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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1175 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the 15.6" Touch-Screen Laptop's touch screen, ease of use, and performance. Many appreciate its lightweight design, competitive price, and long battery life. Positive feedback also highlights the fast processing speed due to the SSD drive and the convenient size. While some users expressed minor concerns about Windows 11, the overall sentiment towards this laptop is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,175 reviews
  • Rated 1 out of 5 stars

    poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with the computer poor lighting can't get some apps I want

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    A disappointed customer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turned out that the computer was operated with Windows 11, and, it did not operate anywhere close to what I have been used to with earlier versions of Windows. I returned it to Best Buy because it didn't live up to my expectations.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed with the short amount of time the battery lasts before I have to charge it. I last for about 3 hours. I called Best Buy and was basically told that I got what I paid for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it because it froze during the initial set up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not understand why I no longer can have apps I used to be able to have on this type of laptop

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly ,long battery life ,wide screen easy to read

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop to replace my old one, and it is very easy to use. I’ve always been a Windows user, so there weren’t issues in regards to getting acquainted with the OS. The design is also very sleek and lightweight, which is a neat bonus. All in all, a great product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Slow CPU. Do not recommend buying this one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Ann

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new laptop. Speed is pretty good for what I do with it. Like that it's light and love the silver color. Haven't had an opportunity to do a lot with it, but it's worked great while I'm streaming Netflix or YouTube TV.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice laptop, Loud fan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is light weight, keys are easy to use, processing is very fast. The battery life is horrible and the fan is extremely loud. The fan runs almost constantly whenever using the power cord.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fantastic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    God, nice, fantastic, very useful, easy to use and faster

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Laptop review for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, easy to use, and robust processing time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for work and everyday use..and has been a great laptop and very reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop, it was such an amazing purchase that I definitely did not regret.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HP a great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was as advertised. Easy to transfer data from my previous Lenova laptop. Started right up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works great. Really helps me to work certain things. Ancestry works amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great !! My computer is just perfect and got one for my brother too ! Great deal

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the touch screen, very happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cust svc win

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service don’t usually go there because I’ve had bad experiences but this store is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 15.6 Touch Screen Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy for the value! Screen resolution is great, like the PIN log in feature and the ability to use touch pad/screen or use a mouse. Memory is more than adequate for my use requirements.

    I would recommend this to a friend