one for my daughter is going of to college in January.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Good basic laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good basic laptop. I looked at the display model at the store, and purchased it with delivery to my home. It arrived 2 days later and took just a few minutes to set up. The touch screen is a bit extra, so I don't use it much. Would be nice to have additional USB ports, but otherwise does exactly what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hadn't upgraded laptops in a decade. I knew I wanted a touchscreen but wasn't certain about the SDD memory. After doing research, I decided to go with this one and have been extremely happy with the decision! So lightweight compared to my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Touch screen

    Rated 5 out of 5 stars

    Very happy so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom for Christmas. It’s very light weight but very fast and good quality. It’s touch screen and very responsive. The processor is great. Great size ram and I picked it up on sale. Was definitely a steal for that price. Set up is generic and basic. Very easy. The silver is a nice clean look. She’s very happy with it and I am too.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light weight

    Rated 5 out of 5 stars

    Love the laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the help that I received by a staff member st the Duluth Best Buy in assisting me to find the right computer and giving simple answers to my questions. With the 256GB SSD, the laptop is lighter in weight than a computer with a mechanical hard drive. The computer is fast and suits my needs of writing and photo storage well.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Great Value for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine performs exceptionally well for everyday/ work from home use. The SSD is a decent size and it is quite fast. The only downside I could find is that it only has two USB 3.0 ports. the USB-C port is fine, but I currently don't have anything that uses USB-C. It's very quiet and the touchscreen feels very natural.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    I love this laptop!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this out of necessity for school because my old laptop had broke. I was so surprised on how much I use this one compared to the old one because the features of this laptop are wonderful! It’s fast, easy to use and the touch screen is great. Highly recommend this computer to anyone who goes to school!

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint reader

    Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale last weekend and so far so good. Even though it only works on 2.4 GHz wifi it's still pretty fast. At least for me it is. I use it for surfing the web, shopping and paying bills. I don't play games, watch movies or listen to music. Only issue, and it's not really a big one for me, is that the description on the website says it has a fingerprint reader which it does not. This may matter to others so Best Buy really needs to correct that.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Touch screen

    Rated 5 out of 5 stars

    I love this computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed for working remotely! Super fast, large screen, touch screen - How did I ever survive without that? Highly recommend this computer! Super light weight which is awesome for travel!

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light weight

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this laptop! It's so fast and easy to use. I did notice it w ont let me download many apps while it's in Windows S mode, but have read it's easy to take that off, just haven't done it yet . Light weight, good battery life .

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to wait a month before reviewing this laptop. Now that the month has passed I can say that I am thoroughly satisfied with my purchase. It does everything that I ask of it and then some! I think that the price I paid was well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light weight

    Rated 4 out of 5 stars

    Good - Basic laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an inexpensive machine this is a good option. The screen is nice and SSD memory loads quickly, and the speed is Ok for i5. The machine is light... main issues are sort of cheap looking case and 'clicky' keyboard. But still good for occasional user.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Super fast, and light

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this and I love it a lot. I used to have a really large laptop that was hard to carry around and it was four years old, so it was slow. 12GB of ram and a 256GB SSD makes this laptop incredibly fast. I will never go back to an HDD. The laptop boots up in a few seconds and then I don't have to wait for anything else to load once I'm at my desktop. The only downside is that the body isn't the highest quality material. It's plastic, so it bends. I noticed that when I carry it with one hand that it accidentally clicks the keyboard due to the base bending. Other than that though, if you want a small and fast laptop, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop with a little more processing power to use my work software but didn’t want to pay crazy money. So I went to Best Buy and they showed me this HP. I bought it and was not disappointed. Good processing speed, plenty of memory and a touch screen! Only down side is I would have liked for it to be a 2 in 1 so I could flip it and use it as a tablet, but other than that it is just what I wanted and the price was great.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Touch screen

    Rated 5 out of 5 stars

    Great laptop for daily use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was purchased to replace an older one. I took the chance and got a touch screen, first ever for me, and it's awesome! Very light to carry around as a realtor, yet large enough screen for someone with bad eyesight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Choice for a Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the HP-15.6 Touch-Screen Laptop to replace an older HP Laptop running Windows 7. It was on sale at Best Buy, so I took a closer look, and was very pleased with its "perks." I didn't realize how far technology has come until I began using the new HP. First of all, it's very lightweight. It boots up quickly. The processor is very quick. The 12 GB of RAM allows for smooth transitions between apps, web pages, etc. The battery life is great, and that's a huge plus. The laptop comes with Windows 10 (S). The "S" indicates "safe mode" which allows the user to download apps, etc. from the Microsoft store only. This is a plus for younger users; however, I turned this off in order to download some applications from other trusted sources. All in all, this laptop is a good choice for anyone who wants a fast touchscreen that's capable of running applications quickly and smoothly. HP is a trusted brand for my household.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Very good laptop for the value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending bundles of money on expensive laptops over the years, I decided to try a different route with this. So far, I'm happy with my purchase as it does everything I need (I'm not using it for gaming or for resource-heavy programs). The boot-up time is fast, it has 2 USB, 1 USB-C port, 1 HDMI port, and an SD port, so plenty for me. Battery life seems pretty good so far. Graphics are not killer, but that is okay for what I need. Touchscreen is useful for when I don't have my mouse attached. Not a huge fan of the feel of the keyboard, but like that it has the numberpad to the side. Overall, this has been a good purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best computer I've owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not being too computer saavy, I find this computer to be very user friendly. So many options. I love the portability of it! So light, I can take it anywhere. Many energy saver options, Still learning the ins and outs, but there are many add-on options, and I love Cortana. Not many devices can understand me ( don't know why) but this one does, so if I have a question, I just ask. Downside of Cortana, it does use a lot of cpu's and can drain the battery pretty quickly. Overall an A+ computer for me.

    I would recommend this to a friend
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