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Customer Ratings & Reviews

Your price for this item is $85.89

Customer reviews

Rating 4.7 out of 5 stars with 1009 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the good ink quality and ease of use of the 962 3-Pack Standard Capacity Ink Cartridges, noting its simple installation and replacement process. Many customers find that the ink cartridge works well with their printers. However, some customers feel that the price of the ink is too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,009 reviews
  • Rated 3 out of 5 stars

    Ink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not last long. Just printed few letters and already color ink is more than half below.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Too expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for an ink cartridge, almost the same price of the printer!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better value than buying individual packs. The only problem is that the colors deplete at different rates

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ink

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package does not contain a black cartridge so be sure to read the package. What can I say, it's ink.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    962 Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    962 for HP printer — seems like the cartridges are thinner than they used to be

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    HP ink cartridge pricing skyrocketing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your prices keep increasing and increasing. Am currently looking for alternate supply source.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Chip

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have the HP chip in them that a HP printer requires. Otherwise knock off's won't work in the printer I found out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works well but expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good quality but expensive. I have used other non HP ink with poorer quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    POOR QUALITY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The yellow would not work. It froze up the printer. To use the printer I had to go buy one. You did send a replacement but I had to notify you & wait 2 weeks for the replacement to arrive. HAD I NOT WENT TO TOWN (25 MILES) & BOUGHT A 3 PACK THE PRINTER WOULD HAVE NOT BEEN USEABLE FOR ALMOST A MONTH!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I only use genuine HP ink

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use only HP genuine cartridges, which is likely why my printers always work and last so long

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to know if you are getting a fair deal on ink .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price, a lot of stock, office max next door didnt have any

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 1 out of 5 stars

    $HP cartridge > $Crack?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on my 2nd cartridge in less than a year. Last one only printed out half of what I was promised. Yea, the quality looks good.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      I am sorry that the cartridge isn't printing as much as you expected That sounds disappointing.

      The advertised estimates of pages are based on a standards set by the industry. How each individual cartridge will perform for you is determined by your own usage. High-density prints (such as images and graphs) will use more ink, especially if the paper is quite absorbent and the air is warm and dry.

      Here are some things that might help lower your ink costs:
      - Make use of the printer's draft mode whenever possible, to help stretch out black and colored ink
      - Use the black only setting when appropriate to save on colored ink
      - Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
      - Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
      - Instant Ink lets you pay by the page. Check out the details at: instantink.com

      If it appears that poor performance is due to a defect or you got a cartridge that was already low on ink, you are free to contact the seller about that.

      Mary
      HP Care
      hp.com/support HP

  • Rated 2 out of 5 stars

    HP is not your FRIEND!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has rigged their cartridges to dis-advantage the consumer. I got a set of cartridges included in the purchase. They won't work unless you have an active HP Ink refill plan.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Arnold,

      I am sorry about the misunderstanding. The cartridges that come with the printer and any other compatible cartridges will work without you being on any plan.

      Perhaps the confusion was because while the starter cartridges provided with the printer might say Instant Ink, but you don't have to have an Instant Ink account to use them.

      Mary Chris
      HP Care
      hp.com/support HP

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Expensive Ink

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I gave it one star was price,this is an expensive ink returned purchase.Went with a comparable print that requires cheaper hp ink.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Printer cartridge refill purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good to find this ink cartridge in inventory whereas the Staples store I visited first did not have it available.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tri color carts are bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i suspect I will be replacing this cart prematurely. For example, if only cyan gets used up, I'm going to need to purchase a new tri color cart which is more expensive than a single color cart.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ineffective; will not purchase ink again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I purchased these that replaced the same 962 ink because the original purchase was ineffective. I tried to replace the first purchase and was told since I opened the cartridge box Best Buy would not take them as a return. Well, how can I determine if they are effective unless I opened the container.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bogus phone system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the worst customer service out of every retail store. I will never buy from them again. The phone service is a joke. You have no way to reach your local store for even the smallest issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Liquid gold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stuff costs more than GOLD! I wish my family could get away from printing with how much this stuff costs

    I would recommend this to a friend