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Customer reviews

Rating 4.6 out of 5 stars with 3829 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 3,829 reviews
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best Chromebook and Best Value of 2020

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    Posted .
    Owned for less than 1 week when reviewed.

    Way better than the last x360 Chromebook. I had nothing but hardware issues on top of hardware issues with the last Chromebook. Ended up having to warranty it for repairs, bought this one instead on a Black Friday sale for only $379! Everything about this from the design, down to the performance HP listened to their customers about. Thanks for removing those ugly bezels HP, and following a more Spectre/ENVY look this year! I had no issues with the Luminous Gold and white lid, but I admit, it was a little flashy and a fingerprint magnet. The "Mineral Silver" as HP calls it is a much more subtle and premium look. I honestly think this is Space Gray haha, but had to avoid issues with Apple getting triggered over color names. This one is way faster in the processor department too. The 10th Gen Core i3 is still a dual core, but it actually outperforms a gaming processor (8th Gen Core i7-8750H) in web browsing benchmarks. Which is crazy for Intel to be able to do on such a small processor die. Same amount of RAM with higher frequency (if that matters to you), same eMMC flash storage with 64 GB (hasn't bothered me one bit since I use a 256 GB SD Card to remedy space issues). Upgraded chicklet membrane keyboard with less key travel and noise, added fingerprint unlock (I use my phone instead to unlock the Chromebook anyway, still way faster to do it that way). It gripe I've had with it so far Day 1 is the extremely strong magnet to lock the kid down in normal laptop mode (not 2 in 1 tablet mode). Did HP use a Neodymium magnet or something? I have to lift both sides with two hands really strongly, instead of a normal one touch to open like a MacBook. I guess that's great if you are traveling? Again, that's my only gripe with it so far. In conclusion, if you want the Apple MacBook Air/HP ENVY x360/HP Spectre x360 of Chromebooks, you have met your match with this product. All that in a package that's way less money than the products I mentioned above, in a just as premium design/equal performing machine that's more value for the money. Especially, if you can find it on a massive sale from the $629 price tag, like say: Black Friday!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Near perfect Chromebook...almost

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    Posted .
    Owned for less than 1 week when reviewed.

    With an i3 10th generation chip set, 8gb of ram, fantastic keyboard and wonderful track pad what makes this HP almost perfect is the price. To be more specific the almost planned sale price of $529 and sometimes $499 or $399 with student discounts. With out a doubt this a very well built and fast Chromebook. So, why is the 4 stars? What makes it nearly perfect? Well, with a killer keyboard and mean I love this keyboard and yes I am writing this review on the device. And, just as good track pad there are two pit falls for this device. The first one is the 64gb storage. That is too low and it is eMMc storage which is the lower end slower type and honestly I am okay with it being slower, but in 2020 it should be 128gb. Now for myself it isn't a big as don't save files per device. I opt for saving files on a MicroSD card in case something happens to the device. I can remove it and pop it in a new device and I am good to go. What I think really cripples the HP 360 and it did the same on the previous version which by the way (BEST BUY IS COMBINING THE OLD VERSION REVIEWS WITH THE NEW VERSION, NOT COOL BEST BUY......PLEASE UPDATE THIS) is the screen. Yes, it is a perfectly fine 1080 IPS screen, but it fails in comparison to others in the same sector. It just isn't bright enough nor clear enough and colors are enormously under saturated. I wish I could share my side by side photo of it next to a Galaxy Chromebook. I know not exactly a fair comparison, but even with other Chromebooks it just doesn't compare. It truly takes this CB down from being a $629 device to it's sale price of $529 immediately. I simply can not recommend paying more than the sale price for it. But, at its sale price of $529 or lower it is a fantastic device. In fact I traded the Samsung Galaxy for this HP and other than the screen I have zero regrets. The keyboard and track pad more than make up for the screen as they are both by far the best I have tested and used. So there it is, 5 stars minus 1 for storage and screen which if like for me are not deal breakers at the sale price this is a fantastic machine.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent Chromebook!

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    Posted .
    Owned for 1 week when reviewed.

    The HP Chromebook x360 -14 is an excellent Chromebook and has a premium build quality to it. The device feels very solid and sturdy! For a 14” Chromebook it does have some heft to it. This device has an 8th generation Intel Core i3 processor coupled with 8 GB of RAM. This provides a nice balance in performance and at the time of purchase the device was on sale for $499. This price also makes this Chromebook an exceptional value. Despite several reviews indicating that the fan in this device is loud and runs consistently, my experience has been the opposite. I have played several games on this Chromebook from the Google Play Store and a couple of games from Steam for Linux, while the fan did power on it was not loud and I could barely tell that it was running. I have not experienced any issues with overheating or throttling while using this device. The display on this device has great image quality and good viewing angles. Movies, Games and Images all look very clear. Although I did notice that the display looks a little dim even on full brightness. This is not a problem when indoors but may be an issue if you use the device outdoors or in bright sunlight. The speakers on this device are not bad and for a laptop the sound quality is quite good. The keyboard is comfortable to type on and the keys had nice travel to them while typing! The backlighting on the keyboard is a plus as well. This device has two USB C ports and they both can be used to charge the device. There is also a USB 3.0 A port and a Micro SDCard reader. Thus far I am pleased with this Chromebook and would recommend this device for anyone in the market for a Chromebook.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Speed
    4 out of 5
     
     
     
     
     
    Display
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent computer- you’ll be surprised how good!

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    Posted .
    Owned for 5 months when reviewed.

    I wasn’t expecting much from a chrome book -even a more expensive one like this but I was blown away by the quality of this device! Great build quality, beautiful screen and lots of ports. Bang and Olufson speakers exceed expectations. Just fun to use. Chrome book App Store somewhat limited but getting better all the time. Originally over $600 I see the price is $400 or so now- that’s a very good deal for the quality of this computer. Be sure to add a micro SD for expanded storage and a game controller for gaming!

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Speed
    4 out of 5
     
     
     
     
     
    Display
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Perfect for light to moderate work.

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    Posted .
    Owned for 2 weeks when reviewed.

    I had to buy this chromebook, when the laptop that my job provided me to work from home with, just completely shut down on me. I did my research on a couple of different laptops, and devices to get my work done on the same day. I saw this chromebook, and given the research I did on it, and the price, I figured it would be the best option for me, and boy was I right. It is awesome!! Long lasting battery, Great screen, a Backlit Keyboard, Good sound, It DOES have a built in web camera!!! I repeat it DOES have a built in web camera. I do not know why under the specs it says that it does not, and while it is not the best one on the market, it gets the job done! It is a 2 in 1, so it turns into a tablet when needed, it is a bit heavy to just hold on to in tablet mode, but just place it down on something, and it is perfectly fine. Now a chromebook is not the same as a laptop, but I have been just fine with it, I am still able to do Microsoft applications such as Word, and Excel, and make schedules. It is very fast. It has android apps, so I am able to listen to my Spotify, while doing my work if I choose which is GREAT!. I was honestly thinking of switching this, for a "Laptop" but chose not to because this is perfect for what I do. It is slim, and light as well, so it is easy to travel around with. The white, and gold sounded weird at first but it is very aesthetically pleasing to the eye. I absolutely love it, and you will too!!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    My son loves this!

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    Posted .
    Owned for 1 month when reviewed.

    I am used to my MacBook, and this takes a bit of getting used to, but for a chrome book, it is great! The screen is very responsive and pictures (online) look clear. It has been pretty easy to figure out. It is a little heavier than I had anticipated for my 9 year old to keep in his book bag, but I feel like that may be a contributing factor to why this felt as though it was better quality than any of the other chrome books at or below my price point. It is definitely a great little computer for the money. My son loves that it can turn into a tablet too. It’s the best of both worlds! Overall, I am a happy customer, and my son is even happier.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Goes great with the Google pixel 3 XL phone.

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    Posted .

    I have a Google pixel phone and was excited when I saw this Google chromebook. All my emails, docs, texts, pandora etc are found here. Anything I type on my phone, I can see it on my laptop. It's the same thing as my.phone, just on a laptop. The white is nice ansleek as well. I am enjoying it so far. Aslo easy to download apps. That's the only thing you will have to do separately between your phone and Chromebook. Get it! Go for it!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LOVE my new 2 in 1 Chromebook!!!

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    Posted .
    Owned for 1 month when reviewed.

    Absolutely BEST decision to purchase this 2 in 1 Chromebook. Its lightweight and allows me to do my work effortlessly. The battery life is insane!!!! Sound quality is supurb and I got is for $449 while it was on sale during the holidays. Well done HP, well done.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best laptop for my my use.

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    Posted .
    Owned for 3 weeks when reviewed.

    I have standardized on Google app across all my devices. I live the fact that I can access any of my content across all devices. I can also stream, create, share all from one platform. Hardware wise I can't say anything bad either. I have setup multiple profiles and all users login with a swipe of a finger or SmartLock with my phone. I have also added a docking station and have dual independent monitors. The price $399 was well worth it in my opinion.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great computer for any age!!

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    Posted .
    Owned for 1 month when reviewed.

    I love my Chromebook! It has been so user friendly! My granddaughter and I have so much fun on it watching stuff off the web during this time while we are at home so much. We have found sites that are children friendly and she has been able to use the computer at the age of 4. I still use it to pay bills and everyday activity.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Far Better Than Expected

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    Posted .

    It's been a long while since I've worked on a Chromebook so I was pretty surprised to see how far they have come. This particular Chromebook is amazing. Great build and I can do just about everything I would normally want to do on a laptop. The speed is so much better than a Windows computer with no crazy technical issues to fight. The screen is amazing as well. Thee is seriously nothing I have found not to love about this device.

    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Worth the price.

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    Posted .
    Owned for 1 week when reviewed.

    Nice looking and affordable laptop. It's perfect for me since i'm only using it to watch my fave shows/series and to use it for my school works.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    The All in one!!!

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    Posted .
    Owned for 5 months when reviewed.

    After hours and hours of research on tons of computers this hp was the one. It checked all the boxes. Computer, tablet, touch screen, high speed, great battery, light up key board, etc. My daughters love them.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    Owned for 1 year when reviewed.

    I bought almost 2 years ago and still works like new I’ve never had any problems with the touch screen or anything

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Just what I wanted

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    Posted .
    Owned for 3 weeks when reviewed.

    This is perfect for my needs - small, lightweight, easy to use, and I don’t have to worry about updating software or applications. I love it! And the price was good, too. :)

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    Owned for less than 1 week when reviewed.

    Exactly what I needed! Simply sleek and durable for my living room space use for bills and such just simple.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    HP Touch-Screen Chromebook Rocks!

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    Posted .
    Owned for 3 weeks when reviewed.

    A very good laptop that has succeeded my expectations. No issues so far, fast, easy to navigate and comfortable keyboard. Love that it bends backward and becomes a tablet. The touch screen makes it easier to operate and saves time. It’s a keeper!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    Owned for 1 month when reviewed.

    First chrome book bought for my 7 yr old got it basically half off what a steal, wish I knew how awesome and simplistic it was I would have gotten for my eldest as well. Very fast easy to manipulate Made it extra special for my transformer fanatic

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Review of HP Chromebook

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    Posted .
    Owned for 1 month when reviewed.

    Love it, great screen resolution, plenty of apps and easy to use. It's lightweight and battery last a long time. It is stylish. I am so happy that I have it and will recommend it.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    Owned for less than 1 week when reviewed.

    Bought for me and my 6 yo son to use for basic tasks and we both love it! For the price cant go wrong and has double the memory of most other 2 in 1s in this price range

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend

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