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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 565 reviews

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90%
would recommend
to a friend

Customers are saying

Customers value the large screen size, ease of use, and performance of this 17.3" laptop. Many appreciate its affordable price and lightweight design, along with the ample storage and memory it offers. However, some users experienced issues with the touchpad responsiveness and battery life. A few also reported problems with the hard drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 565 reviews
  • Rated 4 out of 5 stars

    Pleased with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace an older HP lap top and needed with with a larger screen - at least 17". This fit the bill and was not overly expensive. I have been pleased with it so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure at the moment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering it started acting up only a month after we bought it, I'm not sure how we feel about it right now. My daughter was watching a video on it and it just turned off in the middle. We just took it in for it to be sent off to be fixed. The geek squad said the laptop was on, but the screen was black. Hopefully this is an exception and not the norm for this computer. We bought it for my daughter to take to college. for the few weeks it was working, my daughter was happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set-up was a bit difficult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult for a non-tech person to set-up and HR charges $. I am going to geek squad and paying the $40. for help.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't last a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hinges and lcd grime broke. Luckily I had 3 months warranty left. Had to ship back for repair. Shouldn't break within the first year. Warranty or not.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice laptop computer. I have had a good time playing on it.I would highly recommend it to anyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really enjoying our new computer. I love that it has a dvd player as well we multiple ports for usb. I wish it was lighter, but that doesn't matter.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent laptop for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only real complaint is that the USB 3.0 port is not clearly marked to differentiate it from the USB 2.0 ports. Other than that, I have no other gripes.

    I would recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 3 out of 5 stars

    Touchy key pad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like everything about this laptop but the touchpad. Sometimes it responds other times, not so much. Very annoying

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Windows 10 Arrrrrrr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the idea of having to buy an app for everything. DVD didn't work so I took it back to the store. They said I needed an app loaded to run it. Arrrrrr. My backup external hard drive doesn't work because 10 does not support it. Arrrrrr. Turbo Cad has corruption errors even though I reloaded it twice. Arrrrrr. Web browser fights me to stay the way it wants. Arrrrrr. Everything on it needs the web. I live way out in the country and have spotted web. Arrrrrr.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    love my new HP laptop with the 17" screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. I was looking for something with a larger screen than my previous laptop. Even though it has a 17" screen, it is no heavier than my 15" Del was, so if I have to take it somewhere, I am OK with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good screen size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my first laptop in 10 years. Much more easier to handle than my old heavy Dell. On the shirt time I've used it, it does the job I need it to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought because of the price, but had issue with the DVD drive. Took back and they replaced right away. I have not had issue since. Great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A pragmatic purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the basics of surfing the web, email. Regardless of that, there is a bunch of unnecessary pre-installed software, as expected I guess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Brother printer is a workhorse!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer! The cartridges are easy to replace, the printer is fast, easy to set up as needed for each document. I have used dozens over the last 30 years and this one is inexpensive and productive!

    I would recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 3 out of 5 stars

    the keyboard is too flat and all black.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an eye disease and have trouble with the black keyboard. The keys are not raised at all.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor response on mousepad. Hard to locate buttons (they blend in to surface. Good screen

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a good computer. Trying to get used to the Windows 10 cause I had Windows 7 before. Overall hood computer so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This computer is just what I wanted in a computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not need a top computer for gaming, movie making, etc. I really just need basic features such as e-mail, word processor and internet capabilities. This computer is easy to use and affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the item due to the low price, it is an average computer that is good for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It's OK!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is nowhere near what they advertise. Other than that seems to run a little slow

    No, I would not recommend this to a friend
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