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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,826 reviews
  • Rated 5 out of 5 stars

    Laptop choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has a number key pad which allows faster access to compute spreadsheet functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My cricut mate

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! Great companion for my cricut machine!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer really fast battery last long I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop - first laptop for me. All others were for kids and grandkids

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good update.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to purchasing this laptop, I had an 2015 Envy Bang & Olufsen. This new laptop, however, physically feels fragile due to its plastic casing, I'm still not used to that. Otherwise, its speed and being able to handle Windows 11, I am very good with its performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Precisely as described, on time, fully functional; now that's what I call customer fulfillment!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Oops - Microsoft Only Apps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop itself is fine. I didn't realize I would not be able to download software that I need due to the Windows 'S' component which only allows Microsoft apps. So I may need to exchange this for one that does not have the Microsoft-only app component. Other than that, it probably would have been just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very good laptop worth the price and more like the the keyboard and all the functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good, good quality, so far we are very pleased and satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keyboard

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keys are not back lit which makes it difficult to use in the dark.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need buy this

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best computer I brought i love it thanks best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy from Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with my new HP. It's my second HP from Best Buy and I am pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it. Nice laptop. Great purchase. Would definitely buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does everything I needed. It works flawlessly and is very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    great laptop use daily

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, light weight, so far everything I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop! Happy with purchase :) Liked the features and display too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for school work and more! Brought for my daughter’s birthday!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good minus the battery life. Doesn’t seem to last all day like it says (if working on it)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive Review!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a very good quality laptop for an amazing price. Very happy with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Assistance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had very valuable help when I purchased my computer and appreciate the help.

    I would recommend this to a friend