Customer Ratings & Reviews
- Model:
- TE01-3254
- SKU:
- 6498473
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the ENVY Desktop's performance, ease of use, and the speed of its SSD. Many appreciate its good value for the price and the ample memory and storage. While some users noted limitations with the graphics card and power supply, the overall experience was positive for most customers. The quiet operation and easy setup were also frequently praised.
This summary was generated by AI based on customer reviews.
SS Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having some hardware issues right now otherwise a great machine
I would recommend this to a friendHusband’s Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband and he seems to love it.
I would recommend this to a friendGreat value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for in a replacement computer
I would recommend this to a friendRandom shutdowns due to hardware error
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer shuts down multiple times per week due to some hardware error. It is less than two years old.
No, I would not recommend this to a friendNice size and Specs.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little slower to boot up than our 5 year old PC.
I would recommend this to a friend- Cons mentioned:Graphics card
Not for video games.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen keeps freezing just playing Counter Striker Source and little option to upgrade video card. I am returning this machine.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Myles,
I'm sorry to hear that you've had a disappointing experience thus far. I can imagine how frustrating this must be, but I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so here are some suggestions:
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Computer locks up or freezes" to get started.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
HORRIBLE COMPANY AND SERVICE!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk!!!! Do not buy!!! GEEK SQUAD IS A JOKE. The MANAGER JEFFREY REFUSES to help!!!
No, I would not recommend this to a friendDud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work. Geek squad set up - told to return for another PC.
No, I would not recommend this to a friendGetting started
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest computer to setup. Plus had a virus attack during setup. The lack of a DVR/cd player disappointing, Overall good price point though.
I would recommend this to a friendComments on HP Envy graphics support
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that the USB C port would support a second monitor, it does not. I need something else but can't find out what from HP. I was disappointed at the support of HP in this matter, they don't have a clue about their product with the "outsourced" people they have.
No, I would not recommend this to a friendsucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean I guess its all right havent really tested it out...because for some reason i have no permissions to access my files..waste of $900
No, I would not recommend this to a friendNice but short on my needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was hoping for. No cd/dvd tray otherwise fit the bill.
I would recommend this to a friendGeek Squad and this computer sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months after HP warranty, Geek Squad can’t fix it.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall system is good ,but would have expected at least one USB-3 port.
I would recommend this to a friendComputer will not turn on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We only had this desktop 2 weeks when it was turned off and would not power back up. It is in the Greek Squad being repaired and has been there 2 weeks.
No, I would not recommend this to a friendLasted just over a month. Garbage system for us
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just after the return deadline and this units USB ports have some type of problem and shut down when using teams. Which happens to be the whole purpose for this system on our network. Going back to building systems ourselves after this one.
No, I would not recommend this to a friendNever bundle anything!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star rating. When I purchased this computer in store they bundled it with the DVD writer. I was told I could get price match until January 14. The computer is now $120 cheaper and because it was bundled (which I didn't ask for) they will not price match unless I return to store with items. I am sick and have been for 4 weeks now. Am done with this company. They knew what they were doing when they bundled it.
No, I would not recommend this to a friendNice Blue Screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new set up, computer won't work. Only getting a blue screen, mouse cursor is the only thing working. Can't get help/support to fix whatever problem there is.
No, I would not recommend this to a friendKathyP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE!!! Computer dos not work. Store will not work with me. Computer came with no box, information, warranties, nothing . 5 phone calls, and they want to charge me to figure out the key board. Do not shop at Best Buy. They will send used equipment. And charge you to return. UNBELIEVABLE!!
No, I would not recommend this to a friendNot Useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not in use-the computer not designed for a small business .
No, I would not recommend this to a friend