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Customer Ratings & Reviews

HP - ENVY Photo 7155 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2122 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-13 of 13 Reviews mentioning:
instructions
  • Rating: 4 out of 5 stars

    Good printer, bad instructions

    Posted
    Terry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This 7100 series computer is a good one. However, the instructions are pitiful. Virtually no instructions in hard copy, online instructions are vague, the touch screen is very small and mis-touches are very easy to do. So far, I like the Instant Ink program.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer

    Posted
    Absolutshi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Was difficult to set up. No written instructions and the pictures don't match the pieces your supposed to take out, so you have to guess and hope you didn't break the device you just bought

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very difficult installation

    Posted
    Mark
    • My Best Buy® Member

    30years experience in computers and could not follow installation instructions as written, Had to fly by the seat of my pants and involve customer service! Directions need revision and a test by a non-experienced person!

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Mark,

      I'm so sorry that the instructions weren't more helpful! I can imagine the setup process was a bit tricky, but I am glad to hear that you received some help from our support team.

      With that said, I want to let you know that your feedback is very important to us, so I've made sure to pass this onto our product teams. Information like this is crucial to improving the overall customer experience.

      If there's anything we can help you with down the road, please don't hesitate to contact us for support again. We're always more than happy to help!

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 4 out of 5 stars

    Good printer - love WI FI access

    Posted
    Dave408
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Instructions that come with the printer are worthless. Good thing the printer is good.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great printer for the price

    Posted
    dano
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good printer for the price and well suited for the casual user for home occasional jobs. One take-a-way is that H.P. did not include very much instruction manual for non tech buyers. Needs more operating simplified instructions.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Good Printer

    Posted
    Nelle831
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The printer and quality overall are good. Have had a few issues with getting everything set-up properly, the instructions are limited and trying to search help and interwebs is frustrating. Mainly getting things set up to scan a document your computer desktop is not innate/intuitive to set up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good all around printer for home use and photo

    Posted
    Houseofdiehl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Specifically purchased this printer so I could print documents from my phone and iPad. Was a bit of a challenge to get it configured on my wireless network, mostly due to the documentation from HP. Overall pleased with the printer and it's operations with print and photo printing

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Small Sreen and set up not so good.

    Posted
    Fermenter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    User instructions lacking. Prints great and easy to operate. survey question about Would I recommend this to a Friend should have a Maybe answer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    HP Printer with many capabities

    Posted
    zipliner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The print quality of our All-in-One HP Envy 7155 are excellent. The setup instructions, however, are inadequate. The user is directed to download app to enable wireless use from a listed website. The response from that kink indicates the "app is not available; do you want to continue anyway?" Instructions just go in circles. Very disappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible set up & don't use for Photos

    Posted
    4Brads
    • My Best Buy® Member

    We bought this printer yesterday, the best buy salesman convinced us this was a great photo printer. We compared with old Canon printer and hands down, Canon is superior printer at the same price. I simple printer should take less than 5 minutes to set up. Well, we never were able to connect wireless, instructions did not align. Entering a "claim code" that never appeared in our print set up. I appears if your desktop is on ethernet, you can't have your printer on wireless...really? So this piece of garbage is going back. Stay away from HP Printers!!!

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm very sorry to hear that you've had some difficulties with accessing the claim code. I can imagine how inconvenient this has been, so I'd really like to help make this right. Let's see what I can recommend.

      First thing's first, this link should help with general claim code troubles: support.hp.com/us-en/document/c05279891

      For the issues with setting up the printer wirelessly, please don't hesitate to reach out to us for support. We're always here to help, so you can get in touch anytime via this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 4 out of 5 stars

    Nevermind negative reviews

    Posted
    Pullinurleg
    • My Best Buy® Member

    Great printer! The negative reviews of printer being noisy and shakes are bogus. Most if not all inkjet printers make a little noise and shake from the movement of the cartridges going back and forth. Bought this model to replace a 5700 series officejet. This model is a lot quiter and operates more smoothly. The setup directions are very vague in the manual but if you just go to the web site it becomes more clear and easier! The touch screen is a little bit of a pain as it says in one review I read saying you have to push harder than you should for it to register. When printing photos make sure you put the paper in the right way or it will come out discolored and blotchy! You have to manually pull out the paper catcher or it will fall on the floor! My 5700 series automatically kicked the catcher out when it started printing! Overall happy with this printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Stupidly easy to set up

    Posted
    Empi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I hear a lot of complaints about how hard HP printers are to set up. I honestly don't know what they're talking about. This printer was ridiculously easy. All I had to do was download the HP Smart app, and after setting up the printer according to the instructions, the app led me through the whole process, including helping me connect the printer to wifi and setting me up with HP's Instant Ink. The Smart app does everything for you, which is good, because the printer's touchscreen is horrible. HP brags about its size and the fact that it's a color screen, but really it's still too small to be useful, and on top of that it's not very responsive. Navigating menus takes multiple attempts at swiping and also going back because the touchscreen incorrectly thought I selected something. From there, I only had to download printer drivers for my computers and I was good to go. HP's instructions in that sense are not helpful, as the Smart app leads you to believe that no driver download is necessary. Lastly, I set up the printer with Alexa support. This is mostly a gimmick for now, but with a lot of potential. You can ask the printer to print certain types of paper, such as lined or graph paper, your Alexa lists, and coloring pages. The downside is that you can't specify a particular type of coloring page. If HP adds support for that, or for printing documents by name, it would be much more useful.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Relatively painless setup

    Posted
    Jules
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    Certain aspects of inkjet printers are consistent enough from product to product to facilitate a review - setup routine, print speed, form factor. In these respects this HP printer is better than many I've used over the years. I skipped the manual's setup procedure on the computer by not doing it through the HP software but rather through the printer's on-screen steps, which was very simple - the same as setting up any wireless device on my network. The printer detected the network right off, with the router in another room, even. The print speed seems the same as my older Canon MX inkjet, so no gain or loss there. The form factor is very much nicer than any I've used - it seems hefty, but is smaller than the Canon MX it is replacing. The internal design (ink bays and paper trays) seemed intuitive. I didn't have any trouble getting around in the paper trays, though they seem hidden at first. Installing the ink was straightforward. Two things that would really make this printer different is the life of the ink - it will take time and use to determine that - and functionality other than desktop use. Right away remote printing through email is functional, and I get a decent print of a photo on my Android phone using the HP app for that. With the app I also get printer monitoring capability. Since I use my phone more and more for device controls (streaming media devices and tv/audio control), this fits in well enough with my needs. So far, I like this printer (no frustration with it yet). but that is without the added layer of complications of proprietary printer software on my Windows computer. All my programs (Word, Photoshop, Acrobat, etc) print just fine natively and I don't need proprietary printer software gumming up the works and NAPS2 is a good, lightweight, open source scanning utility.

    I would recommend this to a friend