Main Content

Customer Ratings & Reviews

HP - ENVY 5055 All-in-One Instant Ink Ready Printer-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2594 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 2,594 Reviews
  • Rating: 4 out of 5 stars

    Great printer for light-moderate home use

    Posted
    TechEnthusiast
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    Pros: Sleek appearance Flatbed scanner Instant Ink Compatible Good image quality Cons: Difficulty setting up Hidden complexities to the Instant Ink program “Always connected” state may be a turn off for the more security conscious Tiny capacity paper tray The HP Envy 5055 is a great home printer if all you’re doing is printing photos and the occasional document. I love how sleek this printer is. Everything is nice and contained in a clean, minimalist design. I have no problems leaving this out where guests could see it as it just blends into the room. My one complaint about the design is that the paper tray is so very tiny. At a guess, I’d say that this could only hold maybe 50 sheets of 24# paper. This isn’t great if you’re doing a lot of high volume printing, but it’s just fine if you’re primarily using this as a photo printer. The printer also feeds from the bottom and doesn’t seem to have a manual feed tray. I’d hesitate loading this up with thicker cardstocks or envelopes. I work with commercial printers every day, so I’m used to a very high standard where color printing is concerned. The Envy’s print quality is “good.” It’s far from the best I’ve ever seen (commercial printers and even some other home printers do much better), but it’s not bad by any means. I found that the contrast of my printed image was more than a bit off compared to what was displaying on my monitor. The brights were much brighter and the darks were much darker. A few minutes adjusting my image in a photo editor easily compensated for this though. I love the fact that it comes with a flatbed scanner. I’ll be honest, I primarily got this printer for the scanner. Sure, there are scanning apps for smartphones; but they pale in comparison to a device that’s actually designed for scanning. Unlike a smartphone, you don’t have to worry about lining up your corners, trying to get a jittery shot off without blurring your image, ambient lighting messing up your scan, or the color of your background making it so that your scanning app can’t find your page edge. With the Envy, you just place your page in the corner and scan it using either the phone app or your computer. No fuss, no muss. This printer is HP Instant Ink compatible. This is an optional feature. You have the option to bypass this when first setting up the printer if you only want to use this as a traditional printer. At the time of this review, HP is offering a free “15 pages a month” plan. Basically the way this works is that your printer is constantly connected to the internet and reporting back to HP how many pages you’ve printed and how much ink is in your cartridges. When you run out of ink, HP automatically sends you a new cartridge (at no additional charge). That being said, you are only allowed a fixed number of prints in a month. If you go over that, then you have to pay overage fees. While signing up for this service, I accidently clicked the link for the legal documents and disclaimers. I decided to go ahead and skim them since they were pulled up anyway. I’m glad I did. A couple things you need to know about Instant Ink that aren’t immediately apparent: 1. HP owns the cartridges: While you actively use the cartridges, HP actually owns them. You will need to return any empty cartridges to HP, and you will also need to return the cartridges currently in your printer should you decide to exit the program. 2. If you exit the free plan for any reason, you can never go back: If you decide to upgrade from the free plan to one of the paid plans, then you can never downgrade back to the free plan. Same for if you exit the program completely. You can’t turn around and go back to the free plan a few months down the road. 3. A printed page counts as any piece of paper that gets ink on it: That annoying last page that periodically prints with just a URL and a date when you’re printing a web page? Yes, that counts as a full page. Presumably, jammed pages would count toward this total as well. 4. The website and app do not register your page usage in real time: Page usage is only updated once a day. I printed four pages and the site said that I was only at zero until the next morning when all four registered all at once. 5. The free plan doesn’t roll over: HP advertises that unused pages roll over to the next month. The free plan is the exception to this rule. With the free plan, you get 15 pages a month. Period. 6. The free plan has different overages than the paid plans. The paid plans allow you to get an additional 15 pages for $1 more a month. The free plan only allows you to get an additional 10 pages for $1 a month. I think that Instant Ink is a great program, but you have to be very careful with it. My problem with inkjet printers has always been that I print so seldom that my ink drys out. In my case, this program is absolutely great. For others . . . maybe not. I would recommend this printer for home users looking to print the occasional document or photo. I would not recommend this printer for businesses or anyone looking to do high volume printing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Full Featured & Affordable

    Posted
    PG460
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 1000 ContributorTop 1000 Contributor

    I’ve been using the same printer for several years so I was looking forward to an upgrade with the HP Envy 5055. While I have used other brand printers at relative’s homes I have personally always purchased HP printers because of their quality, features, and value. I hoped the Envy 5055 lived up to my expectations. Unboxing was easy. Included is the printer, power cable, ink, and some basic documentation. I was ready for setup. The box states in bold print across its front “Easy Connections”. I couldn’t wait to see if this claim was true since I knew from lots of experience that installing printer drivers and software could be a nightmare. The manual instructed me to go to hp.123.com. There I was prompted to download the HP Smart print app for my mobile device. After a quick install the app walks you through the rest of the setup with a few simple step by step instructions. Bluetooth needs to be on and you can then move on to connect your Envy 5055 to your home wireless network. The Envy 5055 even supports 802.11n dual band WiFi. You’re next prompted to install the ink, add paper, and align the cartridges and you’re done. Amazingly simple! To connect my computer to the printer I again went to the HP link and downloaded an installer which directed me through a few steps to detect my printer on my network. Wireless networked printing across all my devices was a breeze! Just install the mobile app or pc software. I was impressed that HP’s claim that printer connections were easy was in practice an understatement. It only took minutes. Anyone could do this. As I neared the end of the setup I was prompted to sign up for an account with HP which I did and then I was then offered an HP Instant Ink subscription. Huh? I didn’t realize HP offered such a thing. I very nearly dismissed this info and clicked past it since you can instead select to get your ink the good old fashioned way at the store. I was intrigued so I read the details. You should too! So you pick a monthly print subscription based on your expected number of printed pages monthly. There are 4 plans available. One for light 15 pages a month for $0.00, occasional 50 page a month for $2.99, moderate for 100 pages a month for $4.99, and frequent for 300 pages a month for $9.99. I rarely print at home so I concentrated on the free plan for 15 pages a month. I saw you can go over by10 pages for $1. I was in. So how does it work? You print under your subscription level and when you run low on ink the Envy 5055 reorders your ink automatically. It gets even better. Within a few hours of signing up I was actually notified via email that replacement cartridges were on their way so I would never go without ink. Fantastic! What a great idea from HP. With all these plans ink is affordable regardless of your print volume. I now had to check out the Envy 5055 and put it through it paces. Build quality seems nice for a $99 printer. Included is a monotone touch screen to control your print, scan, or copy needs. You can also control all these features from the mobile HP Smart print app. I did a few test pages. Print quality was nice and as expected from HP. I also printed a color photo and again no disappointment here. Resolution is up to 4800 x 1200. You can print 10 pages per minute in black and 7 pages per minute in color. The Envy 5055 even supports borderless photo printing. Another great paper saving feature is automatic double sided printing. I do a good bit of scanning so I was happy to discover that the Envy 5055 supports 1200 dpi scanning resolution. I love the options that you can conveniently scan to RAW, JPG, and PDF. Using the mobile app you can scan directly to email. As an IOS user I was happy to discover a very cool feature that allows you can to scan directly to iCloud. I am very pleased with the HP Envy 5055 all in one printer. It is reasonably priced and full featured device with a super simple setup and HP Instant Ink. Highly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Quality for an inkjet!!

    Posted
    Fordman9870
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 1000 ContributorTop 1000 Contributor

    The 5055 is a fairly small desktop printer, It can crank out about 7 pages a minute depending on the quality setting. Setting up is very easy, first I downloaded the app and turned on the Printer. I followed about 4 steps (complete with video) and the printer was connected to my wireless, Setting up the printer on my PC and laptop was much easier after having used the phone app (I would suggest this) Accessing the link 123.hp.com put in your printer model and within a few clicks, you are good to go. When choosing the software to download, I would use the recommended or the bare minimum install. The software that comes with it is extremely watered down and not very powerful, it will get you going, but you may want to find an image manipulator and PDF creator. I sent a test print set on draft and the quality was exceptional, then I sent a picture and tried to use included software, which was not very user friendly. I was not able to crop or sharpen or get multiple shots to fit on a page (as I should have) but this is not a game stopper. The quality of the photo I printed on matte was again very exceptional. So much so we now have it framed. Scanning is fairly fast too and accurate as far as colors. Copy and print are just as good and very easy. Printing from the phone is a little harder for users, but is no harder than any other phone print software. You just have to find out how to get to the print screen and it prints instantly and accurately. Over all I am very pleased with all aspects of this printer. Ink is very affordable whether you purchase it at the store or get on the instant ink program (never run out of ink). This program can be set up initially when installing the printer. They have plans from free (15 pages a month) to $9.99 a month (300 pages a month). There are no commitments and you can change your plan at any time. On average they say it will save you up to 50% on ink costs. Not a bad deal. I would recommend this to family and friends (especially those who are not good at setting up computer peripherals)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Very "Connected" Printer

    Posted
    Daddio
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 500 ContributorTop 500 Contributor

    In the simplest terms, Printers Print. That is, most any modern printer will put an image and text on a piece of paper in fine detail and good colors. The things that set printers apart these days are features beyond decent printing. For example, the HP Envy 5055 excels in connecting to all of the PCs, tablets and smart phones within range of its Bluetooth or your Wi-Fi Modem's signal. When the free HP App is installed on your device, the software immediately seeks out the printer. Once the connection has been established the first time, your PC, cell phone, tablet, etc. will show up on the printer's LCD panel as an addressable device. When a picture or document is scanned on the printer, a press on the HP Envy 5055's screen will sent it to the phone or tablet you choose. Similarly, if the device has a program that can print, then that document or picture can be sent wirelessly to the printer even when the printer is in Sleep Mode. One of the biggest frustrations with Ink Jet printers for me at least is the cost of ink and the extra "engineering" manufacturers add (apparently at least) to use up colored ink as fast as possible by using colored ink even for black lettering. They also put a lot of effort into preventing owners from replacing the ink in the cartridges. The Envy 5055 is one of the newer HP models that offers HP's "Instant Ink" program. It manages to bring the printer into the "Subscription" model that the computer industry loves so much, but it actually has advantages for the user as well. If the user opts into the program, they can select from 4 tiers of use, from "Light" (15 pages per month) to "Frequent" (300 pages per month). Users of the program get special ink cartridges shipped to them (free shipping). When the printer detects that the ink is running low, HP will ship replacement cartridges. The cost to the user goes strictly by number of pages printed not color vs black. No more switching to "grey scale" to save on color cartridges. Of course the higher tiers with higher number of pages per month cost more, but the lowest tier (15 pages per month) is FREE. That's one page every other day. With casual home use I think I can do that. Pros: - Compact, solid, attractive design. - Simple guided setup. - Good photo and print quality. - Excellent optional automatic Ink delivery available. - Connects to wired or wireless networks. - Excellent Technical Support Cons: - Only three colors of ink means less range of colors and tones if printing pictures. However, there is a "Photo" version of this printer available which has more than just three primary color inks.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid printer

    Posted
    Christopher
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I have personally own / owned several HP printers and when I was took on this one to test out, I was pleasantly surprised. The other Envy I currently have, which is practically the predecessor to the 5055 was a great all-in-one. Therefore, I expected the same if not better from this one. I opened the box and ran the setup using the friendly HP app on my android device. Within just a couple of minutes, I was printing via WI-FI, Bluetooth, and able to email directly from the unit. I printed pictures of my family and I from Fiesta Texas last summer since the background setting was very southwestern and vibrant with color. I did several from each Bluetooth and Wi-Fi. Each printed fast but with a slight noticeable nob to the Bluetooth, which I have found to be a consistent action. Each printed page and picture comes out very well with crisp clean colors that are true to life (or camera settings :^). Though the quality of each is where you will find my four star rating. Colors are bright and true yes, but the pixelation is real and discernible. I am not saying they are bad; they are just not print shop quality. Worth hanging on the fridge but maybe not over the fireplace. The number one thing I do like about this printer is that HP has finally figured out that people have normal sized finger. Every other model I have with touch screen capability drives me crazy when it comes to anything I manually have to do using the unresponsive touch pads. I have normal size man hands and feel like the other models were not meant for me. Because no matter where I touched on the screen it would either not register at all or would respond as if I touched another close area. I have found the 5055 to have a larger sensory area; closer resembling a smart phone's touch area without changing the size of the display. The printer’s size feels very desk friendly and the sleek lines and curves look great. The scanner does not have a feeder but you can manually scan several pages into a nice low KB/MB (if just text pages - photos and pictures are higher at times) PDF. The ink consumption feels normal but overall would depend on your particular usage rate. I would envision the Envy 5055 for a consumer who just wants a very nice printer to use every so often (maybe just weekly or monthly'ish) with excellent reliability. In conclusion, I really like the Envy series and this one has some of the best parts and is a standout!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great all-in-one; Winning with HP Instant Ink

    Posted
    FlyingC
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 1000 ContributorTop 1000 Contributor

    I had been using a Canon all-in-one for nearly 10 years and realized it was finally time to upgrade. The old printer was USB-connected to a PC only, so I had to make sure that PC was on in order to print from other computers and there really wasn't an option to print from mobile devices. This new wireless all-in-one quickly solved those problems and I love it! The printer also takes up quite a bit less space than the old one, yet still has the same scanning and copying functions available (just not fax, but who even has a land line anymore?). Once I installed the HP app on my phone it was super easy to get the printer configured on my wireless network and start printing. You can even scan from the printer to your phone (or PCs). I like that it defaults to two-sided printing, also. The biggest change for me, and it took a little reading to wrap my head around this, was the fact the printer comes with the HP Instant Ink Free Print for Life plan included. Once you create an account and enroll, you can print up to 15 pages per month (color photos, regular black and white print--it doesn't matter) and HP will send you new ink cartridges when the printer reports that it needs them. No more buying ink cartridges. If you go over 15 pages, then it's $1 for blocks of 10 pages. If you typically print more pages than that, they have other monthly cost plans as well. The next step up is $2.99/mo for 50 pages with additional blocks of 15 pages for $1 if you need them. With the paid plan, you can also roll over up to one month's unused printing so, in theory, you could print 100 pages in one month. You can also opt out of these plans and just buy your own ink cartridges. However, the $2.99/mo ($36/year) is about the same cost as buying a pair of new ink cartridges so if you typically go through a set of cartridges in a year it would be about the same. I guess it all depends on how much you print--we typically print a minimum of pages, mostly just taxes, some envelopes, and miscellaneous pages now and then. We'll see if the free program works out for us, but I'm pretty excited about it. If you're in the market for a new all-in-one printer, I'd highly recommend giving this one a try. It's a great price and I like the Instant Ink program.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Documents print great, photos, not so much

    Posted
    niteryder
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    I've had an opportunity to really heavily use this printer for the past few days. My conclusion is that it is an adequate printer that will print your documents fairly well, but is really bad at photo printing. First off set up is very easy and you will be up and running in a very short time, 15 minutes or so. WiFi connectivity, just like on all HP Envy printers is virtually flawless and will probably never give you issues, at least that's been my experience. After setup you are prodded to sign up for HP's Instant Ink, which I highly recommend. I've used HP Instant Ink for almost a year now and it is terrific. I have saved a bundle. The way they monitor your use and how quickly they ship ink, you should never run out. There are 3 options, I believe, and I am a heavy printer for so I opted for the highest level, it runs me about $15 a month and is well worth it. The 5055 prints quickly, and using HP smart app, there are rarely any issues printing. My PC, or IPad seem to communicate well with the Envy 5055, this is a huge plus, and no frustrations. Black and white documents are crisp, clear and look nice, color documents are the same. The PDFs I create and print are bold, colorful and come out nicely on this printer. Where issue is for me, are the color photograph prints, color rendering is washed out and drab. I've been printing photos for many, many years for both business and personal use, so I have a lot of printing experience. In the tests I ran on the Envy 5055, photos are just not at an acceptable level for me. I know this is an all in one printer and is not a photo specific printer, but in todays day and age photo print quality should be better than it is for this printer. So I would certainly recommend this printer for someone who is printing documents, wants a scanner and a copier. But if you are looking to print photos as well, you will probably want to look elsewhere.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    High Quality, Helpful Features, Compact Style

    Posted
    EricJay
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The HP Envy 5055 printer prints crisp, clear text and colorful images. It also scans and copies documents easily. All in a size that fits nicely in a small working area. Setup was fairly quick and easy. After removing some packing material, I plugged in the printer and downloaded the HP app described in the setup guide. The app walked me through connecting the printer to my home wireless network, installing ink cartridges, and calibrating the print heads. It also took me through setting up various printer settings. I was printing from my smartphone and my Windows PC in about 15 minutes. There are some very convenient features in this model, like the ability to print via email using HP's service, using Apple's AirPrint for their mobile devices, or Google's Cloud Print. Overall, printing from within my home network or anywhere else has been easy. Printing is relatively quiet, but you can definitely hear the print heads zipping back and forth and the rollers pushing the paper through. Print quality isn't as crisp and sharp as a laser printer, but it's been a while since my last ink jet printer purchase, and I was quite impressed with the quality of the output. Using the HP app to scan is very simple and easy to do. Using the printer's own touch screen seems awkward, but I'd only use it as a backup if I had trouble with the app. Overall, this is a very good quality printer that packs a lot of features into a compact form factor.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    High Hopes

    Posted
    mimi
    • My Best Buy® MemberMember

    I have been so disappointed in this printer. I have had several HP printers and this one is less than worthless. I purchased it in August and immediately had problems. I tried to get assistance from HP with their virtual help. I spent several hours in fact, but it sent me in circles with no living person in sight, but it said I could send an email, hurray for that. Finally, I went back to Best Buy (at least 2 times). They gave me the phone number for HP customer service. I was finally able to talk to a living person and they were able to help me get it working. It worked for a very short time. Since then I have had to contact the Geek Squad every time the printer has been used 2 or 3 times. I was on the phone with the Geek Squad yesterday and today. Both times they got it to print. When I hung up and wanted to print a document about 5 minutes later, GUESS WHAT! It would not print instead I get the same printer error. Now I hardly ever give a bad review, but I would have given a zero had it been a choice. I did notice the star ratings from other buyers and can't understand it. I am happy for those who purchased a good printer. I guess I got the LEMON. Good luck to you if you pick this model. Buyer beware is my recommendation.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hey Mimi,

      I'm incredibly sorry that your experience with the printer has been less than consistent so far. I can fully understand how inconvenient this all has been, so I want to make sure that we make this right. Let's see how I can help.

      The first thing I'd like to mention is that HP printers generally have a 1-year warranty from their date of purchase. You can make use of it to arrange for a repair or replacement, as long as your warranty is active. To verify this, you can visit this link: support.hp.com/checkwarranty

      If your printer is indeed under warranty, I recommend contacting us for support. We'd be more than happy to discuss a replacement. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process a bit, you can gather this information beforehand:
      - Model number
      - Serial number
      - Your location
      - Your case number (from prior contact with support)

      We look forward to making this right!

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 4 out of 5 stars

    Very good all-in-one inkjet printer for casual use

    Posted
    Troy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This replaced a similar unit from Epson that stopped powering-up. The HP Envy 5055 installed easily over my WiFi network and I was able to print from both Windows 10 and Linux PCs. The copier function also worked without issue. However, I couldn't get the scanner to work initially. Kept getting a message that the computer couldn't communicate with the scanner. I tried hooking the unit directly to my Windows PC via USB cable and I got the same error. Ran the "HP Print and Scan Doctor" app and it hung up at the "Windows Image Acquistion (WIA)" step. Checked Local Services and it showed WIA status as "Starting" and no ability to stop/restart the service (buttons greyed out). I researched on-line for similar problem reports with HP printers and the usual response was to uninstall/re-install the printer drivers, but I didn't see any reports back from users that this procedure actually worked. So, I chose instead to uninstall all the old Epson drivers and apps from my system and that did the trick! Now, WIA shows "Running" and the scanner now works great with either USB or Wireless connection. I'm not faulting HP for this glitch since it's probably a system conflict with the old Epson drivers. However, I thought I should mention this here for the benefit of others who may encounter the same problem when migrating from other printers. I took a star off because HP Envy 5055 is pretty wide for a compact printer, the paper tray seems flimsy and its capacity is on the low side, and the print-out "tray" is a just a flimsy plastic "arm". Not really big deals for me since I'm using this primarily for its scanner function. Overall, it is a very capable all-in-one printer at a great price for those who only need to print occasionally.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Inkjet Printer - Love the Instant Ink

    Posted
    Titan5178
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 500 ContributorTop 500 Contributor

    This all-in-one printer comes almost ready to use out of the box. Simply remove the packaging material, plug it in, and download the HP Smart app to complete the setup. It'll guide you through connecting to your wireless network, setting up your Instant Ink account (more on that below), and aligning the print heads. I've tested printing from macOS, iOS, and Windows. The Instant Ink is an ingenious idea! Basically, HP will mail you ink before your printer needs it. It is based on a per page per month subscription plan that you sign up for which ranges from 15 pages for free to 300 pages for $9.99 per month. Note that a photo counts as a page, but it does not matter if it is an 8x10 or a 4x6. It's definitely a different way to think about the costs of your ink cartridges, and it may even change when or what you print, similar to the way you used to manage your minutes on your cell phone plan. You are able to manage your Instant Ink account online and see how many pages you have printed at a glance. Scanning was just as easy as printing. Add something to the flatbed scanner and you can either choose the scan option on the printer itself, or use the HP Smart application for Windows which provides more options. It scans documents fairly quickly, but it does not have an automatic document feeder so may not be the best option for scanning multiple pages at once. Pros - Compact Wireless Easy Setup Instant Ink Plan Scan to print head alignment Excellent photo printing 2-sided printing Copier Cons - No ethernet or traditional USB port. One tray (no separate photo tray) I really like this printer and especially the Instant Ink service which I think will save me money this year compared to last. It seems like I was always making a trip to Best Buy to get ink every single time I needed to print anything with my old printer. I would recommend this printer to anyone looking for a color inkjet!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    HP 5055 printer

    Posted
    janc2014
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Well first off, it seems that HP's printers just quit working after 5-6 years. My old printer worked fine until one day i had to replace a cartridge and i guess the new cartridges may identify an old printer & just not want to print any more. an IT guy told me they just do not last longer than 5 years due to software updates etc. so i had to go buy a new printer. all was fine for 20 days then this printer decided it did not want to print & gave me a message "damaged cartridge"?? ok??? i tried all the tips and advice from HP, still it would not print. i had to replace the cartridge (only after 20 days of buying this printer). then it worked with a new black cartridge!!. i called HP and they did tell me they would send me a new replacement cartridge since this is the one that came with the printer and it died in 20 days with very low printer use. i just feel they also try to get you to buy the cartridges on line, and i like to buy mine at Best Buy and use my 15% discount and my rewards $$$ The printer does print well, however, but asks for alignment pages too many times when replacing a new cartridge? maybe just a fluke, but it is annoying. The original set up was SUPER easy and the computer does everything for you. I am not even sure if buying a more expensive model is the answer here. check other reviews because my incidence HP said is 1 in 100

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    A solid, basic all-in-one printer.

    Posted
    MTCowboy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I have to start by complimenting HP on their packaging. When the shipper dropped the product off it looked like it had been kicked all of the way from the factory to my front door! Amazingly, when I opened what remained of the box everything inside was intact and the printer fired up and operated with no problems. Like most printers in this class this is a pretty basic device. It is intended for wireless operation. There is a USB port on the back but you will really want to use the app available for your cellphone or tablet to do the configuration, setup and calibration. The unit includes a simple flat bed scanner on the top and it works fine. Not the fastest scanner around but more than adequate for casual use and the scanning quality is good. The unit uses only two cartridges - one black and one multi-color. Installing the cartridges is quick and easy although the mechanism feels a little fragile. Print quality and speed are good. The paper tray is extremely small and the catch mechanism is simply a plastic arm that pivots out from the body. Now the aggravations - the drivers you will need must be downloaded from HP's site and can be somewhat difficult to find IF you elect NOT to subscribe to HP's ink-on-demand program. Be prepared to be hounded to death about this as you proceed. Be patient - it is possible to get everything working without having to sign up but it will take you some time. All-in-all, a decent printer in an increasingly crowded class of budget devices.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for my needs

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had an HP Photosmart All-in-one inkjet printer that developed problems. I bought this printer as a replacement and found it does everything my older printer did but just a little bit faster and better. The only negatives I have found are the absence of an owner's manual and the necessity to talk to HP to do things like connect the printer wirelessly to my wife's PC. (Still not accomplished.) I connected it to my iMac via a USB cable. Also different is the paper feed tray. It is out of sight, so I don't know if paper is getting low and I don't think it can handle legal size paper. My old printer could handle envelopes but I don't think this one can. It would be nice to have an owner's manual that would quickly answer those kind of questions. At first I didn't like the idea of purchasing my ink from HP, but their instant ink program solves a problem and offers ink at discount prices. In the past, I thought HP should give away free printers if you bought their ink at full price because the ink was so ridiculously expensive. I used to refill my own ink cartridges.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Inexpensive, quiet and fast

    Posted
    JamexRZ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    Great all in one printer. Setup was very easy, you can do it via the Android or iOS app or using a computer. I used the android app to setup my printer on my network, then I used the utility downloaded from their website to setup my PC. All was easy and after setting network settings, the printer prints an alignment page, that you have to scan to align the heads and you're good to go. Printing is fast and only requires two cartridges (one black and one color), which is a plus, I had a canon printer before that required like 5 cartridges. You can sign up for HP's insta print service that sends you cartridges automatically when you're low, there is a free one tier, which I chose. Printing quality is great and prints fast, I also tried the scanner and it scans fast. In all, a great all in one for a home or small home office!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good printer for what needed.

    Posted
    Cablegal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would give this a 5 stars for the printer. The reason I did not is due to the fact they no longer put CD's/instructions in with the printer and the help I received from HP. I got this for my sister. She does not have internet. Not everyone has internet and does need a CD or Thumb drive with the drivers to download. We called HP. They sent her a CD. (For a charge of about $25.00, which he would not refund). She called me that she couldn't get it to open. I went over to help. This would not open on either her laptop or desktop. I phoned HP again. What a round we had. I asked for the supervisor. He was not nice. He had me got to: Add printer. I told him I had done this and the printer is not in there. I went to add printer: to HP. He had me pick a printer number that was no where close. It was not an Envy either. Imagine that, we got it to print. What's up HP??? After my sister calmed down. The next day she called HP again. She was able to speak to a wonderful young women. She not only refunded her for the CD (Oh, it was a DVD), but called her 2 more times to let her know it was processed. REMEMBER... NOT EVERYONE HAS THE INTERNET!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great little printer for the price

    Posted
    Alex
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This is an excellent printer for the price. It is not feature rich, but it doesn't need to be. Flatbed scanner and printer, what more do you need at this price level? Setup was very easy, turn it on and goto 123.hp.com and away you go. Took me maybe 10 minutes. HP really has figured out printer setup. This printer supports instant ink, which is a subscription service for ink based on how much you print per month. This printer supports their new FREE service. If you print 15 pages or less per month then you get ink for free, for life. This is great if you are a light printer. Otherwise price starts at 2.99 per month on up. While this does print photos, there is no dedicated photo paper tray, so you will be swapping paper around when you want to print photos. No big deal as this is not labeled as photo printer anyway. Scanner has a good resolution, albeit a bit slow. No document feeder, so if you want to do heavy scanning this is not the printer for you. The built in screen is quite bad. It is monochrome, possibly from an original game boy. While you don't need to do much on the built in screen in self, it looks quite bad when it is on. Especially when compared to higher end HP printers. Not a deal breaker, its just not pretty. Overall, this is a great little printer for the price and a light printer. Small footprint so it doesn't take much desk space. Prints quickly.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Has Never Worked

    Posted
    Eddy

    Looks like I'm in the minority here - this printer has good reviews, which is why I bought it in the first place, but, for me, it has never worked well. At first we thought it was an internet-wireless-connectivity issue, but then we upgraded our capabilities on that end and we still had problems with the printer. It does not connect. Does not print well. It says it has problems with ink cartridges that are brand new. Frankly, even if it was not having those issues, I have come to find I would not like this printer. It barely holds any paper. It does not let you load in multiple pages to scan - you have to scan each independently. It is just not something I would buy again, or recommend. I rarely review products, but my experience with this one was so poor that I felt compelled to do so. I still have 9 months left on the warranty - unfortunately I missed the Best Buy return window - but I am trying to get HP to take it back.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hey Eddy,

      I'm really sorry to hear that the printer hasn't been working consistently for you. I can certainly understand how disappointing this has been, given the reviews you read. I'd really like to get this resolved for you, so let's see how I can help.

      First, for the issue of wireless connectivity, it's a good idea to look over the steps in this 'Offline Printer' document:
      - Windows: support.hp.com/us-en/document/c04249080
      - Mac: support.hp.com/us-en/document/c04249334

      As a supplement to this, the following link will guide you through solutions for a wide range of other wireless issues: support.hp.com/us-en/document/c05368548

      As far as the other issues go, and considering your printer is still under warranty, what I'd recommend is reaching out to us for support so we can go through some troubleshooting with you. Alternatively, when you contact us, we can arrange for a replacement printer if it's needed. You can reach out to us via phone or another desired method at this link: hp.com/contactHP

      We look forward to making this right!

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 5 out of 5 stars

    Love the compact size

    Posted
    ferrari
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Let me first say that a couple of months ago I got an HP printer for my wife that would only work if you subscribed to the HP Instant Ink program. It didn't take us long to fall out of love with it. There was an initial hassle signing up with the program, once we straightened it out, the ink we ordered didn't come. Took another 2 calls to HP. A month later, she had a big job to do, and ran out in the middle of it. All this, and you have a another Big Brother device in the house that reports back to HP how many pages you print in a month. So, I was happy to see that this takes readily available replacement cartridges. Well, not ecstatic, we all know how much they cost, but at least control of the situation was back in my hands. The feature I like the best on this unit is the size - this is the smallest HP printer I've seen in years. The small footprint doesn't take up valuable shelf space, or, if you like, is small enough to put on a lower or upper workstation shelf. And yet, it still has most every feature you'd want for home printing. Wi-Fi, copy, scan, 2 side print, photo print, and smartphone/tablet print with an app. If space is at a premium, I don't think you'll be able to find a more compact piece.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Basic everyday printer

    Posted
    30stmrox
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I got this as backup in case my older Envy 5530 printer would start having issues. I absolutely love the 5530. This printer was nothing like my old Envy. The display was not in color, the screen was so small & light in color that I could hardly see it. No extra features to print forms or other printables and no memory card slot. There are settings for different paper sizes & types but printing must be done through the HP smart app, which I find only works sometimes. The ink cartridges were a bit hard to put it. Instant ink is available for this printer too & I already subscribe to it, I recommend it as the ink is mailed to your door at a low monthly cost depending how much you print. The paper tray kept jamming when I closed it. .Everday paper prints were good & printed pretty quick. Photos were ok. If you’re looking for just a basic printer then this should be fine but I’d recommend paying a little more & getting a better model with more features.

    No, I would not recommend this to a friend