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Customer reviews

Rating 4.6 out of 5 stars with 261 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 261 reviews
  • Rated 5 out of 5 stars

    Decent little guy!

    Posted .

    Been using for about a month so far, been running quietly and smoothly so far. Have played some games on it and it runs decently enough without any hiccups. Certainly not on maximum settings of course, but if your expectations aren't super high, this guy gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for games. Awesome for web browsing.

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    Posted .
    Owned for less than 1 week when reviewed.

    I was a bit skeptical when buying this, as there were no videos that I could find on youtube about this specific computer. So I basically bought it with my fingers crossed. I was delighted to find out that this computer is very good. Smaller than I expected, but very nice. The included keyboard and mouse are not the greatest, but I was never focused on them in the first place. The 12 gigabytes of ram make loading the web very easy. Watching videos or live streams was very smooth and it wasn't a buffering experience at all. I like to play games, and I was very glad that this computer could handle some of the ones that I have installed. For example, I was able to run Destiny 2 on the highest graphics and it stayed at 50 fps most of the time. I do think that I will put in a new graphics card once prices go down though, because I think that the graphics card is a little lacking. Gaming is great overall. Summary: Great for web browsing and gaming. Recommend upgrading the graphics card if possible. This is an awesome computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why was I scared to get an updated tower??

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    Posted .
    Owned for 3 weeks when reviewed.

    I was so accustomed to my computer that I didn't want any changes. It was getting finicky but like a "boyfriend" I made excuses for it and kept it going as best I could. But one day it just died.... in the middle of my work. I feared something new. The transition from my old tower to this one was seamless. The new computer is fast and included all the features I enjoy. I sit down with confidence each day that my computer will function!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly surprised at lack of bloatware

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    Posted .
    Owned for 1 month when reviewed.

    I swore off HP computers years ago due to their propensity for bloatware. Didn't see any of that in the current model other than the 90 free trial of McAffee. Speed when processing my inventory of photos from various drives was excellent. Wifi speed is a beat or so slower than I would like, but acceptable. Have not tried with ethernet wire connection yet. Would have preferred a 2 TB SSD but that isn't offered through Best Buy, only through HP site. Preferred the convenience of picking up right away from the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great desktop for the right price

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    Posted .
    Owned for 3 weeks when reviewed.

    I needed a desktop and couldn't be happier with my purchase. The price was right (less than half the cost of my Lenovo Thinkpad, but the processor isn't as powerful - my T495S has an AMD Ryzen Pro and the desktop has a Ryzen 5). HDMI, plenty of USB inputs, a headphone jack, and it came with a keyboard & mouse (I already had a monitor). It would be nice if it had built-in speakers, so that's one detail worth highlighting if you want audio (other than headphones with the headphone jack) - make sure you have an audio output device. Super quiet, fast and reliable desktop - have been using it almost every day since I bought it and plan to use for years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Fast

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    Posted .
    Owned for 2 weeks when reviewed.

    This purchase was made in desperation as my previous computer stopped working. And although other computers were in stock this one had to be ordered and I'm glad I waited for it. It was recommended by the sales rep at Best Buy. Very fast, lots of memory and perfect for my home office. It's smaller than my other computer so it even takes up less space. I don't hear a sound from it. I'm not very computer literate so the other features I can't comment on. But so glad I purchased this - super fast!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality machine at a reasonable cost no issues

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    Posted .
    Owned for 9 months when reviewed.

    This machine is a very good buy. AMD Ryzen 5 is a solid chip and rated better than the Intel 5 chipset on the benchmark test. The machine is fast. For this price, having 12 gigs memory and 1 TB solid-state is a hands-down win. Ample ports, and easy to set up. No problems thus far. Do know, there is NO CD ROM drive. You will have to buy one separately with a USB plug to use one. I went for a prefab Dell. I do not think this machine would tolerate upgrades well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer reasonable pricing

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    Posted .
    Owned for 1 month when reviewed.

    The computer exceeded my expectations. We needed a new everyday computer since our last one was from 2010 from Best Buy too. You get a powerful computer for everyday tasks and some games like minecraft run very smooth on it. Makes multi tasking a breeze too. Only a minor negative didn’t have a dvd drive but not a big deal was able to add a portable one for 20 bucks. If you don’t need a gaming computer this will be the computer for you to upgrade too,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for light gaming, schoolwork, and office use.

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    Posted .
    Owned for 1 week when reviewed.

    AMD's Ryzen had come a long way from their first generation. Even though this Ryzen's generation is from the last-gen, the integrated graphics is on par with GTX 1030. 12GB of ram is a bit low in my opinion since the iGPU will take about 3GB just for its own, leaving you with 9GB on idle for other applications. For this price, the intel NVME included is a good purchase considering that it's 1TB compared to other prebuilt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Computer

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    Posted .
    Owned for 8 months when reviewed.

    This is an excellent desktop computer. Installation was so easy and it’s been several months and I’ve had no issues. I bought 2 for the office and am going to buy 2 more now because they have worked so well. I know nothing about computers, but after being disappointed by our previous Dell and Lenovo computers - these have been very impressive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Justme

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    Posted .
    Owned for 1 year when reviewed.

    Excellent product I can’t complain about this because I don’t have problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My New P C

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    Posted .
    Owned for 3 weeks when reviewed.

    Love my new desktop with Windows Ten. Geek Squad people in store and the tech who set up the new system were all extremely helpful and generous with their time for this oldster. Enjoying being able to write and print, since the old machines were being obstreperous! Thanks so much. Here's short tale. My son built me my first PC in about 1998. Needed it for work. The price in 1998 and current price were almost identical! What a bargain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tower

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    Posted .
    Owned for 1 year when reviewed.

    Great purchase, especially before the chip shortage! I needed a new PC and this tower was just what I needed. Very fast and easy install. I just wish it had a built-in microphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldnt buy anything lower than this in quality.

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    Posted .
    Owned for 1 year when reviewed.

    Decent workstation for light to medium duty or stand alone network server station for small business.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good pc but hoped for more

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    Posted .
    Owned for 11 months when reviewed.

    Good PC for school. I would’ve assumed it would have a little more uumph for photoshop and editing software but it slows down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fast computer.

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    Posted .
    Owned for 3 weeks when reviewed.

    So happy we found this computer. It’s very fast and easy to use. The solid state drive is so quiet. Plenty of USB ports, front and back. Everything hooked up quickly and worked right away. There was no DVD/CD drive but I just bought an external one and it loaded up and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer.

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    Posted .
    Owned for 3 weeks when reviewed.

    This was a replacement for an older Dell that was taken out by lightening. Sometimes things happen in mysterious ways and this computer fits the bill for any home office and more. It has been set up to dual boot with Linux Mint, which is our primary OS, and have been very happy with the purchase. It gets 5 stars +. Operation has been flawless so far. We did add a wireless keyboard and mouse which is far superior to the OEM keyboard and mouse that comes with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very happy with my purchases.

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    Posted .
    Owned for less than 1 week when reviewed.

    So far its been great! Made this purchase for my business. very fast haven’t experienced any lag whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my computer

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    Posted .
    Owned for 3 weeks when reviewed.

    I came to Best But with a product in mind. I talked to the sales assoc. He explained what it would do and convinced me that it was what I needed. He explained what the Geek Squad would do for me. The Geek Squad took over from that point for me and explained what they could do for me, I was very pleased with my purchase...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice value

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    Posted .
    Owned for 1 month when reviewed.

    Nice pc. Had an issue with the USB functionality (I was doing a lot of continuous use). Problem was a driver issue involving the processor but an updated driver for the motherboard was released that solved the issue. Oh and if you get a ‘thermal event’ and it won’t reboot... try unplugging it and then pressing the power button. Sounds weird but that solved that issue lol. Only happened once

    I would recommend this to a friend

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