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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 2,826 reviews
  • Rated 4 out of 5 stars

    Wifi-Speed Resets

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everythings are good except the wifi m module needs to reset quite often by going the settings-network & interner, then turn off then on.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Good at this price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product at this cost. It is faster and very nice touch screen features. Love this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the computer for my daughter. The computer fits the need of daughter. She likes it for her school work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works Okay...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well and functioned normally for the first year, and then the audio stopped working for me. I invested to get the audio repaired on the laptop, and now 6 months later, the battery is also not working. Despite the investment in this laptop, the lasting life from May 2022 to December 2023 was too short. After a year and a half, I'm already in need of another laptop.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Super fast- but it does get hot- overall happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great conputer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. It does everything i need for college. I also use it for work. It's very versatile and gets the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Csaltos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was available to get it faster, as well till now I have not any issue with the product. All work perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP is the all around standard!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP was Compaq back in the day. I always liked Hp and Dell. HP seem to be built a little better than Dell’s. I still like both

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Open box, nice piece at a decent price, although battery is not the best but overall a good product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The transition from old laptop to new was seamless. Light weight and easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very please with this. I got it on sale and so far exceeded my expectations in the first couple of months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great. Best buy team worked hard to choose from different product. Helpfull

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Not the Best option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average performance, good battery, gets hot under light tasks

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was okay and sleek. I was able to use it for day to day home-related browsing and work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent... Terrific display, sensitive touch pad and keyboard. More ports than you would expect. Great laptop for every day use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best product i have buy from Best Buy. .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great HP Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Lightweight and easy to navigate. Replacing an old dell and this computer is better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to purchase what I needed at a reasonable price. Fortunately, the item was on sale which saved money..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good. Not great, but good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Not great, but good. I expected slightly faster loading times, but everything works and all of the ports work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop revies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good laptop. It gets the job done for just about any normal task. The only thing it lacks is an illuminated keyboard.

    I would recommend this to a friend