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Customer reviews

Rating 4.5 out of 5 stars with 311 reviews

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  • Battery Life

    Rating 4.1 out of 5 stars

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    Rating 3.8 out of 5 stars

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    Rating 4.1 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 311 reviews
  • Rated 5 out of 5 stars

    Great computer and great storage space!

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    Posted .
    Owned for 1 month when reviewed.

    Bought this laptop to replace my old HP laptop since I’ve had to work from home and no regrets! Great computer, fast, reliable and great storage space (I have the Adobe Creative Cloud installed and no “hiccups”!). Would recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price but could be better

    Posted .

    16 ish gigs of ram (my computer is showing 13.9 gig) and a ryzen 7. I got this computer when it was only $500 ish. For that price I could not be beaten. most computers come with only 8 gigs so I see this as a plus. The battery is not omg great but not horrible either. I would say if this computer had a better battery it would be a huge plus. My big complaint is there is no m.2 slot on the motherboard. I do wish there was one but for an extra 99$ I got a 1T SSD so the issue with slow storage is resolved. Disassembly is easy enough just make sure you take out the two screws from where the DVD drive is and the 6 screws from under the rubber pads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why this laptop is an excellent purchase.... read!

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    Posted .

    (FYI This will be a long read) First things first, I thought this laptop for the price was going to be much worse than it actually is. But once I started installing programs and running them I was ASTONISHED! GAMING PERFORMANCE: I was really surprised when I started up GTA 5 and I was able to get a solid 40-45 fps when playing. (on medium settings) This is obviously not meant to be a gaming laptop, but for the casual games, it will be just fine. Older titles will run amazingly on this laptop. OVERALL SYSTEM PERFORMANCE: So I was so surprised by how well this Ryzen 7 3700U performed with the AMD Radeon RX Vega 10 GPU and 16 Gbs of RAM. I installed Adobe Photoshop 19, Adobe Lightroom CC, Adobe Premiere Pro 2019 (haven't tried editing a video but I'm sure it will perform okay), and all these demanding software ran as smooth as butter. I was running BOTH Adobe Photoshop & Adobe Lightroom and the CPU usage was only at 45%, While the RAM was at almost max (but that is expected with Adobe products because they use so much RAM). Now you are probably wondering about the 5400 RPM HDD that comes with it from the factory. I will say that the fan does run quite loudly on this laptop, due to only having 1 fan to cool both the CPU & GPU. HDD INFO: The read & write speeds are decent when paired with this processor and ram. I was getting 55 MB/s when transferring files from a USB 3.1 flash drive to the laptop and the same speed when transferring files from the laptop to the Flash drive. Obviously, If you replaced this HDD with an SSD you would get much better performance with most things you do on the laptop. I would say overall, this laptop gets an 8 out of 10. For the price you will pay for this right now, it is a great deal. Currently @ $529.99. Hope this review helps!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Laptop!!

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    Posted .
    Owned for less than 1 week when reviewed.

    For its price, It is an amazing laptop! Ryzen 7 architecture which is down to 4 cores (due to the complexity of having to fit a GPU chipset and CPU chipset in the same space). I also love the advantage that 16 GB Memory offers over other units. However, when you boot and check RAM you'll see it's down to 13GB. That's because the GPU or Graphics Processing Unit is a mini-computer with separate memory, but because you're buying a laptop, it will probably have integrated graphics. That means that the CPU and GPU are in the same space and the GPU has to use preinstalled system memory. That's why the computer says it has 13.3 GB of ram available instead of 16GB. I love the overall speed and performance of the laptop, however, boot and load times are quite slow because it's an HDD rather than an SSD. That is my one complaint with this computer but I'm going to swap it out for an SSD soon. In conclusion, I could not be happier with any other product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing for the price.

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    Posted .
    Owned for 1 week when reviewed.

    Had this laptop a little while now. I use it daily for 3D disign and printing mostly and a decent amount of gaming. Over all its a work horse. Has no problem running the software i use for slicing and disign. Its soynd system in about average. For doing basic office work or for someone just getting into PC gaming and not looking to spend a ton of cash up front, this is deff your choice. I have had it running high end graphics and have hit 124 fps with some tuning. For a laptop with 16gb DDR4 and a ryzen 7 3700 $500 is a steal. Now im not saying this is the best laptop i have ever owned. I mean compaired to a $5000 laptop its nothing. What your getting os a average laptop for a third of the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing value and performance

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    Posted .
    Owned for less than 1 week when reviewed.

    The value is incredible. A 17 inch laptop with Ryzen and AMD Vega for under $1000 is insane. With that said they had to make up cost somewhere 3 things are holding this laptop back, anemic wifi card 433mbps is weak for 2020 and the 5400rpn mechanical hard drive is a slap in the face to this machine and the screen resolution is really bad with terrible viewing angles. This laptop is excellent for business and light use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music Producer & Videographer/Photographer

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    Posted .
    Owned for 1 year when reviewed.

    At the time of purchase with being on a budget this computer runs really well. I use programs from FL Studio to Premiere Pro to Photoshop and it works great. The only time it lags is when i playback 4k I-S footage from my sony camera. I definitely want to upgrade when i have more money but for the low price this computer definitely gets the job done.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    Owned for more than 2 years when reviewed.

    Laptop was ok while it worked. Bought 3/2020. Not long after getting, the display brightness would arbitrarily change. In early 2022, the part of the case that a hinge screwed into broke, causing the display to be wobbly, but operation was not affected. Then in 9/2022, Windows stopped booting, a reinstall from a usb drive would not proceed. Yet hardware diagnostics indicated no problem. So we gave up on it and got a different system.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    nice laptop

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    Posted .
    Owned for 1 month when reviewed.

    This is a good budget laptop, it wont blow you away with start up speed or a 1080p screen but it does not cost 1200 like my other HP 17in. either. Connectivity is good, full keyboard, fast surfing, good storage capacity. This laptop is lightweight for a 17, very portable. It has a CD, DVD player which is almost unheard of anymore, a definite plus for me! It has an HDMI output which works great with my 27in. HP monitor for vids and movies. speakers are good and has a headphone jack if you want an external speaker for better sound .I would give it a 5 star if it started up quicker but for the price a very good choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for my needs

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    Posted .
    Owned for 1 month when reviewed.

    This would be an easy setup if it had connected to the WiFi at the beginning of the process. After I had to call a tech service who’s number came up on my screen as I was try to install the Microsoft Office Home & Student, witch would not load. This process cost me an extra $299.00 and about 7 hours of my time. I’ve not had any issues with my existing laptop or any other devices in my home using the web root protection plan from Best Buy. Other than this the product works well for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BIG BUT EASY TO CARRY

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    Posted .
    Owned for 1 month when reviewed.

    Lightweight, great computing power and storage capacity. Acceptably rapid startup. Used in business with full Office 365, Visio, and MS Project plus a host of business support applications. Bright screen, goodly amount of real estate. Resolution choices are OK, top res is not the highest you could get for a pricier computer but it is quite acceptable. Power suppy adequate but could be larger. Recharge time OK, battery operating time is OK, don't plan on more than 4 hours if you want full screen functionality and brilliance. This is my second purchase of this same item, the other is 3 years old and still going strong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine, light weight.

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    Posted .
    Owned for less than 1 week when reviewed.

    I have only had this a few days, but got everything I wanted loaded and seems to be working. It did "lock up" once, so had to reboot it. Don't know what happened there? I loaded Office 365, Norton and Turbo Tax. As it has a larger screen than my previous laptop, I can't seem to see much difference. So, larger size not worth the price difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love HP 17" Laptops!

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    Posted .
    Owned for 3 weeks when reviewed.

    This is my 4th HP 17" laptop. I was working on an HP 15" laptop - it was nice in its day, but at 5-6 years old, it was on its last legs. I got this laptop to replace it, and I'm very happy I did. A 17" screen is so much easier to work with than a smaller one. Those extra 2" make a huge difference! The screen is clear. The keyboard has the perfect amount of tension in the keys. The camera and sound are clear. And the wi-fi is perfect - no problems using any type of connection, phone, satellite, or cable. I'm glad I bought this laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    Owned for 8 months when reviewed.

    I've had this laptop about a year now, and it's worked swimmingly with minimal issues. In a year where I've been exclusively working from home it's been nice to avoid the regular little issues from my previous Dell. It's also pretty light for a 17" laptop, which was a nice surprise. The battery life is still pretty good after a year, and I've even been able to do some light gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just right

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    Posted .
    Owned for 1.5 years when reviewed.

    Made the purchase to work from home, Perfect for working from home. Still going strong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super nice laptop! Great price!

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    Posted .
    Owned for 1 month when reviewed.

    With everyone learning and working from home, we found ourselves in need of a newer laptop. Was shopping for a friend when I found this. Just a wonderful machine. Good amount of RAM, 17" screen, fine processor, decent sound, built in card reader, and a 1T hard drive which is perfect. IRL a HD last about the same as an SSD they are now discovering-don’t spend hundreds more for a paltry 250g SSD. The only weak spot is the camera. Rather poor quality but sufficient enough for conferences or chatting. We were lucky to get one of these!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far I like the laptop.

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    Posted .
    Owned for 1 month when reviewed.

    The only thing that I don’t ,t like is that it has missing components that have to be downloaded by the purchaser from the manufacturer of the laptop. I don’t remember having that happen to any laptop I have ever had before. It should come with all of them on there when you purchase. People who are not tech savvy would definitely have a problem with this. I know that most of the PC’s and laptops are doing this now. This would be the thing I would change if I were the manufacturer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combination of features in one laptop.

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    Posted .
    Owned for 1 month when reviewed.

    I have not used this laptop very much yet, and am still in the middle of setting things up and installing applications and transferring data from my old laptop. But so far, very good. I had a hard time finding one laptop that had more memory, a 1 TB hard drive, a DVR/CE drive built in and all the other features I wanted (camera, ethernet and wireless connections, multiple USB ports, speaker jack, microphone) so I was happy to find this one. So far everything has been very easy to use. It's user-friendly, which I normally hate, but I've had a great experience with this laptop so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very capable machine at a good price.

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    Posted .
    Owned for 3 weeks when reviewed.

    Very much enjoying this new computer, and its dramatically improved performance compared to the machine it replaced. (But I have no complaints about, and feel a bit nostalgic about, my former computer, a venerable HP Pavilion 17" dv7 that served me well for 10 years and which I replaced only after it could no longer digest the large Windows cumulative updates without reinstalling the entire operating system, which I did a half-dozen times in as many months!)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good midrange laptop

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    Posted .
    Owned for 2 weeks when reviewed.

    I am a HP laptop fan and this is my fourth one. This laptop fits the bill for my very casual gaming and general web surfing. The only caveats are the hard drive and plastic body. The 5400 rpm platter hard drive is almost inexcusable when 2tb SSD ones are now “affordable.” Luckily, replacing it is very easily accomplished! The screen’s max resolution of 1600x900 good for my aging eyes (although my old 2 core HP Envy has a higher one). Crysis is still my “go to” game for benchmarking low to midrange laptop performance and this handles it well!

    I would recommend this to a friend

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