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Customer Ratings & Reviews

Your price for this item is $420.99
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The comparable value price is $679.99

Customer reviews

Rating 4.5 out of 5 stars with 826 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the large screen size, strong performance, and ease of use as significant advantages. Many also appreciate the affordable price and long battery life. Positive feedback also highlights the lightweight design and fast SSD storage. While some users mention occasional fan noise, the overall sentiment is highly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 826 reviews
  • Rated 4 out of 5 stars

    Not what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop but it's not what I actually expected for what I need to do for the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to working just fine. It is still new and we are learning the new programs, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you it work well.Best wishes for this Hp computer for ur up coming launches

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seniors & updated programs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice to have updated programs but difficult for a "senior" to understand how to use them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    none

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the keys are hard to read. can i make the keys more readable?? otherwise a good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No idea what you need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the computer and also with the Geek Squad. Service outstanding,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service was outstanding, and the laptop was price point was outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Thank you. Like to recommend them to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP LAPTOP COMPUTER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM VERY HAPPY WITH THIS HP PURCHASE AND WOULD DEFINITELY RECOMMEND THIS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen size and plenty of storage. Keyboard is a good layout

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mine.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item................................................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed results so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is nice - but combined with software it is difficult to use. I had help at home but needed a second short session and will need another sesssion or else a written manual. I am accumulating questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's good enough

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works decent enough. It's not the fastest computer but it works for what I need it for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very awsome laptop , my wife is happy for once , and were going to buy another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very user friendly system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very user friendly system. Best Buy really worth the trip VS online shopping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is fine and fits my needs. Service from Geek Squad was very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LAPTOP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am enjoying my new laptop. My previous one was eight years old. Quite a change

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my son and it does everything that he needs it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Pay extra and get a better model.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop but not a touch screen, no finger print reader and lags. Not worth the money. Alot of preloaded garbage. Great for an beginner but not great for everyday heavy duty use. When running multiple programs the computer does transfer smoothly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sugar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Just what I was I was looking for. Can manage tasks better.

    I would recommend this to a friend