Customer Ratings & Reviews
- Model:
- 17-by4013dx
- SKU:
- 6477887
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the large screen size, price, and performance of the 17.3" Laptop. They appreciate that it is easy to use and comes with Windows 11. However, some customers have concerns about the keyboard's readability, battery life, build quality, and weight.
This summary was generated by AI based on customer reviews.
You can compare Windows 11 S to Vista
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Computer is OK but Windows 11 S Is not some thing I would buy again.
No, I would not recommend this to a friendMediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok but not liking how to find and store different applications
No, I would not recommend this to a friendIts a laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works, arrived at store when they said it would. So far no problems.
I would recommend this to a friendMust be okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband had no difficulty switching to the new laptop.
I would recommend this to a friendkeys
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to see letters on surface because silver back ground
No, I would not recommend this to a friendChristmas gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Christmas gift. Not sure how to rate this product.
I would recommend this to a friendoperations not easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not easy to operate - instructions not clear - too big
No, I would not recommend this to a friendNot a good purchase.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like it, returned the next day. Wouldn't allow me to install other programs that weren't Microsoft approved unless I uninstall the S mode.
No, I would not recommend this to a friendBroken lid hinge less than 1 year old
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer works fine but less than 1 year of use and the screen hinge is broken making it impossible to close the lid. Bestbuy says it is not under warranty, pretty ridiculous.
No, I would not recommend this to a friendStay far away… spend few hundred more
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap computer, casing and touchpad made of a very cheap plastic. Screen is putrid and looks washed .
No, I would not recommend this to a friendCaps lock button
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The caps lock button doesn't illuminate anymore. I've only had this laptop for about 2 weeks.
No, I would not recommend this to a friendhpq-3
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow slow slow I would go with the I5 instead as it has better response rate
I would recommend this to a friendFan gave out after one month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan gave out after one month. Otherwise, a great laptop.
No, I would not recommend this to a friendHp
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like this one. I had issues with it.nice screen
No, I would not recommend this to a friendlaptop failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I worked on setting the laptop up for about 2 hours one day. The next day, I had only a blue screen and had to return it. I was offered to replace the laptop with another, but no consideration for my lost hours of effort or driving, etc.
No, I would not recommend this to a friendDont buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is totally garbage I had to return one and the second works no better. They need to recall this product. Its has no disc drive . It acts as if it had the flu the first day I got it.
No, I would not recommend this to a friendHP is Trash
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage, This updated model lasted 8 months. the one I purchased before made it 7 months. The screen breaks off from the computer. Do not buy this trash
No, I would not recommend this to a friendTerribly bad post sale
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was without a doubt the flimsiest laptop I've ever owned. After the period I could return I started having problems that were not fixed by HP.
No, I would not recommend this to a frienddo not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only used this computer for 2 months and it is crashing will not even come on
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Denise,
I'm sorry to hear that you've had a disappointing experience thus far. I can imagine how frustrating this must be, but I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:
I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "No Power or no Boot" or you might want to look into "Windows Operating System issue" or possibly "Perform an HP System Recovery".
In any event, if you are in need of assistance, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Garbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage defective WiFi switch and HP knows it, what happened to HP ? My last purchase from them ever. Windows 11 S mode Garbage!
No, I would not recommend this to a friend