Customer Ratings & Reviews

I didn’t get this product nor refunded. I never picked up this prodcut and never got refunded for it and I have filed many disputes for this issue and no resolution. Very very furious. 700 dollars down the drain.

The computer was delivered to the wrong address. It took time to straighten out the error. The computer was finally delivered. Because of that error I totally forgot to order the Protection Plan (my mistake) When I called to get the plan it was rejected.

Almost 2 years old and it's shutting off all the time.

got the computer was dead when i got it and battery wasnt great so took it back to exchange it got another one no charger so just took it back

It is horrible, slow and over heated i had to return it back

I bought this during Black Friday deals. Didn’t received actual product that I ordered and also charger is missing in it.

I have a lot of problems with hp unfournately. I hope best buy can find a solution

Outstanding and fantastic performance of the PC and its touch screen feature is awesome and easy to use by its 360 feature

Purchased for my daughter going off to college. Great size and screen quality. She likes the fingerprint security.

Perfect size and performance for my needs. It’s great having a touch screen and keyboard features.

The HP Envy x360 2-in-1 has a great performance and fits my needs for a student, work and entertainment laptop. You can't go wrong with all the features and performance.

Great purchase, very sleek laptop. Love the touch screen.

Does what its supposed to very well! has some bootup lag when you initially start, but that's to be expected with any computer. Runs simple games like VALORANT at 50fps.

Great pc for the price. Light and powerful enough to do pretty much anything. Highly recommend for wfh or for school work.

My first purchased gadget after coming to the U.S. is the Envy 2-in-1, and it is super efficient for my daily work. I bought it during the Black Friday deal, and I must say it is very cost-effective. The 2-in-1 feature is truly amazing, making my work much easier. I can use it both on a table and even in bed. Highly recommended!

My favorite part is this laptop is lightweight! Even though the battery life isn’t that good, I do recommend.

Great computer. It’s very nice and fast to use. Easy to set up.

Purchased for my daughter to use in school. Just after purchasing the computer would no longer charge. Confirmed it was not the charger. Brought back to Bestbuy and they would not replace and sent it back for repair. Two weeks later it was returned with no description of the repair. One week later it failed for the same thing so I contacted HP. Now my daughter was half way through the semester without a computer. HP service did not care. Supervisor said they would send a shipping box and it would arrive the next day. It took a full week. I asked for a replacement since this PC was clearly defective and they completely refused. They told me two weeks and the day it was supposed to arrive they sent me an email that it would be at least a week longer. I called and they obviously do not care about the products or a single customer. Based on the poor service from Bestbuy, HP customer support and the defective product, I would not recommend either HP products or Bestbuy as a retailer or service supplier.

I regret buying this laptop, which is underpowered and bloated with Microsoft Windows 11 software. Microsoft Defender is a pain and interferes with me logging into other services. I can't turn it off. Microsoft Edge is spammy, and I can't delete it from my computer. Buy another laptop.

Do not buy this computer. It has a faulty Realtec WiFi adapter. It will work fine for a while at blazing speed then it will quit. I see many others have same issue. I am getting internet speeds of over 600 Mbps one minute and then it drops to less than 1 Mbps and stays that way for a while. All other computers and devices in this house stay at blazing speed so it has nothing to do with a router issue. It is this Realtec Adapter...faulty....no driver updates exist either.