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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the screen size, price, easy setup, light weight, and battery life of the 17.3" Laptop. They appreciate the large display, affordability, user-friendly setup, portability, and long battery life. However, some customers are negative about the keyboard lacking a backlight. They find it inconvenient to use in low-light conditions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-456 of 456 reviews
  • Rated 1 out of 5 stars

    overheating issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    attempting to return. gpu is overheating within an hour of use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for school

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok for the price. If you need something for now it’s a good laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk. I will be returning it when I return from my travels.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems w/ the sound, so returned it & got a different laptop. Also had terrible problem w/ the the whole k/b & surface being the same color, couldn't differentiate between the keys unless I could put a light in one place above the k/b.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open box

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy an open box as a gift. Didn't realize I got an open box. Gave to my elderly dad for Christmas. Had a bad charging cord. We are in different states. By the time I could get someone to get it to BB, they said it was around 60 days so they would not provide a new cord. I called HP and they said they would if I could get the Ser#. I decided to buy My 55-inch tv someplace else.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    great laptop for a student

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for a student especially when you have a lot of tabs opened, it's quick and efficient. The only thing that I would add is a backlit keyboard. Otherwise, it's a great laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I’ve had this 4 years and still going strong! Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Screen size

    Rated 5 out of 5 stars

    Good basic laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for those who want larger screens for reading. Easy use for those with limited computer experience.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Happy with It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last HP (15 inch) lost the WIFI board. I purchased this 17 inch and after some issues with outlook (Geek Squad fixed) IT HAS BEEN TERIFFIC. Only a few days old but it has been easy to use. Relatively fast. Plenty of USB ports and easily connected to Microsoft 365 and OneDrive. For the price...love it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Very good size laptop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of the screen, as it is easy to read all programs I choose. The keyboard is nice and large and flatter than my old keyboard. The on switch takes a little getting used to, because it is quite flat. I would recommend this laptop to my friends. The large size screen is handy for people who don't want to carry their computer around.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Suits me.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this about 1 month ago. Suits my business needs pretty good so far - runs fast, handles work pretty decent.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Stealth Keys

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer, service, delivery were fine, however, the letters etc on the keys are very hard to see. I don't know how painting light grey letters on a silver key is a good idea. Letters should have contrast so they can be seen in any light. Had to buy a light to clip on computer to shine on keys.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop 3 years ago and today the hard drive failed. This product also has a ridiculously  small hard drive too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome laptop. I use it for my everyday computing and business.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, working fine. Large display, no need for an additional monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was excellent. This was a direct replacement.

    I would recommend this to a friend