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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1172 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the 15.6" Touch-Screen Laptop's touch screen, ease of use, and performance. Many appreciate its lightweight design, competitive price, and long battery life. Positive feedback also highlights the fast processing speed due to the SSD drive and the convenient size. While some users expressed minor concerns about Windows 11, the overall sentiment towards this laptop is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,172 reviews
  • Pros mentioned:
    Performance, Touch screen

    Rated 5 out of 5 stars

    outstanding

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    touch screen makes my job easy, easy to handle, excellent performance .

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop! Don’t hesitate.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I have owned it for two years now using it daily. I am college student and I have so many things up at once. This touch screen doesn’t miss a beat! Only issue is I try to use other computers and laptops as touch screens lol.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Powerhouse Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is definitely more bang for the bucks, pre insta Windows 11 was an added bonus. I found it each to set up and I am looking forward to more experience with my new laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer for a while and have been very happy with it. No issues, easy to use, not a fan of the Microsoft yearly subscriptions but that is for all computers now

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Good computer for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new computer as the one I previously had stopped working. This one was on sale and had everything I needed as I basically just use it for emails, scrolling thru social media and storing my pictures and some documents. I do not like windows 11, I had icloud for windows on my previous computers and I have been having a lot of trouble getting it on this one. I have been to the apple store, the microsoft store and to Best Buy to talk to the geek squad. The microsoft store was the only one that gave me any hope of getting it to work although it seems like it will be a complicated process. I may go without and i'll just live with what I have now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful HP Touch-Screen Laptop. Highly recommen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market to replace my former HP (6 years old) laptop, when I came across this HP on BB website; after reading the reviews I was sold. The best part, is that I purchased this laptop as an OPEN BOX item at a very good price. I've now had the laptop for almost a month, and the speed and battery life is awesome. I am completely satisfied as I am an embroidery business owner, this laptop storage space is awesome. I highly recommend this HP laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laptop for personal use, I've had HP computer's and a ipad. Wanted to combine them and found this. Very fast and extremely lite.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Excellent Value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have bought several of this series laptops from Best Buy. Each one has performed well for our business. Great price on a really good laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far its been a good buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer open-box and so far it has been a good experience. The battery last a lot and is fast enough to do normal stuff in Microsoft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop and durable battery…very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best purchase so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Great functioning and speed. Recommend this computer for everyone who is looking for great performance and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    HP

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and fast. Easy to navigate and use tools. Touchscreen makes life easy

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great work companion.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, my only complaint I wish it had more usb ports. Other than that I have no complaints the touch screen brings it to another level, when I’m traveling for work there’s no need for an external mouse. The sim and lightweight design packs more than enough power for what I need. I can open spreadsheets, run teams or zoom meetings, pull up blueprints and email all at the same time without any difficulty.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good specs for the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for the money. Good battery life and speeds. I would recommend if you’re looking for a basic laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    LIGHT & EASY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE IT!! MY HUSBAND GAVE IT TO ME FOR CHRISTMAS. I LIKE THE TOUCHSCREEN! IT IS ALSO SO LIGHT TO CARRY. ITS SO MUCH EASIER FOR ME TO TAKE SOMEWHERE.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Nothing else to do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't realize how slow my old computer was until i started using this one. Very fasts response times. Love the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    A Big Time Saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performs as I hoped. It is much faster than the computer it replaced and required very little setup to get my applications running again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this computer. Runs super great, love the touch screen and the 15.6 screen is nice and big for when working on homework. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop! The speed, ease of use and display screen! The salesman that helped us with this purchase was amazing and kind with suggestions!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Fast computer for an excellent discount price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast computer, excellent choice at a good price! Just wait for a discounted price. Best buy dropped the price for this model at $100 of or so.

    I would recommend this to a friend
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