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Customer reviews

Rating 4.5 out of 5 stars with 2826 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 15.6" Touch-Screen Laptop's responsive touch screen, impressive performance, and ease of use. Its lightweight design and long battery life are also frequently praised, along with its affordability and ample RAM. However, some users express concerns about the limited number of USB ports and occasional overheating. A few customers also mention challenges with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,826 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Best Powered Laptop for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking, light weight, powerful and fast touchscreen laptop. Easy to handle and works great. The case is made from recycled products and feels a bit flimsy; only time will tell about the long term quality. No problem so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overall

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok for that Price not too good or bad considering price point and spec are decent

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    More Punxh Without the Cost Crunch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaces a LG Thin and light costing justbunser usd 2k and it's better, faster, kinder and gentle! Like the speakers, speed and simplicity. The BB rep was outstanding and got me more computer for less!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad blue tooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 at the same time. One worked great and the other one has issues with blue tooth won’t stay connected. Best Buy wouldn’t not exchange it even though it was les than 30 days when it was discovered.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Worth the Cost!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my college going son and he is loving every bit of it. It's not bulky or heavy to carry. So far it seems a good investment. Lets see how the battery life is going to go with time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    love this laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with it in the year+ owning it! Does everything I need it to do! Windows 11 took a little getting use to, but other than that, this laptop has been perfect for everything!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap keyboard

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, only been a few days, but the KEYBOARD IS WAY TO BOUNCY AND RATTLES WHEN YOU TYPE! would be great if that didnt happen. I would still recommend it if you can get past the clicking sound of the keyboard bouncing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor performance.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible and slow. Computer glitches. Won't buy another HP.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    My new HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop does not work well at all. Several things that do not do what they are supposed to do. The enclosed instructions that came with the laptop are not like the actual computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to replace my old laptop. The SSD and RAM means I’m logged in and working within 10 seconds of hitting the power button. I’ve used HP laptops for the past 20 years and have not been disappointed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor Battery Life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery for this laptop is no good. It always needs to be plugged in, if not it loses power in an hour of use. I am writing this review after a year of purchase, and it came like this since day number one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this purchase. It is exactly what I was looking for. I haven’t had any issues with this laptop. It was easy to set.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I wouldn’t buy it again

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always had HP laptops, but this one is very disappointing when you type the keyboard the hole laptop make a sound like it’s crooked. The graphic card is very weak

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    A good laptop for business use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For business use the machine is very fast. The battery drains more quickly than expected for video conferencing. Screen is good but is more reflective than desirable when dealing with sunlight

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month I had an issue with it and had to reinstall a drive. I’ve had laptops in the past and never had that issue. Hoping I don’t have anymore issues with it. Other than that it’s ok.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Jim's Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, easy to set up. Would like to have had a lighted keyboard. Can't comment on battery life as we use it plugged in 90% of the time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Some concerns

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, sleek laptop. However, it froze already and took a long time to restart. It did restart, but I am concerned that this happened after having it for only a couple of weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new computer. It was so easy to set up and easy to use. The only thing I wish it had was a cover for the camera, but I'm sure I can find something that will do the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mid range, fast Laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mid range laptop. Ssd can be upgraded and you can go to 32GB ram as well. Please see a computer tech in your area for these upgrades.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was very helpful in advising me on equipment l needed and went above & beyond in helping me get it up and running. Special thsnks to "Big" Steve of the Geek Squad in helping save data from my old system.

    I would recommend this to a friend