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Customer Ratings & Reviews

HP - ENVY Photo 6255 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 904 reviews

92%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 1 review

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Very capable printer, packed with features!

    Posted
    Gizmo
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    If you’ve owned an HP printer before, this Envy has all the features and functionality you’ve come to expect from HP printers. Pros: Easy to setup, multiple ways to connect to device (computer, tablet etc), HP e-print, easy to use, ink subscription service, quiet mode, prints on both sides. Cons: Paper tray capacity (photo tray sits on top of letter tray), small LCD screen (thankfully it’s not needed for many things), no fax, no card readers, no automatic paper feeder. Setup: I was pleasantly surprised how easy the HP Envy 6255 was to setup. I thought I would have to perform the setup steps utilizing the small screen on the printer. Instead, I plugged in the new printer, went to "123.hp.com", connect to the printer’s wifi, I then selected my wifi SSID. The printer picked up the wifi password seamlessly. Pop in the 2 ink cartridges, run through the rest of the setup and you’re off and running. HP has an ink subscription service that it offers. This is the first time I’ve come across this program, the inkjet printer I purchased approximately 4 years ago didn’t offer this. The prices seem reasonable, the plans are $2.99 for 50 pages a month, $4.99 for 100 pages a month or $9.99 for 300 pages a month. According to HP this can save you $132-$792 a year compared to purchasing ink as you normally would. Your printer would order the ink automatically. Seems like a convenient feature to have, no more rushing out at 8:00PM to buy ink for a school project due the next morning! Printing: There are numerous ways to connect and print from the Envy: USB cable (old school), wireless via wifi, AirPrint (Apple devices), HP app (Android and iOS) and ePrint (email unique HP email address assigned to your printer from anywhere). You can also connect directly to the printer via Wifi direct and print without a router. HP e-Print: I want to share a great way to use the ePrint feature as I’m a big fan of it. As you know, ePrint allows you to send print jobs to the printer wherever you are simply by emailing it to your unique HP printer e-mail address. I use this for my elderly parents who are not tech savvy at all…they basically just mastered using the microwave oven! A typical call from my mom is “something happened to my computer, it’s not working…I didn’t do anything”. So this feature allows me to print whatever they may need from the comfort of my home 20 miles away. Scan: I was pleasantly surprised on the scanning app, I was able to use the app to initiate the scanner and the image appeared on my phone! I could save the image to my phone and email it. From the printer LCD screen, you can also scan it to your computer. Print quality: Of course all the features and apps wouldn’t matter if the print quality wasn’t good. I tested the printer by printing a few photos onto the included sample HP Advanced photo paper. The results were very good. I compared this to 2 other printers I have in the house, 1 a dedicated photo printer made by a camera company with 8 separate color cartridges and the other an HP 8600 Premium inkjet. Of the 3 printers, the picture from the Envy came out the closet to the picture on my phone. The photo from other 2 printers were bad, it probably needed some tweaking, I normally print to the large photo printer using Lightroom and I don’t normally use the 8600 for photos. The HP app does not allow for exposure correction or color adjustments before printing, you would need to make your edits in another program before printing with HP Smart. I also printed out a few maps for hiking trails for an upcoming trip. The print is crisp and sharp, the map detailed, just like the PDF I printed from. Conclusion: Overall, I really like this printer. The print quality is excellent, if you are looking for a new printer, you should definitely look into the Envy 6255. There are some features missing as noted on the “Cons” list, but these may not be important to everyone. For this price, this printer offers a lot of features and performance in a relatively small footprint.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, Simple, but Not the Best

    Posted
    HonestJohn
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    In a world where there are so many printers from so many different companies, it is not unusual to have a couple of different ones sitting besides a computer. I currently have 4, from a small label-only printer to a large multi-function machine with automatic duplexing and other bells & whistles. Each does its job well and reliably. I was intrigued to try the newest photo-printer from HP, and the results were, as noted above, good--which is to say in this day and age, average. The positives are many: installation (including connecting to the network through wi-fi) was a delight! The HP app is beautiful, efficient, and fast. It does almost everything automatically, asking only for you to make a couple of basic decisions, and it helps with useful suggestions. It's just about as easy to install as is a toaster. Paper loading is relatively easy, but you must remove (also very easy) the output tray. In an era where flimsiness seems to be the norm, everything about this printer seems very solid. There's an unexpected sturdiness to the cover and other parts, and when something is intended to click into place, it does so firmly and, again, solidly. The "feel" of the machine inspires confidence in workmanship and likely durability. Processing speed shames some other (older) printers. From the time I clicked "print" to the start of printing was near-instantaneous. Some dimensions buyers might want to consider: It's not very tall and would easily fit on a 7" high self, if one did not need to raise the cover. But it is WIDE: (about 18") and deep (16" without the output tray extension). The screen interface is SMALL and monochrome. The bright backlight is nice, but it is hard to read with a small (non-adjustable) font. As for the real purpose, producing high-quality prints, it does fine. There are only 2 cartridges (black and tri-color) and while they produce fine prints for sharing and everyday use, they simply do not compare favorably with more advanced technologies and printers with five or more color cartridges. In sum, a nice printer with some nice features, and no one should avoid it unless he or she needs very high quality output.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Good Wireless All-In-One Printer

    Posted
    Indiaj0nes
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 500 ContributorTop 500 Contributor

    What's Included --------------- ENVY 6255a Wireless All-in-One Printer HP 64 black ink cartridge HP 64 tri-color ink cartridge Owner's manual Power cord, phone cord Software CD Pro's and Con's --------------- Pros 1. Wireless!! (HP Android App helps!) 2. XL cartridges available 3. Excellent draft print Cons 1. Ink Price (They have something called Inta ink subscription, not tried) What's the HP Envy Photo 6255? ----------------------------- It's a wireless HP All in one printer which can Print Pages, Photos, Fax, Copy and Scan. Its a low profile so, i can plug it in and put it under my bed & since it is wireless, it can print from under my bed! Design and Features? -------------------- it uses 2 64 or 64 xl black and tri color inks & it is pure black with a nice mono chrome LCD screen in front. THe front panel becomes the feeder for paper and photo paper. the top part can be used for copying and scanning. At the back there is a USB Socket, but people are going to connect wirelessly and the printer does not come with a cable and it is assumed that most folks will connect wirelessly and it supports both 2.4 and 5Ghz Bands so it helps if you have a large houses wherein 2.4 does not reach or the speed is not so good Print Quality and Speed? ------------------------ i am a little biased towards laser printer and i do not print may photos at home so i am biased towards a laser printer, but i have to say that my laser printer is also wired and this is wired so, i wont worry about the speed as i am sitting my couch and printing and by the time i walk upstairs to pick the prints, they should be done (Depends on the pages ofcourse! Now, Photo quality, i was pleasantly surprised at the print quality of the pictures, same as what you would get a store that makes me think, wny not print the pictures at the comfort of my home. i am not able to quantify as to how many photo prints i can do with the cartridges provided. time will tell. Now for the best part --------------------- the best part i like about it is the HP Smart app which can be either installed on the android or ios device and it connects seamlessly to the printer and i can print photos and documents directly from my phone. 1. i can print photos from my phone or stored at a cloud account or even facebook 2. i can scan documents directly from the printer to my phone. Verdict ------- A good buy, i liked it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Another HP Printer I Don't Like

    Posted
    Bootleg89
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    My last HP printer frustrated me to no end so I replaced it with this shiny new printer. OK, so it is not technically shiny but more of a flat black, more resistant to fingerprints. Setup was kind of easy, although it keeps prompting you to setup via the HP app you do not need to. I actually downloaded it an immediately stopped when it requested location info and push notifications. Why do I need to receive push notifications to setup a printer? So I figured out I could cancel installation on the printer display and there was a slightly hidden "manual setup" option. This let me load the ink and setup my network right on the printer. I then loaded the paper into the tray without an issue. I then decided to try and print a photo right from my phone. I opened the paper tray yet again to load the photo paper but the paper trays did not go in so easy. They actually felt like something was blocking them but the "paper tray open" message went away so I figured maybe that was as far as it goes. So I then attempted to print my photo. The printer immediately made a bad sound and a paper jam error message comes on. A piece of paper got stuck since the tray was not fully closed. I then had to disassemble the inside to push the paper out then reach my hand in underneath to pull the paper out. I then realized that the power cord had actually entered the exposed back and inside of the printer not allowing the tray to close. Uggghh! Closed it all back up and tried to allow the photo to proceed. No luck. The paper jam had caused an error that completely locked up the printing process and froze.I had to unplug the printer and restart my phone (phone notification would not go away either). This was kind of good because it also allowed me to train the power cord in the back to make sure that it could not enter the back of the printer again. I then was finally able to print a single photo. It was not bad actually, the photo came out great. The regular printed pages on 8.5x11 were very smooth too. The one thing I noticed right away was how small the ink cartridges were. My last HP printer had huge XL size cartridges and they didn't seem to last very long so I can imagine what this thing will do. I can't help but see a correlation between the cartridges getting smaller and the new auto refill ink program HP offers where the printer automatically orders new ink for you when it's low. Hmmm. Not a bad overall printer, but just too many familiar issues that I have experienced with every other HP printer I have ever owned (4 total).

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Ok wireless printer

    Posted
    CasualPrinter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall performance: Average for the price point. Pros: Cheap and reliable, once you know it's quirks. Cons: 1. Manual wake-up sometimes required, When I go to print and it's asleep, sometimes it wakes up and prints, then returns to sleep at the timed setting. Other times it requires a manual push of the Power button when you need to get it awake and responsive after sleeping for too long. 2. WiFi connection occasionally drops when asleep. After sleeping for too long, the WiFi will sometimes drop. However, during the entire time that the printer was asleep - nothing else in my office dropped connection: two laptops, a desktop, two smartphones and a tablet (half of them asleep). ***BTW*** that desktop will be wired soon, then I am getting docking stations for the laptops and they will be wired as well. Our house will be streaming NFL on a Firestick, Netflix on another Firestick, Amazon Music on a tablet or another Firestick and YouTube on one of the laptops or multiple videos going on the desktop all at the same time, no drop... but the printer will disconnect after having slept for a couple of hours or days, and sometimes (although it is rare) even during printing, I have gotten used to just pushing the Power button to manually wake it and it will usually connect to WiFi. If it does not, a full Power cycle does it. 3. PAPER TRAY CAPACITY. During house-hunting and buying process (quite a bit of paperwork to print) I wish I got a printer with a larger paper tray. IF you buy this printer, make sure you're okay with having a stack of paper right next to printer out in the open, cuz you'll be grabbing it in thin stacks and sliding it ever so gently into the base slot very, very frequently. Do I recommend this printer? For under $80 - yes. Any more - no.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Functional

    Posted
    billr920
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I like the functionality of this printer. Very easy install with a phone app. All my Windows 10 PC's found the printer easily. I was up and running in approx. 20 minutes. The first thing I Printed was a photo from Face Book. It printed a beautiful 8.5 X 11 borderless photo. I have yet to discover all the features, but the features I have used so far work well. The cartridges installed easily. HP also offers a 3 month free start up on the ink refill program up to 300 pages per month printing at no charge when you sign up. After that you will be billed according to the plan you choose, then pay for extra sheets printed if you go over your plan amount. I have used this program on my 5530 and currently have the $4.99 option for 100 pages per month. (It is a very wise program and works well)The touch screen size is a bit too small and monochrome. This printer is more bulkier than my other current HP Envy 5530 which has also been a very reliable printer. I do prefer the 5530 appearance more so, it is more appealing in appearance, however, the 6255 definitely out performs the 5530 in speed and quality. The 6255 Does not have an SD card slot which I used quite often on the 5530. (disappointing) The Copy and scan functions worked good and quite fast.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Wireless All in One Printer Scanner Copier

    Posted
    Idoc
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    HP ENVY Photo 6255 All-in-One Printer is a Wireless printer/copier/scanner. The assembly is simple and straight forward: Take it out of the box, pop in the ink. The Setup is very easy, either download the HP app for your android or IOS device and follow the on screen instructions. This will allow you to pair your device to the printer and set up the wireless connection to your router. After the printer is set up you can print wirelessly from your device or your computer. If you do not have a wireless phone or tablet you can download the install and driver package from HP for windows 10 https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/9073046. I think there is a way to log into the web console for the printer and set it up but it is not documented. Once set up you can print to 8x 10 for paper or photo paper from the lower tray or 4x6 photo paper from the photo paper tray. The pictures from this printer on the 4x6 photo paper are outstanding. The colors are rich and bright and there is no running of the ink. If you use photo paper the ink will not smear and dries very quickly. The print speed is reasonably quick for a home printer. Hp has a new program where they will supply you with ink for a monthly fee, you choose the print volume you want. If you go over they have a set per page fee. This is great for convenience. I can save money on ink if you print a lot. I you are a casual printer user you may not benefit from this program. You are not obligated to join the program and can buy ink in the traditional way if you prefer. Overall this is a very good home photo printer. The mobile phone app makes printing images directly from your mobile device quick and easy with very high quality.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Prints Stunning Photos!

    Posted
    ExcellentEducator
    • Tech Insider NetworkTech Insider Network
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    • Top 250 ContributorTop 250 Contributor

    The HP ENVY Photo 6255 prints high quality photos, scans in amazing detail, and produces sharp copies. As a first time HP user of printers, I was curious to see how well the process would go. I am pleased to report that the setup of the unit was user friendly and my WIFI instantaneously noticed and synced with HP’s app. Additionally, my devices connected quite well wirelessly. The printer is multi-functional as aforementioned above it prints, scans and copies at an efficient rate. I was elated to know, the printer has faxing capabilities; while, this is a feature while not in high demand but at times can still prove to be a useful resource. I am firm believer in the old cliché that says, “it is better to have and not need than to need and not have.” I printed some photos in Black and white in addition to color, they all printed with rich color hues. I will note, the black and white photos were vintage looking. The concerns I have are how much will the replacement cartridges cost, photo paper costs, and overall long-term sustainability. I know that HP has a refill program, but at this point am unfamiliar with its workings and costs. These concerns come as am pro laser printer because of the longevity of laser versus ink which dries out if not frequently used. Overall, am pleased with my early experiences with this model, but with it being new, only time will reveal its true colors!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A great printer that have modern features!

    Posted
    CrysisComplex
    • Tech Insider NetworkTech Insider Network
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    • Top 100 ContributorTop 100 Contributor

    HP ENVY Photo 6255 All-in-One Printer is a fantastic printer that affordable and give you all the features you are looking for. I was surprised at what you get and all the basics are here to fulfill all the needs of a modern home. The design is nice coming out slimmer then HP's previous printers. There is also a touchscreen to use all the features right from the printer. Set up is easy not wasting your time. Once set up you are ready to go. The HP ENVY Photo 6255 All-in-One Printer does come with Wifi and Bluetooth smart making it extremely useful for smartphones. Using iOS all I have to do is hit the airprint and the printer easy print out my documents or shipping labels I need. You can scan / copy / print / and Fax all from this awesome printer. HP Smart app is also easy to use but you don't need it to use the printer but more features are on the app itself. The printer does high quality photos but that shouldn't be a surprise, HP printers have been among the best in the past. If you don't feel like going out to find the ink HP have a service called "Instant Ink" where you can have in delivered to your doorstep and the service is nice when you run out. (Replacement Cartridge are 64 / 64 XL) Nothing much else to say, this is a great printer that gives you enough features for home use. I love the printer and have been using it for weeks and it works out well when I print out documents and labels to ship. It's a affordable and reliable printer that does what it needs to do without problems. So far I have no cons at all. Good job HP!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Color

    Posted
    dharr18
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I am fairly impressed with this all-in-one printer. I was looking for a second printer/scanner for the kids to use for school that allowed color printing. My current black and white laser just required markers to add color to the grey scale. The kids are a little too old to be coloring homework, so ... Printing on photo paper is fantastic, almost as good as a professional print. Maybe, for me, a little better because I can control the color. The scanner is your normal all in one variety. Pop in a sheet and scan it. The software, where I take a star away, is not the most intuitive piece of code I have worked with. Hopefully this will be corrected with updates down the road. I would HIGHLY recommend doing the firmware upgrades as soon as you get the unit out of the box. Initially my unit was popping errors every time I looked at it, the first firmware update corrected that issue. All in all in one, this is a very nice sturdy inkjet with really great color reproduction.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY if using Apple products

    Posted
    Tbone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had an HP Photosmart wireless printer that worked great for years so once it finally stopped working we decided to get another HP. The Envy was on sale so we got it. However the auto setup didn’t work so I had to do it manually. Then once I got it connected to our home wireless network (WiFi) I couldn’t get it to connect to our Apple desktop, nor laptop, nor even our iPhones! I downloaded the HP Smart app per the online support documentation, but even that didn’t work. I tried disconnecting and reconnecting multiple different ways but I still can’t connect to any of my Mac products. I tried using the online support chat bot but it couldn’t help me. Then I had to jump through hoops to create an account just to get to a support phone number, but after being on hold for a while I just gave up. If I can’t get through and get it to work, I may try to return it. Thank goodness I bought the protection plan. What’s also frustrating is that there’s no mention of Windows vs Mac on the box whatsoever, but all their support documents referenced Windows only.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm so sorry that connecting the printer to your Apple products hasn't been very convenient. I can also imagine how disappointing it was not being able to reach support. I assure you we always strive to provide a much more reliable experience, so I regret that we fell short here.

      I do want to clarify that while this printer is compatible with Mac OS, it doesn't offer any mobile printing solutions. More specifically, the printer supports the Mac OS versions listed in this product specification document: support.hp.com/document/c05646387

      If your desktop or laptop is running one of the supported versions, I hope you'll allow us another opportunity to provide support. We'd be more than happy to help resolve this with you, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process a bit, you can gather this information beforehand:
      - Model number
      - Serial number
      - Your location
      - Your case number (from prior contact with support)

      We look forward to making this right.

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 4 out of 5 stars

    It's A Printer

    Posted
    aifv
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So, I got this when it was on sale and BB was doing a printer trade in deal too. (Honestly only reason why I bothered.) All the features work and set up was fairly easy too. It comes with start up ink so you can test and make sure it actually does print off things. If you're a heavy printer though, you'll probably want to go ahead and pick up extra ink cartridges (or look into their auto delivery system if that interests you). I was a bit worried I'd have to put some extra weight on when doing scans, but it's okay enough without the added weight. I was hesitant about a wireless set up--I'd rather have it wired than deal with connection issues--but I've yet to have a problem. It was pretty much plug and play. My computer auto detected it and options to use it were available and it did the tasks asked of it. Can't say much for the print quality though because I'm not really big on that since it's mostly printing out papers and forms I'm interested in (and scanning documents). I mean, so long as things print out aligned and don't look washed out or ultra high contrast I'm good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good printer for a good price

    Posted
    atir
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This printer is for use in my home and is my 3rd HP printer in about 30 years. (The older, other 2 are still working.) I got this one because I wanted to go wireless for ease of use with multiple devices. Set up was easy, as was connecting it to my PC/laptop/tablet. The only reason that I didn't give this 5 stars, is that there were features on its predecessor that I liked -that this doesn't have , but that is not the fault of the printer, its just what was available. In case you wonder what it has/doesn't have that I miss from the older version -- this one has a drawer for the paper , which you have to slide open to insert paper; whereas, the old one had an open tray that I could just pull the paper out when I wanted to duplex a page, or to reuse paper in printing a test page, etc. Also, on the new one, the paper drawer has a slot for letter size paper and an adjustable one for photos but not sized for envelopes; on the old one, you only had one paper tray which was adjustable and was easier to use in printing envelopes ( I don't print photos). This printer is also wider than the old one. I also wish that HP would add a feature to reduce/enlarge when using this in making photocopies.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good home wireless printer for the price

    Posted
    MamaM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer was $50 off on sale so definitely worth trying as a replacement for a similar HP wireless printer that performed well and lasted about 4 years. This printer is fairly quick and quality is good for basic printing. The screen is black and white, and it can be a little challenging to work with due to the small size, for example, when changing settings on the copy function. I have not tried it with photos, but expect the quality to be sufficient for basic photo printing as well. Connecting it to home wireless was easy and only took a few minutes. I did the basic install and bypassed the Ink Ready feature. That feature might save money for some and I can see the advantage, but I personally prefer not to be tied into process like that so was happy with the install that enables you to opt out fairly easily. All in all, I like HP printing products in general and find this to be a very good printer at this price point. I would recommend it to those looking for good quality home printing and easy wireless setup.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Photo Printing Capabilities

    Posted
    MRWilson
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Today there are so many printers to choose from when looking for just a general basic one for home or home-office use. This printer fits every box needed when looking for a home printer or even if you have a small office in your home that you work from. The one facet this printer does stand out with compared to other home printers is obviously the photo capabilities. My girlfriend recently has been going through the photography stage and this printer has been great for that purpose as opposed to waiting for Shutterfly or taking them to a local store to get printed out. The Bluetooth capabilities are obviously a major plus as well that are very useful. The only downside regarding this printer is the price of ink, which I suppose can be associated as a negative to nearly every printer on the market today. Overall though in the mid-tier price range that this printer occupies I can`t fault anyone for going with this option and if you are looking especially for a printer with great photo printing capabilities I definitely would suggest going with this printer.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good print quality, bad connections

    Posted
    Bruy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My problem with HP printers have always been WiFi connectivity. The setup, the process, thr troubleshooting - it is agonizing. You have to do reset connections so many times to get the printer to do what you want, and it still is not a very consistent connection. I also hate that the software or drivers can’t recognize it is the same printer but just with two connections - wired and wireless. So when you print something, you have to guess which printer listed in the options will print. I never had this problem with my Brother laser printers. You plug them in, and they just show up on the network with no other messing around with it. With HP, it feels like they really want you to call tech support every time. If it wasn’t for my wife needing an inkjet printer, I would steer clear from HP.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hey there,

      While it's great to hear that you're happy with the printer's print quality, I'm so sorry that it isn't maintaining a steady connection to your network. I can certainly understand how inconvenient this must be and I assure you that it’s far from the seamless experience that we intend on providing. To that end, let's try a few things to remedy this.

      First, I suggest taking the recommended steps in this 'Offline Printer' document:
      - Windows: support.hp.com/us-en/document/c04249080
      - Mac: support.hp.com/us-en/document/c04249334

      As a supplement to that, this link will guide you through solutions for a wide range of other wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net

      If this falls short, I do hope you'll consider contacting our support team for help. I want to assure you that their main priority is to troubleshoot any issues that you come across and arrange for a replacement printer if all else fails. That said, please don't hesitate to reach out via your preferred method at this link: hp.com/contactHP

      Take care and again, my sincerest apologies for the inconvenience this has caused.

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 5 out of 5 stars

    Perfect printer for my needs!

    Posted
    iryj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Having had several HP printers in the past, I had chosen another brand that I'd researched online before going to my local Best Buy store to actually purchase it. I spoke to a very cordial, knowledgeable sales associate there and after discussing my needs and having had favorable past experiences with HP, my most recent having been an All-in One, he recommended this particular printer- the HP - Envy Photo 6255 Wireless All-in One. He thoroughly detailed all the features and I opted to buy it. I am so very happy with this HP model. It is very user friendly, was a snap to set up and prints and copies beautifully. The quality of the printing is excellent. Photos have been great. I do always use a high quality HP photo paper. I had it connected to all my wireless devices in a very short time, including 2 computers, an iPhone and iPad. I have not as yet scanned, but feel quite confident I will be pleased. I highly recommend this printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Printer

    Posted
    ElectronicJunkie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    The HP Envy Photo 6255 All-in-One Printer is a nice compact and cheap entry level photo printer. If you are looking for home quality photos as you would get from and big box store, look no further. The Envy has great colors and minimal bleed, but if you have a photographers eye, you will see there is bleed. The ink is seems to last a while and is comparable in price to most printer inks available today. The scanner is not good for photos, the amount of color distortion was too much for me, I had to spend lots of time fixing them in Photoshop. For most, the scanner is fine, I just cant use it for professional jobs. Pros: Compact Fast Quiet Easy to load Price Cons: Scanner Color Bleed That is what I think of the HP Envy Photo 6255 All-in-One Printer, for the price, it will be nice for any user that wants to make their selfies wall art....off Facebook.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Will not print.

    Posted
    Woody

    We talked to HP salesman in store and decided this would be best printer for our needs. Our computer is an older Dell running on windows 7. Plugged in printer, and loaded ink and paper. Set up seemed easy enough, but way too many steps, mostly concerning auto ink replacement. Anyway finally got everything set up, and went to print off internet, and it kept shutting down Yahoo, stating Yahoo no longer responding. Tried to print a picture stored on computer, and it kept asking me to save picture first. Picture already saved. Then tried to print bank statement. Again, it ask to save first. before it would print. Again I could not print anything. Researched this problem and apparently several people have had this problem. Spent 2 hours trying to correct, without success. Only thing accomplished was a migraine headache. Will return to Best Buy Never buy again.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hello,

      I am sorry that you have been having this problem. It sounds quite annoying.

      I'd never heard of this happening, so looked it up and it has been discussed and seemingly solved by people responding on the HP Forums: h30434.www3.hp.com/t5/Inkjet-Printing/My-printer-makes-me-save-the-document-first-instead-of-just/td-p/4846792

      Hope this helps. Also, you can always contact us for help at: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP

  • Rating: 3 out of 5 stars

    Will not read ink cartridges

    Posted
    Tomassis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had my hp 6255 for just over a year. I have always had great luck with them. My last one worked for over 5 years with regular use. This time though it has broken down too soon. It will not read Ink cartridges. An error popped up saying "cartridge error please remove and reinstall black cartridge." I did and no difference. I inserted a brand new one and same error comes up. I only use hp ink cartridges, and only the ones they send me for instant ink at that. I power cycled like HP's website suggests and still same problem. There is only a 1 year manufacture warranty so I doubt they will replace it, although I will try to call anyway. I will also try to call best buy, where I purchased it. I think I'm going have no choice but to replace out of my pocket though. Sad day

    I would recommend this to a friend