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Customer Ratings & Reviews

HP - ENVY Photo 7155 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2080 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
errors
  • Rating: 1 out of 5 stars

    Wouldn't even setup

    Posted
    dezspider
    • My Best Buy® MemberMember

    I've had a lot of HP printers in the past so I expected a really different experience. First the mobile app is a joke, designed by someone who has obviously never created one before. It's more like a web page packed into a phone form factor. However that's nothing compared to the printer setup. In a nutshell, halfway through installation, the printer screen displayed the error "Do not use Setup Cartridges" and would go no further. According to the HP support page the only way to overcome this error is to return the printer (it uses different cartridges for first time use so that I can calibrate the printer). I don't have time to waste gambling that the second one might work properly, so I'm switching to Epson.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Printer did not work

    Posted
    BryanD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Always frustrating when you open the box, set up the printer and then get get error message saying a paper jam when there is no paper jam. Unable to get it to work. Very frustrated

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer for my low volume printing.

    Posted
    DeeDee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am satisfied with this printer. It produces good quality printing/copies. No paper jams. Printer does go "off-line" at times and I can correct only with a system restart, but this may be just user error. I am a novice to WiFi printers.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Gives too many ink errors

    Posted
    Willow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have previously had HP printers and loved them. I need a photo printer,r so was excited to see the Envy 7155. Easy set up but will print photos then all of a sudden decide the ink is not compatible. I have the HP ink program so they send me the ink. I have spent more time with HP support than I would like. This is very disappointing and I would not recommend this computer. I had it 2 months and they had to replace it and now it is doing the same thing. When it does work, the photos are great. It is a good thing I have a spare printer.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Willow,

      I'm sorry that this happened, but hopefully we can fix it.

      A printer will sometimes display an "incompatible" message or something similar when the cartridge actually is the correct one. It could have gotten dirty, or something has interfered with the connection between it and the printer. If that is the case, you could try the steps listed here: support.hp.com/document/c05568395

      If you have any other concerns, do not hesitate to contact us: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 4 out of 5 stars

    Good photo quality

    Posted
    Laramielil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We started out unable to set this printer up because it gave us the "Do not use set up cartridges" error. That leaves one helpless. HP support recommended that we just return the printer and get a replacement. Best Buy was quick to do so without any reservation. I appreciate that. The second one did set-up without a hitch. I am not a fan of having to use an app to get it connected to my computer because I do not have a smart phone. However, the manual configuration worked. Although we've only had it a few days, we are pleased with the print speed and quality so far.

    I would recommend this to a friend