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Customer Ratings & Reviews

Your price for this item is $424.99
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The comparable value price is $499.99

Customer reviews

Rating 4.4 out of 5 stars with 397 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 3.7 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers value the large screen size for streaming movies and the overall fast performance of the laptop. They appreciate the affordable price point and the inclusion of a DVD drive. However, some customers have concerns about the battery life and the graphics capabilities of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-397 of 397 reviews
  • Rated 2 out of 5 stars

    Alright

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basics and slow but ok for just to do a lil work on it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slowest computer ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worse computer i have ever purchased. Extremely slow. Programs won’t open. Can’t use. It’s like i just flushed $500 down the toilet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow shipping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid extra for fast shipping. Took over two weeks. Feel best buy sold something that was not actually in stock when it said it would ship the next day. Shipping label was generated right away but no tracking scans appeared for over 10 days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this. Did the set up. Logged off. Walked away. Now it won’t let me log on. Won’t let me type any letter. Numbers only. And after 3 numbers it automatically states incorrect password. 2nd computer in less than a year that’s crap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Computer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so slow booking up and closing down. I had my son try everything to speed up the process by closing all the start up app and icons.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slower than a snail.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horribly slow. No reason for it to be such a dog of a computer. I wish to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and two weeks later stopped working hard drive is broken. Doesn’t work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This gets an F

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely hated it. S mode is not worth the cheaper price. All I had were problems

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow and lags

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowest computer I’ve ever had. Works like it’s old and used.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Starting trouble

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow performance starting trouble and very too much power using

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    McAfee isn't operational. Could not correct it. ...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    5 Star Work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device,nailed everything I needed to do for work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    He really likes it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pick this up for my husband as a present he has sure love it. He uses it every day

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Hp-17.3

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and even big enough really good computer **

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It was fun while it lasted...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had mine for about 3 years and I'm already looking for a replacement. Sometimes it shuts down when I plug in the charger. The fan is working like crazy and yesterday for the first time, immediately after it gave me a green low battery warning, it went straight to red and then shut down all before I could reach for the cord. It also didn't recognize my password with the keypad when I tried to log back in the computer, but it recognized it when I used the numbers at the top of the keyboard. With the exception of the battery life (which always sucked), I've loved pretty much everything about it until now, but I shouldn't have all these problems just after 3 years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I'll never buy another HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. It only worked for 2 years it worked, and it began freezing very early. I have a Dell that I bought in 2012 that did and still does work better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive failed 3 days out of warranty. I will never buy a HP again.

    No, I would not recommend this to a friend