Customer Ratings & Reviews

Finally came out of the stoneage. Was running an HP that was about 15 years old running Windows 7. This new HP with Windows 11 is great!

needs more detailed setup instructions. Just better info on setup and use of acessories.

Love this desktop its fast downloading and takes just seconds to open an app. So far so good

Love this item, best purchase i have found! Would recommend to everyone.

We had a great experience with Best Buy at Geek Squad. The lady helping us was wonder. Her name is Carrington. Very helpful and wonderful to work with!

i had an all-in-one computer, but did not feel comfortable with it. So, i purchased a HP Envy desktop, and love it.

Great so far! Good quality, we like the keyboard responsiveness and how fast the computer is.

Great family computer and even plays the latest games!

This laptop was bought for a customer that needed a replacement asap.

Looks like what I paid for.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Great PC. The experience could have been better if the sales staff and Geek Squad had been more knowledgeable about this PC.

Great computer! Needed video editing capabilities

Great PC for Gaming and Trading stocks online. Day trading and gaming.

Very happy with the new HP. It fits my needs. HP support excellent.

The desktop works fine but one of the cooling fans makes a horrible noise that nobody could tolerate. It’s terribly loud so I’m going to return it for refund or have the geek squad look at it for repair under warranty. This noise was there as soon as I powered it up for the first time. I’m sure this is an uncommon problem but it’s just disappointing when it’s defective right out of the box.

Quality issues within a month of purchase, now it's been a year and I replaced it. Had issues with the graphics card off and on the whole time I owned it. HP warranty is crap and Best Buy repair are incompetent.

This is the 2nd HP I have owned. Niether of them have worked as they should. This one, purchased through Best Buy, has many issues. It freezes when installing programs, it has frustrating lagging issues with every single program and when using the internet. Nothing has worked correctly. Not ONE function works as it should. Internet pages will not load correctly, the keyboard does not work properly, the mouse lags.. (all other devices in the house work perfectly fine) Also, the USB ports are crooked... I will NEVER purchase an HP product again. The laptop I owned previously had graphic driver issues that presented well within the warranty time frame, however the customer service representative maintained that it was not a computer issue. My screen would "glitch" and then go black and then sometimes would "pop" or "bounce" back up - it happened with every program and when using the internet. HP customer service argued with me for hours over several phone calls until eventually, months later my laptop was out of warranty and then they refused to help me using that as an excuse.

This is why HP doesn’t lead at anything. Perfectly serviceable, and missing just enough to not be effortless. Emblematic of the tech sector- mediocre in all aspects.

Fair computer but VERY slow loading in start up even when PC is on but sleeping and very slow loading web pages and graphics on them. I'm very disappointed in Best Buy. I purchased 3 gaming computers just prior to this. all 3 had to be returned I finally gave up on getting a good fast computer and kept this one. But it's way too slow.

Spent 3 days setting this up and transferring files during which it kept shutting down. I thought it was just part of the set up process but it soon became apparent that the product was defective. After calling, rep said just mail it back. I explained I had all my personal info on it and I no longer had the packing materials. She didn't listen to my & kept telling me to mail it. Finally got a rep who told me how to delete my stuff but I still had to drive 4 hrs round trip to return to closest store. Not happy.