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Customer Ratings & Reviews

$20.46

Customer reviews

Rating 3.9 out of 5 stars with 5285 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

73%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 5,285 reviews
  • Rated 5 out of 5 stars

    New Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for first printer for new small business

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    WiFi set up hard

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works well overall but is somewhat difficult connecting it to WiFi. You have to get an app to print wirelessly which was a bit hard to set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is ok. It is a little glitchy and the ink does not print very bold. It is not bad for the price. The biggest annoyance is the scanner. The feeder sometimes will not recognize there is a document and it will try to scan from the glass.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Moro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a very good printer and easy to use my wife loved

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Have had many difficulties with this printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this HP Printer, unfortunately I have had far too many issues with it. It constantly loses connectivity for no known reason and it is very slow when making copies. I have spent quite sometime troubleshooting and speaking with customer support. It is possible I got a lemon, but I would not recommend and would not buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and can be used by more than one users

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good choice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This basic home printer isn’t your best choice. I prefer Canon or Epson overall.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and easy my daughter's really like this hp printer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product sometimes jams up the paper and you have to Order ink. Best Buy does not carry ink for this printer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slow but good for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price Slow for the prints and scan but will get the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice printer but had to return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seemed to have connectivity issues however this was a quality made printer. The ink program HP offers is a great idea. I worked remotely with HP but could not resolve the issues I had with connecting. If it had worked I would have enjoyed the 3 in 1 capabilities and monthly ink membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Office Printing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer for a home office. It does everything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    hp4155

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought printer back in jan 2021. It worked great up till a few weeks ago. All I can print is the printer information sheet. I have uninstalled and reinstall with the same result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer a year ago and it has been working great for me. Does everything I want it to and I haven’t had any problems with it. The display panel is not ideal but it’s better than the others I have seen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and Good Printer! Fulfill all my expectations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect printer for home office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my home office. It's perfect for what I need. I didn't want a printer that was too big. Set-up was easier than expected. I love the convenience of getting inc mailed to me. I also nice how easy it is to scan. Perfect for any one Who works from home as well as at your office. The price was excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great printer when you partner with Hp. The purchase came with a six month supply of Ink. Which is the best especially if you are a business owner and have to print a lot of material. I love it I don't have any complaints.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Photos are not sharp.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and b & w documents are sharp but photos have lines going through them, even on photo paper, and the colors aren't that sharp. I guess it is why it was reduced in price, not because it was overstocked.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A bit disappointed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really disappointed with this printer. I have yet to get it set up so that it will print all the time. I’m pretty tech savvy so this was disappointing.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry to learn that your printer has been so difficult to set up and get working properly. The disappointment you express is totally understandable. I can’t tell from your review whether you were able to complete the setup process or you’re just experiencing unreliable performance. Nonetheless, I’ll provide some resources I hope will remedy the situation.

      If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
      - support.hp.com/us-en/product/model/2100187854

      You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
      - support.hp.com/us-en/topic/diagnostics

      If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      Keith
      HP Care
      hp.com/support HP

  • Rated 5 out of 5 stars

    Nice Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty cool to print from my phone instead of having to go to my laptop and then print it also alerts you when you're long ink and if you join the HP ink club they will automatically send you ink very convenient.

    I would recommend this to a friend