Customer Ratings & Reviews

Crappy computer, poor sound quality, and just slow responsiveness. Would love to return but not permitted.

* This review is only for those who are MAC/APPLE users * Don't forget PC are full of viruses (protection cost extra). * I can't return it * I purchased the extended care * HP & Best Buy will not return it. * You are better off not trying to save a little money because now I have a $600 paperweight. I'm a Mac person who tried to change to HP. I can not for the life of me understand computer.

I purchased the 1TB, 16GB model of this laptop last year, although the exact model number I have is not available at Best Buy anymore (14-es0033dx). This laptop feels good to type on and has a gorgeous screen. The touchscreen is good, the battery life is good, the 2-in-1 hinges are solid and durable, the I/O on the sides are more than adequate for most users, and the sleek and professional look makes the laptop feel more premium than it is. However, this laptop is not what I would call premium. The overall speed/performance capability of this laptop is becoming more and more of an annoyance to me as this laptop lags when even opening up Google Chrome. Although Google Chrome is notorious for its memory usage, opening one tab should not cause my screen to freeze. This laptop also noticeably stutters when scrolling through emails in Outlook, taking notes in OneNote, navigating a YouTube page, and other areas. I have factory reset my computer once in an attempt to fix any software bloat issues and start with a clean slate, however the performance is still unimpressive. The overall build quality of this is "good", however there is a noticeable deck flex when this laptop is not placed on a solid, flat surface. This is a serious problem because the flex causes the trackpad to input randomly on the screen, which is EXTREMELY frustrating when typing in documents (or anywhere else for that matter). There have been countless times where I am typing something with the laptop on my lap and my words end up somewhere randomly in my document due to the cursor receiving an input from flexing the trackpad. This alone is so frustrating in everyday usage that its knocking my review down an entire star. Not only that, but this laptop has a tendency to run hot even when the most menial task is being performed. Part of me thinks that maybe the performance of this laptop is hindered by thermal throttling. I think this laptop is only worth getting if its on sale or if you can get another sort of deal. I can't speak for the newer models, as this one is a year old at this point, but I will be switching to another brand in the near future.

I am using it for 10-15 days. Battery life is pathetic. It drains in two hours or so when doing some normal work. Tried with battery saver option but still no luck. Will contact Best Buy and HP on it.

I didn’t get this product nor refunded. I never picked up this prodcut and never got refunded for it and I have filed many disputes for this issue and no resolution. Very very furious. 700 dollars down the drain.

Almost 2 years old and it's shutting off all the time.

The computer was delivered to the wrong address. It took time to straighten out the error. The computer was finally delivered. Because of that error I totally forgot to order the Protection Plan (my mistake) When I called to get the plan it was rejected.

It is horrible, slow and over heated i had to return it back

got the computer was dead when i got it and battery wasnt great so took it back to exchange it got another one no charger so just took it back

I bought this during Black Friday deals. Didn’t received actual product that I ordered and also charger is missing in it.

I have a lot of problems with hp unfournately. I hope best buy can find a solution

Outstanding and fantastic performance of the PC and its touch screen feature is awesome and easy to use by its 360 feature

Perfect size and performance for my needs. It’s great having a touch screen and keyboard features.

Great purchase, very sleek laptop. Love the touch screen.

The HP Envy x360 2-in-1 has a great performance and fits my needs for a student, work and entertainment laptop. You can't go wrong with all the features and performance.

Does what its supposed to very well! has some bootup lag when you initially start, but that's to be expected with any computer. Runs simple games like VALORANT at 50fps.

My first purchased gadget after coming to the U.S. is the Envy 2-in-1, and it is super efficient for my daily work. I bought it during the Black Friday deal, and I must say it is very cost-effective. The 2-in-1 feature is truly amazing, making my work much easier. I can use it both on a table and even in bed. Highly recommended!

Great pc for the price. Light and powerful enough to do pretty much anything. Highly recommend for wfh or for school work.

My favorite part is this laptop is lightweight! Even though the battery life isn’t that good, I do recommend.

Great computer. It’s very nice and fast to use. Easy to set up.