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HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2030 reviews

94%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 3 reviews

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  • Rating: 5 out of 5 stars

    Surpassed All Expectations

    Posted
    abl001
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    My impression of inkjet printers are that they are sloppy and slow. Not to be used for anything that really matters. Printing out a report for school? Sure. Photos or a resume? Never. I've been a loyal laserjet user for ten years. No more. The HP ENVY Photo 7855 has completely changed my mind. Not only was it super fast, but it was very detailed. First, right out of the box, this printer was more slim form than my current all-in-one which is quite bulky. The HP ENVY Photo 7855 is quite sleek and the build quality is quite impressive. I've found most printers to be pretty cheaply constructed but everything about this printer seems to be solid and of high quality. On to setup...My experience was less than satisfactory. I found it clunky whether trying to complete from the app or manually. Granted, I didn't follow the quick start steps, but I'm technically capable of setting up a printer without following a guide. I think this did contribute to some of the hangups, but missing one step shouldn't require unplugging the printer and starting over. All of that said, I did get it working after a short bit. Hopefully your experience (following the directions) will go more smoothly than mine. For functionality and features, I couldn't be more pleased. My previous all-in-one was wireless/networkable, but didn't have any phone/app connectivity. The scanning function could also be pretty tricky requiring a separate program installed from a CD. The HP ENVY Photo 7855 scans and prints easily with the touch of a finger directly from your phone or from the touch screen display on the printer itself. Copies and faxes can be easily accomplished directly from the printer. This can definitely save some stress when trying to get a document scanned and sent on a deadline. Most of your settings can be configured via the free app which also gives you ink levels so you know when it purchase replacements. All of the functions seem to operate much more quietly than my previous laserjet all-in-one. Finally, print quality is excellent. I printed a full page photo and the detail was as good if not than better my professional grade office color laserjet. IIt's more than adequate for anything that you'd be printing on regular copy paper (reports, charts, pictures, graphics, etc.) After purchasing some HP 4x6 photo paper, I decided to print a couple of pictures from a recent trip. The pictures could've been printed in a professional photo shop as far as I'm concerned! I've attached some pictures of the final product but I can tell you that I'm completely blown away and impressed. The two 4x6 photos were printed using the best quality setting while the full page was printed using the normal setting. In conclusion, I would absolutely recommend this all-in-one for anyone who wants a flexible and functional printer at home OR for your office. Inkjets aren't the most economically smart choice if you print a lot, but might be perfect for your home use or want to use this to print photos. I can't say how far the color ink will go. After printing just two 4x6 photos at the best quality and a full page photo at normal quality, the app is saying color ink is down to 80%. So, not sure exactly how long the cartridges will last. Also, these starter cartridges can sometimes have less capacity than the full replacements. Anyway, just something to consider. I imagine most of your printing will be black/white and require a lot less ink than full-page photos or ink heavy 4x6 photos. I'd highly recommend this printer to anyone at home or even for an office as long as you aren't printing a ton. Then you might want to consider a laserjet for economical reasons. Just keep in mind that laser toner isn't cheap--especially color toner! Pros: -Print quality (color and black) -Photo prints are amazing -Price -Build quality -Speed -Functionality (great app) Cons: -Ink use -Setup (follow the guide, don't go rogue like me)

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice pictures, but a few issues

    Posted
    SgtRock
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    I have been a big fan of hp printers so was happy to get the chance to review the 7855 All-in-one printer. As usual the print quality is great, but there are so many quirks and other issues with this printer that it's more difficult to use than it should be. Unpacking the printer was fine. It's packed well, and the quick set up instructions are clear. The size and weight are good for an all-in-one (it's half the size of my officejet pro, so that's nice). You'll see the first of MANY ads for HP's ink service in the literature. Get used to it, as it's everywhere. Set up started out simple, but you HAVE to download an app to complete it (if there's a way to do it without an app I couldn't find it). I downloaded the app and it was simple enough. It walks you through step-by-step to set it up and get connected. One fantastic innovation is the screen where it asks you to enter your router password IT ADDS A NUMBER LINE to the top of the letter line (my pixel usually makes me switch between screens)!!! This is maybe the most helpful thing any set up app has ever done. Small innovations like that are great, I just wish there'd been more. I had to go back and forth between my app and the touchscreen, but it's very easy for one to get ahead of the other so you'll likely find yourself clicking quickly through screens to get caught up. Don't click too quickly though, since you'll be asked again to sign up for HP's ink service. The opt out is very small, but it's there. It may be a good deal, but frankly I was so inundated with advertisements that it turned me off to the whole idea. Don't ask me if I'm sure once I've managed to see the very small opt out button. If you made me do that much work to find it then yes, I'm sure. Another annoyance is yet another redesigned ink cartridge. I get that printers have different designs, but a real innovation would be managing to make your ink cross compatible between models. Of course you'll be reminded you can always subscribe to the ink service! The new cartridges aren't any easier or more difficult to load than old ones, though the location is a bit odd. The other aspect of set up is loading the paper, and unfortunately that's a bit of a hassle too. The paper tray itself is nice, in that it holds both picture and printer paper in two separate compartments, one on top of the other. This would have been a fine design, except you have to remove the feed tray to really get to them. A minor annoyance, but these things add up. As far as printing goes the app gets some real points here. You can print directly from your phone, AND from facebook! It's very easy, though the editing options are limited. The pictures printed very well, though for some reason the "automatic paper size" detection detected 5 x 7 paper when it was 4 x 6. I checked the paper tray and everything was loaded tight. I had to remove the tray and paper, then load the paper again. The next time I tried the app it was the right size. Not sure if that's on the printer or the app, but again, another minor annoyance. I also tried to change the "layout" option on several pictures, but it printed them the same way no matter what I chose. The quality of the pictures was terrific, but it wasn't really responsive to what I was choosing on the app. The touchscreen on the printer itself is extremely responsive. You can scan, copy, or print pictures from a memory card or thumb drive. This worked very well and didn't have the same problems printing from the phone did. The most annoying thing by far is that the printer just seems to "lose" it's connection from time-to-time. I printed three pictures from the app, then the app said "no printer found". I had to unplug and plug it in again, as the touch screen was also unresponsive. That's happened twice so far. I don't know if it's a software issue or what, but it's extremely annoying when it happens. You'll know right away on your phone since it won't detect your printer, but it's harder to tell trying to print from a network device. I suspect it's an early software issue and that a patch will be forthcoming for it, but it's annoying. These are all minor things but they're enough to really affect my review score. When it works it prints beautiful, detailed, vibrant pictures, so hopefully a fix for the biggest issue (printer randomly dropping off the network) will be coming.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The Good, the bad, and the ugly

    Posted
    KansasMeddlingMom
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    Where to start? I know when this product request was issued by Best Buy there was a mention that HP wanted to get reviews on their newest Envy Photo Smart printer in quickly. After I put in my request, I went onto HP's website to see what they were saying about it-no information at all. At the time I did not realize how that could work against myself. At any rate, as usual, the printer was well packed within its box and arrived in tact with no evidence of damage. However, other than the printer and its power cord, there was very little else in that box and I mean little-no installation CD and no User manual with substantial explanations; just an abbreviated pamphlet. I planned to install this to computers and netbooks, as well as use for on the go printing from either a tablet or phone. So, I went onto the HP website and still there was no information loaded on my machine-I put in the model, nothing, I put in the serial number, nothing, I put in the product code, nothing, nothing, nothing. Well, by this time I was super frustrated. I Googled HP customer service numbers on the web and came up with a bunch of them. Well, I called one number and was sent to some offshore person, a woman who was heavily accented and was quite combative. I expressed that I had been hunting for a download to install the driver and she said that I would have to pay for it, to which I exclaimed horror since this was a brand new product. I then asked to speak to a technical person in the US and she gave me the number 800-474-6836. I called the 800 number and got a very nice tech man in the Philippines and he told me that all HP tech help was offshore. He told me that there currently was neither a CD nor website downloads to load the driver so he used Windows to add the printer. He said that even they did not have much information on the new Envy 7855 printer at this time. I explained to him about my experience with the woman I mentioned above and while he did not know for sure, he apologized for my experience and did say that HP does use some third party, non-HP employees and maybe that is who I dealt with; he agreed there should not be a charge for a driver on a new product. He also gave me the toll free number 855-785-2777 because I mentioned that I had an android tablet and telephone that I might need help with. By the way, those toll free numbers should provide free help for the first 12 months of ownership. So, needless to say that I had a very frustrating experience getting this printer installed on my home computer. Did HP not think that customers would want to install them like I did? Otherwise, the printer is easy to set up and includes limited use ink cartridges that are quite small-one black and one tricolor. I did print and all went okay. I like that this printer has a 35 page ADF and behind a small door on the lower left side while facing it there is an enclosed compartment for either a jump drive or SD card for printing that allows you to bypass the computer altogether to print pictures. The screen is easy to read and with finger touch allows copying, scanning, faxing, photo printing, and numerous apps. In fact, the photo app allows you to crop and do many editing functions right on the screen without any computer software. The apps, through the Wi-Fi connection, allow the printer to access the HP connect server, and other software applications such as Dropbox, Stamps.Com, etc. I believe other apps might be loadable through the HP Connect website. As of the time of this review, I did not have time yet to test using my tablet or phone for printing. However, I did go to the Google Play Store and download the HP printer pug-in for my tablet that from what I read, is the interface for printing from that tablet.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Tries But Falls Short

    Posted
    Crasher
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    The HP Envy seems to be all talk without being able to back it up. First off lets talk about the basics. Right out of the box you are going to receive the printer, phone line, a few pieces of glossy photo paper and a power line. Note that there is no usb cable provided for a direct line to your PC. The HP Envy likes to focus around the ability to be wireless, so hopefully your PC is built in wireless ready, if not no big deal just use your old USB cable from your old printer and go through all the necessary set ups. Speaking of set ups the calibration that is done for the ink is quick and fast. HP also provides you with an app for you android or apple phone that will allow you to print directly off your phone. This part is actually done pretty well, set up is easy through your phone and once completed there is a list of options available at your fingertips. Through the app you can print up photos from your phone or Facebook directly. You can also scan documents and send them via email or fax from your phone to your printer. You can also order ink through the app or even set yourself up for a monthly service plan where you will be delivered cartridges monthly for a small fee. Setting up the printer through my phone was fast and took about 2 mins, setting it up wireless to my main PC was a different story however. The PC and printer would not recognize each other even though the printer was already set up and connected to the same WiFi as my desktop. I ended up having to actually find the printers ISP address and manually enter it to my desktop to get them to link up. Once this was established there was a bunch of software updates that needed to be done in order for my desktop to use this printer as its primary output source. What i don't understand is why it took 2 minutes for my phone to link up and it took my PC about 15 minutes. Anyways lets talk about the real reason for buying this printer, and that is its ability to print documents and so called high quality photos. Now this printer can scan and fax just like any other printer with no issues so far, however its printing capabilities is a different story. I printed several photos that i had taken with my kids and each and every time the photo printed out it was always cropped too short and the bottom of the photo was always blurry almost as if the ink had smeared. I tried re-calibrating the printer, different size photo paper and even different photos itself. I tried messing with the settings and no matter what i did the photos were always cut short and smeared at the bottom. On top of that the quality of the photo was mediocre at best. My old printer printed out photos that looked better then these ones. I have to say for this printer being a new series in the Envy line up i really expected good quality photos and to my dismay i was very disappointed. Now as far as documents go, ya it prints them just fine. But i would hope so cause if it couldn't even print up documents properly then this product would be pointless. Also one other thing i forgot to mention is that the printer has glitches. There were several times in just one day where i could not print because the screen on the printer kept glitching out. It was all blurred and kept flashing on and off. I had to reset this printer several times just to get it to work. Here's the bottom line, if your looking for a basic printer that can print documents, fax and scan then sure this will do fine assuming the glitches don't hold you back. But if your looking to truly utilize the photo side of the printer then i would suggest looking else where until HP can fix this issue through future updates. Pros: -easy to use app with a quick set up -wireless Cons: -Glitches -Average quality photo printing -Inconsistent photo printing with bottom edges blurring and not cropping properly -no USB cable or software disk provided

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Double Sided prints, Scan to the app, Instant Ink

    Posted
    dronedad
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    This printer has it all for a home unit! I have gone through quite a few printers in the past as it seems these days that ink is the same price as the printer itself... but HP appears to be trying to change that. Setup: This thing is a slides out of the box all ready to go, after removing tape from a few places, including inside the paper tray, and loading it. Ink goes in easy and is quite self explanatory. Hp's new app based setup worked wonderfully, and I was able to get the printer connected to my wifi with zero issues from the touch screen. I appreciated that the app based setup gave me multiple options from my computer as to installing the full feature driver or the basic feature driver, as well as installing an OCR suite for recognizing text in scans. Gettin the app setup and running was easy once the printer was connected and it found my printer right away. Print Quality: the print quality coming out of this machine rivals what I've got for color laser at work, and the photo quality was spot on. All my test prints blew me away with color. Ink: The idea of HPs Instant Ink is intriguing to me. Consider it something like Subscribe and Save but for printer ink. You get a deal on your ink if you set up an account and let the printer order it for you You choose the duty cycle (how many pages you print a month on average) and when you reach 2x your duty cycle left in the ink cartridge, it will order more. Now for those of use that print one coupon a month and then ALL of your christmas cards in November.. this might not be the best option, but for someone who prints more regularly than this, it's a godsend. Part of this could be stemming from HPs lawsuit attempting to block third parties from filling cartridges, but if the competition results in cheaper ink, I'm all for it. Controls:At the printer itself, there is only one physical power button and the rest is controlled by a small color touch screen. Even though this thing is tiny, it manages to get the job done. It takes a second to get used to it's lag and using the keyboard with the keys that expand, but overall it does a good job of connecting you to the printer/scan/fax controls. App: The app on the iphone blew me away. You can fully control printing and scanning from your phone/tablet and it will interact with your device, like scanning to the app, where you could scribble your signature on a document in and email it, all using your phone. This is revolutionary in getting paper scans or prints to work with your phone, rather than requiring a computer as an intermediary. Features: I'm boggled that these devices still include fax, but it's there. I guess the government does still deal in some fax only situations. The scanner includes an automatic document feeder that holds up to 50 sheets. One thing I lamented was that it doesn't appear to be able to scan double sided even though it can PRINT double sided. Front usb ports and card readers for camera cards as well as the fairly easy to use touch screen give you lots of options. Overall: This printer has a good combination of app control, on board controls and features. It is replacing my main unit at home, and i am going to give the HP Instant Ink a try.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Impressive Home Printer

    Posted
    Cupra
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    I've had mixed results with home printers in the past. My most recent printer was the HP Deskjet 3632 printer. It was sometimes quite selective about how and what it would print. I recently upgraded to the HP ENVY Photo 7855. This is a nice and robust machine, right out of the box. It is sleek and black, and not white and blue like my last printer! It has a nice color touchscreen display on the front that is intuitive, responsive and informative. Very useful indeed for navigating the options on the printer. Print, copy, scan and fax, all wirelessly! The printer was incredibly easy to set up. Remove the packaging tape, the cardboard inside, clip in the SUPPLIED printer cartridges and then turn it on. Load some paper and you are ready to go. I launched the 'HP Smart' app on my iPhone and did all the set up of the printer from there. Bluetooth connectivity is great, meaning, yes, I can print directly from my phone. That, in this day and age is a great addition to a home printer. I know it's not a new thing, but to have it on this new printer was great compared to my old one! And that is what I did first. Loaded up some 8.5"x11" paper and sent a photo of my Camaro to print. And bam, it printed it so quickly, so silently and within about 30 seconds, it was all done. The print? Well, I presume I have to adjust a couple of settings in the phone, as there were areas where there was banding in the black colors (see attached picture of the two prints I made). Every 1/2" or so, there were banding marks in the picture. I am sure if I delve into the settings, I should be able to eliminate them, more than likely it was on an 'economy' setting, to use as little ink as possible. Second print I made was of the same picture of my Camaro, but on the included 4"x6" photo quality paper. Again, directly from my iPhone, I printed the image. I adjusted some settings on the fly in my phone to make sure it printed on the right size of paper, with great quality and the result was incredibly pleasing! I was surprised at the detail and quality of the print! It looks fantastic! If I had one complaint, it would be that the blacks look quite flat, compared to the vibrancy of the color areas. The color areas have great color depth and gloss to them, whereas the black areas look matte and flat compared to the rest of the print. It isn't detrimental overall to the print, but as a Graphic Designer, I know what I'm looking for in a printed image, which is why I was able to notice the flat areas. Overall, this is a nice, uncomplicated, robust machine, that I would recommend to my friends. Very nice addition to my home office!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It prints via USB. Wifi issues though

    Posted
    Nate34
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    If you're like me setting up a new printer isnt exactly fun and/ or easy. Well unfortunately this printer was no exception to that. It was hard and very frustrating. I started the setup using the quick start guide unpacking the printer, connecting the power cord, and the USB cable (which was not included, but thankfully I had one from my other printer). The quick guide tells you to download the HP smart app for the set up which I did. Once powered on it automatically started the setup process with a message on my PC telling me it was setting up. This was the only part that went easily. After this I started the setup on the app. It tells you to make sure the printer is on and on the correct network which makes no sense because the setup for the Wifi had not even come up yet. So I moved back over to the printer and selected language, location, etc. Then back into the app to try to get the process started. The app found the printer, but would not connect to it. I tried several times making sure all the passwords were the same, etc. I just kept getting errors in the app so I decided to just connect to my PC via USB rather than wirelessly. The printer continued its set up printing a calibration page, installing drivers, and the HP app. This completely the initial set up. But of course I still wanted to be able to print wirelessly from my phone and laptop so I went back into the printers Wifi settings to connect manually to my network. Thankfully I was able to connect to the network after it found it in the “search for network” setup. But this was the only time it connected. Ill explain in a bit. So I decided on my phone to try the HP service plug in app to be able to print from my phone since the HP smart app wasnt connecting. I had turned the printer off and back on and from then on it would not connect to any network. I assumed since I had already successfully connected to my Wifi network previously it would just reconnect to that network. Well it didnt. I went into the printers settings and it said it was not connected. So I tried to reconnect. No matter what I tried after that it would not get passed the “searching for Wireless networks”. It would just get stuck at that setting no matter how long I waited. I tried a reboot, unplugging it, and even a full factory reset and no matter what it would not find any available networks despite there being at least 10. All my other devices have no issue finding and connecting, but just to make sure I even rebooted my router. So at this point I have no idea what to try as far as the network and wireless printing goes. I tried the help page it lists on the guide but the page doesnt exist since the printer is too new at the time of this review. And I was not able to even get chat help to attempt to fix this because there isnt a valid support page for this item yet. I tried to find other ways to get help via chat, but the page to get there makes you verify the model and serial number, and again since this printer is so new it said the info was invalid. So at this point needless to say I was very frustrated. Thankfully the printer prints great via USB though. I was amazed at how fast it printed both color and black and white pages. So its great for that. Maybe the one I have is defective. Not sure, but as of now its just a basic printer when connected via USB.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    High quality photo printer

    Posted
    Phjilek36
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    I got the HP ENVY Photo 7855 All-in-One Printer, and right out of the box, it comes with about (4) 4x6 photo papers and a black ink cartridge and a color ink cartridge. Eager to test out the true quality, I downloaded some very high definition jungle scene to show vibrant colors and sharp details. Oh it picked it up nicely, and didn't take as long as I thought it would. The 8 1/2 x 11 paper tray doesn't hold many pages, but if this is ONLY for photos, then I don't need to store many in there. It has many cool features, like print from SD card (which was very full and it wouldn't even pull up the photos from my DSLR camera. That's not very good. I was waiting and waiting and it never loaded. I tried to set up my email and have it scan and send to it, but I kept getting an error message "Server error: The printer could not connect to the web services. The server might be busy or temporarily unavailable. Please try again later." My wifi was connected quickly, and was actually easy to set up. It connected to my phone via Bluetooth and it pulled the wifi connection settings that way. Pretty slick, actually. I am able to print from my phone, and grab image from Facebook. Very convenient. There is an HP app (HP Smart) on Google Play. That connects to the printer via WiFi or Bluetooth. I can also print to this printer from outside my house. Not sure how often I would, but I could print a photo and have it ready when I come home. There are some apps like access to my Google Drive, within the printer, that you can use too. Unfortunately I couldn't connect to any. The scanner was really good. I put in a store printed photo, and did a scan of it, and it turned out very nicely. In the glare of the photo, I could see different levels of black/grey in the inkjet printed photo vs the store printed photo, but I have never seen a photo inkjet printer not do that. Overall, I was impressed. My specific printer has connection issues, but after trying it again several days later, still the same result. I'll have to exchange it for a different one, as I'm excited to use the apps and email myself scanned files.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ideal Printer / Scanner / Copier / Fax for Home +

    Posted
    gadgetguy11
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    The HP ENVY Photo 7855 All-in-One Printer is the new Top-Of-The Line home office / small office printing / scanning / faxing solution provider. I have owned numerous HP printers, as well as several All-in-One machines from various manufacturers. I find HP offers the lowest cost ink (HP quotes less than 5 cents / printed page) & the most reliable hardware. LIKES: 1- Perfect Size & Weight: At approximately 18" X 16" X 8", it does not have a huge footprint for a home office, and is heavy enough (about 17#) not to move around or tilt when you raise the flatbed scanner. 2- HP proven reliability (HP printers are consistently at the top or near the top in reliability surveys). 3- USB jack on the front panel is super convenient for loading documents or photos to print, without having to reach around the back of the machine. 4- Amazing quality black & white printing; very good quality color photos. 5- Wireless Printing: 2.4 Ghz WiFi connects effortlessly to both Mac (I use Mac Sierra 10.12.6 OS) & Windows. I did not encounter any connection issues printing from several devices located on 3 separate floors by WiFi. 6- Beautiful Color Touchscreen on the front panel makes selecting & adjusting photos foolproof before printing. 7- SD Card Slot accepts the media from your digital camera & makes printing photos directly from camera a breeze. 8- "HP Smart" App (free) offers the easiest way to share photos to social media, print directly from your phone or tablet, as well as select the function you want. It is unquestionably the very best printing app available today! It is rated 5 / 5 stars in the Apple App Store with 31,248 reviews! 9- This is the latest "Instant Ink" printer. I have not tried this subscription service yet, but it is very interesting! I particularly like the larger cartridge size & the low monthly charge. No more worries about which color is running low in the ink cartridge, either. All colors are replaced monthly with new black & color cartridges. The printer alerts HP to send you the ink automatically. 10- Large 125 sheet source paper tray + 15 sheet photo tray + 25 sheet Automatic Document Feeder. The Document Feeder does not jamb on bent paper - it really works. 11- I "fired" my home phone, so I no longer Fax. Therefore I could not try this feature. The manual describes how the built-in Fax operates at 9.6 Kbps, 14.4 Kbps and 33.6 Kbps speeds & can color fax to and from color fax machines. 12- Apple AirPrint & HP ePrint are built-in. This enables direct printing from most phones & tablets. DISLIKES: None so far. SUMMARY: The HP ENVY Photo 7855 prints high quality photos, scans in amazing detail, and is a huge time saver because it is so easy and fast to use, especially with the "HP Smart" App. It is a tool that can boost home office productivity & it earns my HIGHEST RECOMMENDATION!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    A printer that comes with a payment plan

    Posted
    ferrari
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    I'll begin by saying that after spending a couple of days with this printer, I had no problem with it hardware wise at all. The setup went well, connected to my wifi, set up the downloadable smartphone app, hooked it up with various devices in the house. One of the first things i tried was the scan function, since I've had problems with that in prior HP printers. No issues here. Using photo paper, sent images from the smartphone to the printer, very good quality. So what's the problem? The issue is, I hadn't gotten through the first day when I got a message "10 days ink left." How's it know that? Well, it counts pages. I guess the best way to describe it is that this is a locked printer. It forces you to buy in to the HP Ink Now program. You sign into the program, and it automatically sends you ink when they think you need it. There are two cartridges in the printer - a black and a muliticolor. They also offer various options - either send you the pertinent cartridge as it depletes, or monthly options for $5, $10, etc. depending on the amount of pages you normally use. I have a problem with this. I have a big problem with this. Does it remind you of something? Maybe buying phone minutes? Gigs of data? I searched Google and I don't see cartridges for this printer anywhere. You're forced into this online arrangement with HP. We all know ink is expensive - i've seen people do the math, and it comes to thousands of dollars per quart. More expensive than any other liquid you can buy except for maybe some exotic pharmaceuticals. I like to bargain shop - printer ink doesn't go on sale often, but there are deals. Sometimes 10 or 20% off, if you're lucky, maybe a buy one get one deal. But with the arrangement that comes with this printer, you're locked into sole source. And i don't like sole source - anything. Now some may see this as convenient - it takes care of itself, no trips to the store, etc. I see your point, but I just don't look at it that way. Lastly, this printer comes in at $199 list price. Printers are normally discounted since once you buy it, they know you have to buy their ink. But since this printer comes with what is essentially a mortgage, they should actually be giving it away for free!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Shocked and disappointed

    Posted
    RocPicCom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted a photo printer that would make large prints. Looking around at the many choices at Best Buy, I settled on the HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer . I loaded up on HP glossy HP photo papers, and HP plain paper, and a double order of ink cartridges. I'd say I'm a very qualified digital geek / nerd going back to the days of teletype as a USN cryptologic tech, so I know my way around digital. Connecting to WiFi was easy, and I initially loaded the printer with plain paper, and let it do its test sheet. Then I added 4 x 6 HP glossy photo paper. From the beginning, and through the end, no matter what software adjustments I made, the printer status window would insist that the printer was loaded with 5 x 7 photo paper. This led to my photos have people with the tops of their heads cut off. I switched to the large HP photo paper, and after 4 large prints, I was surprised to find that I was now out of ink. Fortunately I did buy two batches of ink, but, I had signed up for the Instant Ink program, and the printer was upset that I wasn't using cartridges from the HP Instant Ink program. It is what it is, I went on with my printing. After about a dozen large photo prints, at best quality, I was out of ink again. After putting in more new ink, I wanted to switch back to 4 x 6 mode. Well it printed 4 x 6, but it was printing it on the 8 1/2 by 11 plain white paper, and after more than a dozen tries to get it to print on my 4 x 6 photo paper that it was till calling 5 x 7 - I'm done. I'm bringing it back to Best Buy. I will add that the user interface with multiple ways to set the printer settings, and NONE of them yielding the desired results, unbelievable from such a quality name. Also I did the software updates and ran the trouble shooting software. Nothing at the consumer level should be this complicated.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm very sorry to hear that you had such difficulty printing with your desired media size. Before returning the printer, I'd recommend reaching out to us at Support.HP.com as one of our experts would be happy to assist you to try and resolve this.

      However, we appreciate your review. Your feedback has been passed onto the product team and will help us to keep improving our products.

      Kieran
      HP Care HP

  • Rating: 4 out of 5 stars

    very easy setup, nice features

    Posted
    Alex
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    First off, right off the bat, I have to say that this is by far the easiest printer setup process I've ever done!. Whats in the box: not much. The printer, some small in cartridges, and some setup guides. Features: Quite a few. Wifi, bluetooth, USB ports, ADF feeder, flatbed scanner, separate photo paper tray, fax (who faxes these days?) Setup: like I said, VERY easy! I've set up many a printers in my days, and this one is a cakewalk. You plug it in, put the ink in, goto 123.hp.com and type in what kind of printer you have....and via magic (or low power bluetooth.....) it does everything else. No clumsy wifi setup on the printer itself, no searching and digging for software....it just does it for you. I have both mac and PC at my house, and it worked flawlessly on all of them to get it set up and running. There is also an Android and iOS app that allows you to to printer settings and print photos as well. Use: I noticed that when printing a picture from my iPhone via AirPrint, the crop was WAY off. Once I printed from the HP app on my phone, it worked just fine. The scanner works very quickly, with nice results. The printer is plenty fast, and doesn't do many "noise of my people" noises when you would like to print....it just prints. Cons: It comes with small in cartridges, which forces you to get new ones fairly quickly. This printer does have the new instant ink features, and I am signed up, but haven't received new cartridges yet. I'm not sure about the value of instant ink...but it seems ok (basically $3.99 a month for the cheapest one, and you get new ink when the printer says you need more ink. You can print unto 50 sheets per month with this package). Of note: it was making a very loud grinding noise when I first started using it. I opened and closed every compartment I could think of, and the noise went away. The printer only has a tricolor ink, and a black ink. So once the tricolor runs out of a single color, you have to get an entire new cartridge. Photo print quality is not bad. Not the best, but not the worst either.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The same HP experience - the 'could be' effect

    Posted
    TheTruQ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    The ENVY Photo 7855 is an absolutely beautifully designed printer, and this has become a staple with HP. It has all the features you expect from an all-in-one, even the dated, but dutiful fax machine. Well, I pull it out of the box, remove all the tape and restraints, then power it up for setup. The instructions are very straightforward and simple to follow, and I love that HP offers software and setup via any device - hello, everyone doesn't want to setup everything using their phone. Here is where the problems begin for me with HP printers. The setup process was not without hiccups, halts, and confusion. The printer didn't move through the process as seamlessly as expected - I waited until I thought it was finished, but was it. These problems also translate to issues with the printer when in operation. I had the printer go crazy at one point. It was sitting idle, and all of a sudden began flashing every light on the front panel and displaying an erroneous list of error boxes. SMH! This has been my problem with every HP printer I have owned - software issues. Whether it has been wifi inconsistencies, networking issues, print driver issues, etc., I have had a history of software issues using their printers. As far as printing performance, it is second to none in its class. I mean, it really does an excellent job at both printing quickly and producing great looking documents, as well as gorgeous photos. I love the way feeder tray holds both primary paper and photo paper - very convenient. I also admire the flexibility offering printing from devices seamlessly. All in all, this is a printer that could be recommended on print quality alone, but the importance of software consistency in today's world cannot be ignored. It's basically a 5 star printer with 1 star software. The software design is there, but it's too buggy and inconsistent.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Quite a disappointment

    Posted
    BBShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Although my overall impression of this over-hyped printer is lukewarm at best, it does have its benefits that are briefly listed below: -Very easy set up, 10 minutes max. -Control and panel display are very useful and easy to maneuver. -Apps are superfluous but fun, especially if you have little ones you need to entertain. -Prints very quickly. -USB and SIM ports are tucked away but accessible, and are covered with a small flap to keep away dust and other particles. The cons are the reasons I’m returning it today, after 2 weeks of use: -my main issue is print quality. I like to use purchased items for a couple of weeks before I decide if they’re keepers. This isn’t. The docs I’ve printed are DULL-at first I thought the paper may have been a factor, but I specifically bought HP printer paper that the salesperson highly recommended for quality document printing, but it didn’t matter. I’ve printed about 20 pages because I also thought the ink needed time to adjust. Still, the letters were dull in both, black and color. -The quality of photos were horrendous. I’ve never had a printer that printed such cheap looking pictures. I printed two 8x10 photos of shots in Ireland. The clouds ended up gray, literally, the mountains looked muddy, the water, almost black. It should have been a dark blue, as shown in the picture I actually took and on my monitor where I printed it from. In addition, there were faint but visible quadratic lines all over the page. This too was printed on HP photo paper, so I’m not sure if that came from the printer or paper. -scans are also light colored once transferred to computer. My other printers didn’t scan so faintly. I could barely see the text. Other reasons for disliking the piece weren’t a big deal, but annoying. Had the machine printed well, I could have handled its quirks: -It’s just loud. -It’s bulky and looks outdated. -Too many adjustments for paper trays. -The structure just feels cheap. The material on son’s toys are far more solid. Again, the quality on regular and paper prints was beyond sub-par. I’ll try a different HP model after returning this one, but if I get the same result I’m going with a different brand. Initially, I was so excited to buy this expensive (for me) thing, so my disappointment is a total. bummer.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      Thank you so much for taking the time to share your feedback. I'm so sorry that you've had a less than optimal experience with the print quality of this printer. We hold ourselves to a high standard of quality with our printers, so this is very disappointing to hear about.

      While it is unfortunate to hear that you're returning the printer, I do hope that you enjoy the next printer model that you decide to go with. In the meantime, please remember that we're always here for any questions or concerns you might have. You can reach out anytime via this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 5 out of 5 stars

    We love this HP Envy 7855 injet all in one

    Posted
    cooldude
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've used HP products for printing and scanning since around 1986. So I have a lot of experience with HP products. My first scanner was a B&W HP scanner which cost me $1500 back then. That was when scanners first appeared for people to buy (a little history). This HP Envy 7855 all in one printer is a winner in all aspects. We like to print 4 by 6 photos of our grandchildren, which this printer does perfectly. It scans documents perfectly (whether B&W or color), and copies them perfectly as well. Now, I'll get to the most significant point I can make for inkjet printing. Our old HP 7520 ink cost us a lot and had issues utilizing all the ink in various cartridges. So for me any new inkjet printer had to be less expensive to operate. This HP 7855 inkjet wins that battle hands down. We signed up for the automatic ink replacement from HP and already received our first set of 2 cartridges (1 black, 1 tri-color). And they arrived slightly before the tri-color needed to be replaced first. I'm impressed! We signed up for 100 pages a month with ink mailed to us automatically (which HP monitors online). It cost us $5 a month. Translated to 4 by 6 color photo printing that makes each print cost 5 cents for the ink alone. AND, this HP printer, like those in the past, will print to any brand of photo paper (unlike another printer that shall go nameless). I'm thankfully amazed at the $$ we'll save on ink alone. HP has hit a home run with this printer and with the special ink replacement program. They do require you to mail back old empty cartridges. They included a postage free plastic envelope that you mail back the empties when the envelope is full. Life is good and my frustration with costly inkjet printing is FINALLY history. Thank-you HP!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Stylish Printer and Many Options

    Posted
    Mark
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    First i want to say this printer is stylish and modern looking all the way to the packaging, this printer doesn't look like your average all in one home printer. It's touch screen, has options for usb and sd card, and you can literally connect by wifi (direct). It's an ink cartridge printer (although they look smaller then average color cartridges). It's also a fax, scanner, and of course a printer. I have a mid 2010s Imac computer. I tried to install the HP application from HP website (123.hp.com) and for some reason it would not pick up the printer. I was stuck in the process of the printer syncing with the router so it can connect to my computer. At first the app did notice the printer, but after a while it never synced up. I tried installing and uninstalling the HP app several times and it did not work. I later installed the same HP app to my phone (Galaxy S7) and it sync right away, weird. It's a kind of drag that the printer did not come with cd-rom installation, you have to download the app so the printer can sync up. The app itself has a lot of options, "scan to email, print FB photos,and more personalized options." Nice app for the phone, just wished it would've worked on my Imac since the printer will be mostly used with the computer for my schooling and reports. I manage to connect my imac with the printer using the "wifi direct" option in the printer, but it's a major inconvenience because in order for me to connect to the printer i have to disconnect from my home wifi and connect to the printers wifi. I had to look up the printers wifi password on the printer itself, so ultimately i have switch wifi networks(home to printers) every time i want to print. I did not like that. As for the touch screen option, it's a nice touch (pun intended) but the screen itself is kind of small for all the touch screen options it has, when i try to scroll down it kind of lags. I'll have to get used to it. I scanned and printed a couple of family pictures and the colors and details are great. It's really a nice all in one printer. The printer itself comes with a starter park of glossy paper so you can start printing pictures out of the box right away. It is really a modern looking printer, just need to make the screen a little bigger or have some other buttons to navigate besides the power button. I would recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A fantastic upgrade from my first Envy.

    Posted
    Alan
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    The HP ENVY Photo 7855 serves it's purpose as a general, everyday printer for most home/personal tasks. I previously owned an ENVY 4504 that I purchased on Black Friday a few years ago, since all I needed was really basic printing for school. The thing that surprised me the most about this new model is that it prints both B/W and color pages a lot faster than my old Envy did. It also holds a lot more paper so I don't need to be loading the tray as often, and in terms of build quality it seems a lot sturdier and more "well made" than my older one. I can definitely say that HP has been spending a lot of their resources on improving their printers over the last several years. Taking the printer out of the box and setting it up wasn't as much of a breeze, particularly because I have HP Instant Ink and had everything set up on my old Envy, so I had to spend a bit more time moving everything over and at one point contacting HP Connected support to get my subscription moved over to my new printer. After jumping through that brief hurdle, everything else was smooth sailing. I am impressed with the print quality of the ENVY Photo 7855 for it being an inkjet printer. I recently purchased higher quality 32 lb copy paper that's generally meant for laser printers, but was really shocked to see just how amazing my B/W documents came out of this printer, and these were with default print quality settings in Windows! Printing color documents with text also looked fascinating, but of course with any photo printing on non-photo paper, the images looked "okay" although not as high-quality as they would be on actual photo paper. I wish HP included a trial set of photo paper to use but they did not include any. Overall, the HP ENVY Photo 4855 meets all of my general everyday printing needs and I'm sure it will for you too. If you fairly do a lot of printing, I recommend signing up for HP's Instant Ink service which saves me trips to the store and doesn't cost me as much money. For business and enterprise users, I'd recommend looking for a laser printer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't print PDF files

    Posted
    Wrangler
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this printer a month ago to replace my very old HP Photosmart. It's very easy to set up, is quiet when printing, and the print quality on documents is great. (I've not used it to print photos yet.) Most of my printing is emails, recipes I find online, and documents generated through Etsy (I have a home-based business on Etsy). Each of those items prints immediately. When it comes to PDF documents, this printer is beyond frustrating. I either get partial pages, no pages, or multiples copies of the same pages. In one night one 20-some page document yielded over 70 pages - some pages printed once, some three or four times, and no page was complete! (This was the first PDF document I tried to print - I clicked "print" thinking it would print normally. Wrong!) Then I'll continually get messages that the printer is in error mode (upwards of 20 notifications, one or two a minute.) If I go into settings, it tells me the photo paper tray is empty (I'm not printing photos) or the printer is offline (when it isn't). I have tried everything I can think of, including going into advanced settings to print as an image, and it still only prints a partial page if it prints at all. I did not purchase Geek Squad coverage as it never occurred to me a printer would print everything but PDF files. I've searched online to try to find a solution, but nothing has worked. I'm not sure what I'm going to do, since printing PDFs is a huge part of my business. Right now I want to dropkick this printer into tomorrow.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi,

      I am very sorry that you've been having problems printing PDF files, even though the printer seems to print very well otherwise.

      There is probably a compatibility problem between the Adobe Reader program (that controls the PDF files) and your printer software. There are some detailed steps about how to fix that online: support.hp.com/document/c01879546

      That should fix it, but if there is still a problem, you could try downloading the full-featured software for your printer. That can be found (and a nice diagnostic tool too BTW) at:
      support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073160

      If there is anything else that we can help with, contact information is here: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Rating: 5 out of 5 stars

    Great replacement for my HP Pro 6700

    Posted
    Russ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just bought a HP ENVY 7855 photo printer to replace my HP 6700 pro which finally stopped printing. I had been babying it for the last year or so. Anyway the new printer works great. I was able to hook it up wirelessly not only to my desktop computer, but my wife's desktop and my laptop. I also will set up my phone as well in a day or two. It has a double photo drawer, one for regular paper and another for photo paper. There is an option for USB and ethernet connections if desired, as well as a USB port on the front for direct connection from whatever device you might need. I found it easier and more effective to go to Hp support and enter the printer model and download the software from there rather than the 123.hp.com app which the instructions recommends. You get a complete install with a number of adds on by going to the support website. All in all it is a great printer with lots of options for home use. I was able to buy it at Best Buy at a good discount, which is why I splurged for this model. I no longer need a professional model as I am retired and don't have to work from home or do monthly notices for my lodge as in the past. I still keep meticulous personnel, rental property and investment records, using Quicken and other software and rely on the scanning and printing functions heavily to keep everything up to snuff. I highly recommend this printer to anyone who needs a printer with more options than the basic home models but does't want or need to pay the extra for a professional model. The print quality for both documents and photos is superb, far better even than my old professional 6700.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent printer, a little pricey for quality

    Posted
    PKitty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this printer to replace my HP Photo Smart 6850 printer which I loved. But the part that attaches to the black ink cartridge broke and is non replaceable so the printer is dead. This printer was ok to set up (set up manually) except that the printer carriage kept showing a jam error. Took about half an hour to figure out how to fix it via HP website and several website locations to find the exact instructions, but once found they were easy to understand, both graphics and instructions. I printed about 18 5x7 color photos before the color sample ink cartridge ran out. The same error message about the printer carriage jam appeared again when I installed the new cartridges ( I installed a new black one to match), but I did the same fix and it worked. The color photos on glossy photo paper were ok, although the color was a bit off (too red), but when making color pictures onto regular paper there were obvious white lines at regular intervals throughout the picture . It printed black and white text and color text fine. I think this printer is originally $179.99 - $199.99, on sale for $129.99, and I got an additional 15% off which brought it down to about $110 and change before tax. Now that I know it's not "perfect" set up out the box, has the printer carriage /ink cartridge jam error and has the white lines though out the picture when printed on regular paper, I don't think I would pay more than $90 before tax for it.

    No, I would not recommend this to a friend