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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1104 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers frequently mention the large screen size and ease of use as significant advantages. The laptop's performance and price point also receive positive feedback, with many praising its value. While some users express concerns about the operating system and limited USB ports, the overall sentiment towards the laptop is largely favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,104 of 1,104 reviews
  • Rated 4 out of 5 stars

    New laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting acquainated with new laptop - easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP PC'S with Windows 11 updates changes BIOS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer crashed after one, yes, one week. I have owned computers since Windows 98 and by the way that one still works. I collect computers and I cannot recommend Hewlett Packard to anyone. I Googled it and HP is having a programming error on a massive scale. According to the internet when a person downloads the updates from Windows 11 on a Hewlett Packard PC , the BIOS System changes, and the computer crashes and a person has to go into the BIOS System to change the settings.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hp good windows bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a windows 11 fan thought the machine was slow. Stay on top of startup.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Inferior HP Lap Top and Inferior Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new, just two weeks old, only used a few times and screen went black! Turns out this is a common problem with this HP Laptop. Best Buy refused to take it back, told me to contact HP for help. Now I have to waste more time trying to deal with HP in another country.

    No, I would not recommend this to a friend