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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 2,826 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what we needed to do. Lightweight and fast. Loving it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled Geek Squad to dismount my 65” tv. Team was polite and quickly packed it up in its box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. My daughter uses this for college and it is working perfectly for her.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am surprised the key board isn't back light equipped. At this price point it should be standard. otherwise a great laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased and how fast it got delivered to me I been with Best buy for 5 years now and I am very happy with them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Will shop around before next purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is used for personal and education. It's your average laptop, a little overpriced in my opinion and the battery life is not what I would have expected. Less than 2 hours and I'm needing to charge it because the battery is so low. I wouldn't not purchase it again, but I think I would shop around a bit more and do some price/quality comparison prior to my next purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to buy an open box Samsung laptop. I ended up buying this HP Laptop. Service was excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot! Whish it was a little more solid....but other than that I love it!!!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Not what I was hoping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not at all what I was hoping. I’ve been using this laptop for three weeks, and it isn’t working anymore. Whenever I power it on, the screen doesn’t work and will flash random icons at me almost as if the touch screen is being activated (but it’s not). I also had an issue with the screen completely freezing multiple times. I haven’t used it for anything outside of remote working, and it has never left my desk, so there is absolutely no chance of any damage unless something was done while it was being shipped here. I will be returning this and going back to Dell computers from now on. It also gets extremely hot while it charges. The only good thing about this particular computer is the battery life.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great lap top great for School and work my family loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for working my Travel agency business, when I'm out of the country and on the road traveling. I do wish the keys has the back light option, but it was still a great buy. Everything that is on my desk top syncs to my laptop and I love that. I don't know how it does that because my desktop is a Dell, but it works and I'm happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Looking Laptop with Very good configuration .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking laptop with very good configuration and even in comparatively cheaper rate…

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love my hp computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice lightweight sleek computer. easy to set up and user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good. It was used for the service I wanted. It arrived on time. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good computer, fast boot up. Pur gade it for my design works.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Beautiful and fast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slick and for the price you cannot beat the memory or speed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it for school. He started college this fall and loves the convenience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying my new laptop very much! Still need to take it in to get my old files transferred to the new laptop though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect laptop for school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great laptop perfect for school. Has slightly less battery life than a cheaper model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for good deal and easy to pick it up.....

    I would recommend this to a friend