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Customer Ratings & Reviews

Your price for this item is $420.99
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The comparable value price is $679.99

Customer reviews

Rating 4.5 out of 5 stars with 826 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the large screen size, strong performance, and ease of use as significant advantages. Many also appreciate the affordable price and long battery life. Positive feedback also highlights the lightweight design and fast SSD storage. While some users mention occasional fan noise, the overall sentiment is highly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 826 reviews
  • Rated 1 out of 5 stars

    Not good.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of now. It was broken and unrepairable. for just a couple of konths use. I dont even use it often.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP failure

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few months the computer stopped turning back on. Ridiculous to have serviced so I just bought a new one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came out of the box with a virus. Will be returning. The last HP laptop i bought years ago needed returned too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Should NOT Have Purchased This HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop listed having a backlit keyboard, my laptop does not have one! it has no memory card reader, no ethernet port, on boot up, the memory usage goes to 60-70%, this should never happen with 8 meg ram, when using my web email it runs very slow and fan runs high even having 100 meg speed! With these deficiencies it should cost $350, not the $580 I paid!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst pc Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst computers ever … slow as can be and always crashed when you did get anything to open

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money not worth for the price as display is not good and it has poor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Brain problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t get into the computer. I’ve forgotten what Justin had told me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Adopter issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adoptor issue Get super hot after 30 min even u cant touch it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No title

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a slow learner and change drives me nuts. Technology, i cant keep up. I am still trying figure out this laptop

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Despise

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased a product that I absolutely. Hate! HATE! HATE!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HPLaptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some issues with the AMD Radeon and AMD RYZEN Not as fast as I thought it would Won't buy this again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does not have a backlit keyboard

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is fine. Does not have a backlit keyboard like the description or the product manual states

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lap top

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but did not come with plug to charge in outlet. Need to go back to store for plug.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HP Laptop too slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace a 17" Dell Laptop in one day. Two Best Buys near me didn't have that size Dell, so I settled for an HP with similar specifications, and it's slow compared to the Dell it replaced.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Can't go wrong with this one.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good laptop for just about anything. It's light weight, fast, quiet and responsive. Black lighting for the keys along with a touch screen with better speakers would have put this laptop over the edge. The battery life is good, I have gone a whole day so far and just reaching the halfway point of battery life.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    NO BACKLIT KEYBOARD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop DOES NOT have a backlit key board and Best Buy was ZERO help in making it right since their advertisement was WRONG.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No backlit keyboard as advertiesed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Under product specifications it clearly states the laptop comes equipped with a backlit keyboard. Best Buy has failed to amend this error in the description.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Noisy cooling fan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooling fan had a whizzing noise. I'm not sure if it was defective, or a bad design. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shuts off by itself disconnects wifi after 2nd time to store they sent it out. Happened again after having it not even a week

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No backlit keyboard even though it’s in the description. Struggled even having 4 tabs open in Google chrome. I returned it

    No, I would not recommend this to a friend