Customer Ratings & Reviews

Hi, Celia.

I’m sorry that you’ve had such a poor start with your printer. I can certainly understand why rapid ink depletion and erratic performance would be a discouraging combination. I want to help you understand and resolve whatever issues you can, so I’ll provide some clarifying information and resources aimed at making that happen.

First, I can’t say for certain what has happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges. If you’ve used only the cartridges that came with the printer, this could explain what you’re seeing.

However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if you need further assistance with anything, or more input on ink use, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Jane.

I’m sorry you’ve run into difficulty using your printer. Your review is brief, but your dismay is clear, so to help you have a better experience, I’ll direct you to some resources that I hope will serve that end.

First, to learn more about your printer and all its features, or for help solving problems, you can access troubleshooting guides, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2101375489

You can find the main user manual for the 4100e printer series here:
- www1.hp.com/ctg/Manual/c07043347.pdf

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and operating-system compatibility. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Korey.

I’m sorry that your printer doesn’t work. I can’t tell from your brief review whether you’ve attempted to set up a new printer and it’s not working, or whether you’ve owned it for a time and it has lost functionality. Regardless, I want to help you out of this dilemma, so I’ll direct you to some resources designed to make that happen.

I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, John.

I’m sorry you’ve had a frustrating start with your printer. I can easily understand why unclear printing and scanning usability would quickly become troublesome. I want to help you have a better experience, so I’ll direct you to some resources I hope will serve that end.

First, for help with difficulties or to learn more about your printer, you can access troubleshooting guides, how-to documents and software updates specific to this model on our support site here:
- support.hp.com/us-en/product/model/2101375489

You can find the main user manual for the 4100e printer series here:
- www1.hp.com/ctg/Manual/c07043347.pdf

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Richard.

I’m sorry to learn that your printer stopped working after you’d had it only about four weeks. I can wholly understand why that would be an unnerving surprise. I want to help you out of this dilemma, so I’ll provide some resources that I hope will guide you to that end.

I can’t tell from your review what issue your printer faces or why it has stopped working. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer was so difficult to set up. I can understand why that would be a frustrating start to owning a new device. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.

First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2101375489

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve encountered difficulty with your printer. Your review is brief, and I can’t tell for certain exactly what issues you face, but I’ll nonetheless provide what I hope are some helpful resources.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Next, by “quality” if you mean print quality, I suggest following the steps listed in a guide on our support site to improving that. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/ish_6189232-6189286-16

If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support