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Customer Ratings & Reviews

Your price for this item is $183.99

Customer reviews

Rating 3.5 out of 5 stars with 20 reviews

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Rating by feature

  • Value

    Rating 2.7 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 2.7 out of 5 stars

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Cons mentioned filter

60%would recommend to a friend

Customers are saying

Customers commend the EliteBook 14" Refurbished Laptop for its reasonable price. It is considered a good value for a refurbished laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Pros mentioned:
    Price
    Cons mentioned:
    Processing speed

    Rated 3 out of 5 stars

    TB2023

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the PC is a little slower than I expected...overall good refurbished laptop for the price

    I would recommend this to a friend
  • Pros mentioned:
    Basic, Price

    Rated 4 out of 5 stars

    Good for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic and practical Good laptop for daily tasks. Good price on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    A Great Product for A Great Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my daughter, who is a college student. With the upgraded solid state hard drive and 8mb of memory, this laptop performs excellent for all the functions my needs to complete her work as well as online social media, YouTube, etc., personal use. This was a refurbished unit but you couldn't tell it by looking at it. It looked brand new and performed like a new one. I would buy this again and again for the quality, performance and value.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Processing speed

    Rated 3 out of 5 stars

    Average computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was great. I bought this as a gift for my mom. She does not need it to do much other than browsing and printing. I would not be happy with it. The processing is slower than expecting, and adding new programs has been a challenge. I would say it is mediocre.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Core i5

    Rated 3 out of 5 stars

    over all I'm happy with the computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over all I'm happy with the computer. the mouse pad has glitches, and sometimes I have to reboot the computer to right it. I was disappointed to find out that the core i5 only has a total of 4 threads (I was expecting 5-10), the SSD was a little less than advertised, the sd reader slot is located inside the laptop. if i had more than 2 weeks to return the computer, I would have. Other than that runs well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Teen tech

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son. He uses it for lighter online gaming, discord, and entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    This is awesome for $300, so I bought 20!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome for $300, so I bought 20! Great for any company needing an affordable refresh.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Elitebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRICE! GREAT COMPUTER! I5 processor is GREAT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is a nice size and the performance is great for someone that needs performance in either high school, college or for some that needs an inexpensive laptop for a business/work. Along with a great warranty.

    I would recommend this to a friend
  • Pros mentioned:
    As described, Easy to use

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and exactly how’s it described. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is what it is ..just what it is nothing special but easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    awesome product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for my kid who will be having online education for at least a couple of semesters, didn’t have no issue in installing and running the machine, speed is faster than I expected and value for the money is awesome, bought one more for my other kid whose older system was also getting a bit shaky

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 1 out of 5 stars

    The Laptop does not start

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop does not start,keys problem,battery problem

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bad cord

    Rated 2 out of 5 stars

    Bad battery and cord

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wen received it had a bad cord and battery and had to wait a week to get replacement. My son ordered for me and said he did not think it was a refurbished one. Our error but upset didn't work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Better than previous laptop

    Rated 5 out of 5 stars

    Good laptop.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast laptop. This laptop is much better than the one I returned in exchange for this.

    I would recommend this to a friend
  • Cons mentioned:
    Processing speed

    Rated 2 out of 5 stars

    Let down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backlit keyboard was the best thing about this computer. Not at all as described to me by employee. Very slow.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Defective

    Rated 1 out of 5 stars

    Wasn't what I expected it to be..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited about this purchase, but unfortunately I received a defective laptop! I can't use it without it being connected to the charger!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got the computer, it wasn’t charging. The charger doesn’t worked for this computer. I have been calling the customer service and I have yet to be acknowledged in regard to the matter. Waited 2 hours on hold and nothing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good condition. Works perfectly. Great value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean machine is exactly what was advertised it is fast sound isn’t as good as I thought but certainly OK and it feels good to be buying something that will not end up in the landfill now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy something better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen had pink lines running across it the first time I fired it up. Returned to the store.

    No, I would not recommend this to a friend
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