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Customer Ratings & Reviews

HP - 63 Standard Capacity - Black Ink Cartridge - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2547 reviews

96%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 20 Reviews
  • Rating: 1 out of 5 stars

    Ink dries out!

    Posted
    ProudMom
    • Verified PurchaserVerified Purchase

    Does anyone have a solution for this? I rarely use my printer, and then when I go to use it, the ink is “gone” and I have to buy new cartridges. All I can figure is the ink dries out.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi,

      It concerns me that the cartridge seemed to dry out. I hope to be able to help you out with this though.

      Provided that the cartridge is not damaged or defective, the ink usage will determine how long it will last. High-density prints (such as photos and graphs) will require more ink, especially if the paper is highly absorbent and the environment is dry.

      That said, I have a few tips that might help lower your ink usage:
      - You can use the printer's draft mode and black-only settings, whenever possible, to save ink.
      - Shutting the printer down between uses can also help; however, always use the power button on the printer itself to turn it off. That lets the printer ‘park’ so that the cartridges are protected from excessive drying.
      - Instant Ink might be worth a try. Many customers like our available plans. They're based on how many pages you print monthly, which can save you money. You can check out the details at: HPinstantink.com

      When it seems that the low page yield was caused by a defective cartridge, you are always free to contact the seller for a replacement.

      If none of those tips work, and if a defective genuine HP cartridge is not replaced by the seller (and is still within the warranty end dates on the cartridge) you can reach out to us for support: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Dried up quickly

    Posted
    Nikki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My printer indicates that there is half the cartridge ink left, but does not print any black any more. It seems to be dried up. I'm super annoyed. This ink didn't worth the money at all.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Nikki,

      I'm sorry that this happened, but I think we might be able to fix it.

      Sometimes the nozzles on the cartridge will get clogged so that the ink remaining cannot get out. You can often get them to open by using the cleaning routine on your printer. The routine is usually referred to as 'clean cartridges' or 'clean printheads'.

      I hope that works for you.

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Awful

    Posted
    judy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These cartridges does not last long. Not much printing and it only lasted for a couple of weeks before it was empty. Sorry I brought the printer that uses these cartridges. Bad value.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Old ink cartridge

    Posted
    Miloemy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Cartridge is printing faded copies. Tried all adjustments, but it is all dry. I have printed less tha 30 copies. Not good

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unhappy

    Posted
    Penn31
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought 2 HP63 black cartridges, got about 50 copies each. Not happy at all. Went back to HP63XL, usually get about 250 copies from one

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It may not be the ink but the printer.

    Posted
    Rosie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have an HP ENVY 4520 Printer and I have made 60 copies and it says low on ink. I bought this printer from Best Buy and wish I could return it as it is an ink buyers nightmare.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    ink runs out almost immediately; total waste

    Posted
    masha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have to change cartridges unreasonably frequently, and we hardly do any printing - just regular household needs - no printing for school or work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good

    Posted
    Cchiu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Get a laser printer instead. This ink cartridge only last for about 60 pages.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi,

      I'm sorry that your ink appears to have been used up too quickly. Unless you were printing mostly high density prints, it does seem like you should have been able to print longer.

      Here are a few facts about ink usage that might help:
      - A high-density print (like a photo or graph) will use the ink more quickly than a text-only document, especially if the paper is highly absorbent and the environment is dry.
      - Using the draft and black only settings on your printer can help save on ink.
      - Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' so that the cartridges are protected from excess drying.

      If you feel that the poor page yield was caused by a defective cartridge, you have the option to:
      - request a replacement or refund from the seller
      - contact us if it is a defective genuine cartridge that is not replaced by the seller (and it is still within the warranty ends date on the cartridge): hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    HP 63 Ink

    Posted
    BestBuyShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    You can get a printer for free and go broke buying ink for the thing. Ink is such a ripoff from these companys

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi,

      You might benefit from trying Instant Ink. Many customers like the plans that are available. The subscription service is based on pages printed, not ink use, so it might be beneficial to have a look at the plans and see if it could help save you money.

      More details can be found by going to: hpinstantink.com

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    ink

    Posted
    gene6648
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    it doesn't last very long. I got the xl and it doesn't even print 200 pages. and they are not cheap.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    poor quality

    Posted
    Alipa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    must of been on the shelf a long time as dried out almost immediately

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    my first ink cartridge to fail

    Posted
    jomama
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    first the ink cartridge failed then the printer failed all within 30 days

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hello,

      I am so sorry to hear of this! I hope to help make this better.

      Normally, I'd advise you to contact the seller to get both replaced right away.

      However, since both are also within the warranty dates, you have the option to reach out to us for support: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Saturday

    Posted
    Eddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Product was easy to install in the printer and performed just fine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Hp breaks

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had bad luck with these carts they always seem to dry out fast

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not sure...

    Posted
    rm1998
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This ink goes by very fast on our printer. Great clarity but doesn’t last much.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective

    Posted
    Reyes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I received a defective cartridge however the situation was resolved.

    I would recommend this to a friend

    • Brand response

      HP Team

      Hi,

      I'm sorry that the cartridge did not work, but glad that it was fixed for you.

      If you feel there was something wrong with a cartridge, you can always contact the seller to see about a replacement.

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    DONT LAST

    Posted
    BERT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    ONE JOB PRINT CARTRIDGE AND THAT'S IT. A SMALL JOB AT THAT.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hello Bert,

      I am concerned that you had this problem. It is always hard to know exactly why a cartridge stops working, but since it was working at first, I'm going to take a guess that the cartridge needs cleaning.

      If it does, that is a pretty easy process. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.

      If that helps, the printer might have been turned off using a power strip or switch. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' itself so that the cartridges are protected from excess drying. The drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.

      Mary
      HP Care
      hp.com/support HP

  • Rating: 1 out of 5 stars

    Dried up contents

    Posted
    Moppy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had to return this product. Ink is dry and failed to print

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cartridge ran out of ink after 18 pages

    Posted
    Alan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It must be defective. The cost comes to about $1 per page!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not enough ink to print my document

    Posted
    Ink17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    i am not happy at all. i should not use the ink for my job

    No, I would not recommend this to a friend