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Customer Ratings & Reviews

Your price for this item is $439.99
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The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1247 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the large screen size, price, and performance of the 17.3" Laptop. They appreciate that it is easy to use and comes with Windows 11. However, some customers have concerns about the keyboard's readability, battery life, build quality, and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,247 of 1,247 reviews
  • Rated 3 out of 5 stars

    I tried, I really did.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Good, Looks Good , but after 2 days of trying to get it to recognize my WIFI it went backI tried, I really did.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Keyboard light

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t figure out how to put the keyboard light can anyone tell me, Thanks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrid at best. Save your money buy something else

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple years of ownership with this laptop I'm cursing and cussing at it due to how frustrating it is using it. This was a horrid investment for school. I have since replaced it with an apple tablet. This windows laptop is horridly slow and that's just the beginning. It is not reliable, not stable, forces updates in the middle of projects without warning it'll just shut off and say updating, it frequently has issues... The list just goes on. It takes any where form 10 min to an hr to load because it forces you to update like it or not. Windows 10 was a horrid mess to begin with and windows 10 has forced me to go back to mac products. I hear windows 11 isn't much better. Sorry windows but your newest operating systems have made me go back into mac products. I regret purchasing this laptop a couple years ago.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Low quality/resolution monitor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low quality/resolution monitor, It is the first thing I noticed

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Be Prepared To Be Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    disappointed and frustrated, as well as other people who used this laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stupid key color design.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never buy it again. cant see the letters on the keys. silver board silver keys a silver letter.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really HP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive went after two weeks of owning. Would mot purchase this again

    No, I would not recommend this to a friend