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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 778 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers praise the 962XL High-Yield Ink Cartridge for its excellent ink quality, overall performance, and ease of use. Users also appreciate its compatibility and simple installation process. The primary concern expressed by some customers is the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 778 reviews
  • Pros mentioned:
    Compatibility, Ink quality

    Rated 5 out of 5 stars

    Good service reps Best Buy & good print cartridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy to search for the print cartridge. It was evening and business was slow. I was directed to an aisle in the rear and searched the shelves. A nice young woman assisted me . Then she called a man to come take my order; it wasn't in stock. He too was helpful and friendly. Beyond good customer service, the cartridge fits perfectly into my printer and I now have a good supply of black ink. Very satisifed.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Solid Ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ink pack. I'm able to print many pages for this black and white pack.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Best buy for ink.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First rate product. Plenty of ink for long term use.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    HP Ink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to install. Ink doesn’t fade as it gets lower.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Ink great, printer bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ink is great, the printer (not your fault) is the problem. Oh well. I'll find someone else who needs it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Manager-Donsy Farm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a HP Printer at Best Buy during Covid, and it is has been working great these past 5 years. The Cartridge is great when I have had to change it out numerous times as I do lots of printing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The real thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always best to buy the real thing. I’ve purchased brand x and had to throw it away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy the manufacturer's in every time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I always stick with the manufacturer's ink for best results.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    HP ink cartridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met requirements as to what was expected. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not just for the big stuff!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has been my 'Go-To' for big electronics purchases for decades. More recently, I have found that I appreciate their offerings and savings on smaller items as well. These ink cartridges are getting hard to find, but I found them at Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality

    Rated 5 out of 5 stars

    It last a long time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the ink cartridge that fits my HP printer. I really like how east it is to remove the old one and replace with the new. Use XL for black so i don't have to replace so often.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hp ink we need for our hp printer it is always good to have it

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 4 out of 5 stars

    Good, a bit expensive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works in the printer. Lasts quite a while, especially if you dont print that much. A bit expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Educate Yourself, Read the “Instant Ink” Terms!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carefully Read the “Instant Ink” Terms! And then dismissed them because they do not apply. The programs has nothing to do with the amount of EQ use instead the HP branded instant program charges you per page that’s right for each piece of paper you print paper you have purchased resolving the dispute with this division of the HP Corporation is likened to freezing water in a hot oven! The buyers you need program for the cartridges is time tested and highly recommended. If you have more than one printer, or the need for more than one printer, be certain that they both use these same cartridge for economies of scale.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good ink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ink but way overpriced. Best Buy free shipping makes its better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy AnotherSurvey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too Many surveys. Great Product, but too often too many surveys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE The Extra ink I get in my HP 962XL

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE the extra ink I get in my HP 962XL!! I always get this one for my black printer ink needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good but expensive!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long lasting! Great Product! Could cost a little less! Just a suggestion! Great but expensive for small businesses operating on macro budgets.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great ink

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in for the buck I love my hp printer and this ink is great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sevice. Product was of high quality. Service was prompt. Workers were very helpful and courteous. Product ordered was in the store when I arrived I didn’t have my order number but worker assured me that it was no problem and she looked up the item using my drivers license. I would recommend Best Buy to anyone. One of the workers also helped me locate copy paper since it was moved. Awesome experience

    I would recommend this to a friend
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