Customer Ratings & Reviews

Purchased for my daughter to use in school. Just after purchasing the computer would no longer charge. Confirmed it was not the charger. Brought back to Bestbuy and they would not replace and sent it back for repair. Two weeks later it was returned with no description of the repair. One week later it failed for the same thing so I contacted HP. Now my daughter was half way through the semester without a computer. HP service did not care. Supervisor said they would send a shipping box and it would arrive the next day. It took a full week. I asked for a replacement since this PC was clearly defective and they completely refused. They told me two weeks and the day it was supposed to arrive they sent me an email that it would be at least a week longer. I called and they obviously do not care about the products or a single customer. Based on the poor service from Bestbuy, HP customer support and the defective product, I would not recommend either HP products or Bestbuy as a retailer or service supplier.

I regret buying this laptop, which is underpowered and bloated with Microsoft Windows 11 software. Microsoft Defender is a pain and interferes with me logging into other services. I can't turn it off. Microsoft Edge is spammy, and I can't delete it from my computer. Buy another laptop.

Do not buy this computer. It has a faulty Realtec WiFi adapter. It will work fine for a while at blazing speed then it will quit. I see many others have same issue. I am getting internet speeds of over 600 Mbps one minute and then it drops to less than 1 Mbps and stays that way for a while. All other computers and devices in this house stay at blazing speed so it has nothing to do with a router issue. It is this Realtec Adapter...faulty....no driver updates exist either.