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Customer Ratings & Reviews

HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2156 reviews

94%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
errors
  • Rating: 4 out of 5 stars

    Works okay, occasionally an error message pops up

    Posted
    Rodd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    An error message pops up and states printer not recognized and I have to turn it off and back on to clear or sometimes I can just try again. Otherwise it prints well

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent printer, a little pricey for quality

    Posted
    PKitty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this printer to replace my HP Photo Smart 6850 printer which I loved. But the part that attaches to the black ink cartridge broke and is non replaceable so the printer is dead. This printer was ok to set up (set up manually) except that the printer carriage kept showing a jam error. Took about half an hour to figure out how to fix it via HP website and several website locations to find the exact instructions, but once found they were easy to understand, both graphics and instructions. I printed about 18 5x7 color photos before the color sample ink cartridge ran out. The same error message about the printer carriage jam appeared again when I installed the new cartridges ( I installed a new black one to match), but I did the same fix and it worked. The color photos on glossy photo paper were ok, although the color was a bit off (too red), but when making color pictures onto regular paper there were obvious white lines at regular intervals throughout the picture . It printed black and white text and color text fine. I think this printer is originally $179.99 - $199.99, on sale for $129.99, and I got an additional 15% off which brought it down to about $110 and change before tax. Now that I know it's not "perfect" set up out the box, has the printer carriage /ink cartridge jam error and has the white lines though out the picture when printed on regular paper, I don't think I would pay more than $90 before tax for it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good print quality

    Posted
    Jeannie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The photos and letters both are high quality print. My only issue was the printer would not recognize the photo paper tray as being full, It kept giving me an error message that it was empty . I returned it for another machine and its working great!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Printer has setup cartridges isses

    Posted
    GSAD
    • My Best Buy® MemberMember

    Just purchased this printer last night have been unsuccessful in setting up as the screen displays an error message "Do not use SETUP cartridges". From searching the HP Forum this appears to be a recurring issue. I called technical support twice and was actually hung up on the last time I called. Will be returning this printer and buying a different brand!

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Gsad, thank you for lettings us know about your recent experience with our phone support. Sorry to hear you are experiencing an error "Do not use SETUP cartridges". Have you tried following the troubleshooting steps:http://bit.ly/2y8Xwt1 such as cleaning the ink cartridges, uninstalling and reinstalling? If this does not resolve the problem, I would recommend contacting HP Support: http://hp.care/2bQzFkN  Note that you will need to provide the Warranty Ends date of the cartridge. I have attached a link which shows where the Warranty Ends Date is located: http://hp.care/2cekmF5


      Arun
      HP Support HP

  • Rating: 1 out of 5 stars

    Had to go back 3 times in 3 days working one!

    Posted
    NancyG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Original one came with only 1 cartridge. Went back and they gave me another one- checked and there were 2. Didn't work either- still print error. 3rd time store agreed to check itbefore I left! Finally!

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi Nancy,

      I'm very sorry that you received printers without the proper cartridges. I can imagine it was quite inconvenient to have to return to the store so often. Despite the initial hiccups, however, I do hope that you still have a wonderful experience with the printer.

      If there's anything we can do to help, please don't hesitate to contact us for support. We'd be more than happy to address any questions or concerns, so you can reach us anytime at this link: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rating: 3 out of 5 stars

    It printed, but only sometimes

    Posted
    stones
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a nice looking printer and the print quality was good. But only when it would accept the fact that the paper tray was closed and loaded with paper. With every print session, regardless of how much paper was in the tray, the printer would return an error at the start claiming that the paper tray was either open or had no paper in it. Each time, I had to open the tray and close it again in order to get it to print. An online search revealed that other people had the same issue with this model. I returned and exchanged for another model, HP ENVY Photo 6255. Haven't had any issues with that one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought this printer in hopes of using it for the home business. This would not print. We would constantly get an error and it would freeze. We powered it down and tried again and again. Called support and they said there was something wrong with it and to return it for replacement. We returned it and brought the other one home and it did the exact same thing. We returned it for refund and purchased a Canon.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product, terrible instructions

    Posted
    Snowbird

    HP is more interested in selling printer ink than quality printers. The set up instructions are terrible and the online help literally consists of hawking the HP printer ink program. The touch screen is not meant for fingers. Touched English and it went to Spanish. It took an hour to correct because there is no screen option to go back and re-select. Tried the on-line HP set up to correct and it kept coming back that it was unsuccessful and to use the printer touch pad. Which by the way was in Spanish. One problem after another in the set up. The computer would not recognize it in the network. Back to the sensitive small screen touch pad. When I finally connected to the internet the test print page would not. The error message was the picture paper tray was not properly set . After several attempts to correct I had had enough. Out of frustration I literally tossed it into a garbage container. Its landing resulted in an un-returnable product. Before destroying it I should have thought about the $129 I wasted . Oh well. This would have been my 3rd HP printer and I should have know better. Never again.

    No, I would not recommend this to a friend

    • Brand response

      HP Team

      Hi there,

      I'm sorry to hear of the experience you've had with your printer! I can imagine how frustrating that must have been. I will pass this information on to our design teams.

      For future reference, HP Support would love to have the opportunity to help you set up your printer if it's not quite working as expected. You can always contact us here: hp.com/contacthp

      Natalie,
      HP Care HP

  • Rating: 3 out of 5 stars

    The same HP experience - the 'could be' effect

    Posted
    TheTruQ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    The ENVY Photo 7855 is an absolutely beautifully designed printer, and this has become a staple with HP. It has all the features you expect from an all-in-one, even the dated, but dutiful fax machine. Well, I pull it out of the box, remove all the tape and restraints, then power it up for setup. The instructions are very straightforward and simple to follow, and I love that HP offers software and setup via any device - hello, everyone doesn't want to setup everything using their phone. Here is where the problems begin for me with HP printers. The setup process was not without hiccups, halts, and confusion. The printer didn't move through the process as seamlessly as expected - I waited until I thought it was finished, but was it. These problems also translate to issues with the printer when in operation. I had the printer go crazy at one point. It was sitting idle, and all of a sudden began flashing every light on the front panel and displaying an erroneous list of error boxes. SMH! This has been my problem with every HP printer I have owned - software issues. Whether it has been wifi inconsistencies, networking issues, print driver issues, etc., I have had a history of software issues using their printers. As far as printing performance, it's second to none in its class. I mean, it really does an excellent job at both printing quickly and producing great looking documents, as well as gorgeous photos. I love the way feeder tray holds both primary paper and photo paper - very convenient. I also admire the flexibility offering printing from devices seamlessly. All in all, this is a printer that could be recommended on print quality alone, but the importance of software consistency in today's world cannot be ignored. It's basically a 5 star printer with 1 star software. The software design is there, but it's too buggy and inconsistent.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    High quality photo printer

    Posted
    Phjilek36
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I got the HP ENVY Photo 7855 All-in-One Printer, and right out of the box, it comes with about (4) 4x6 photo papers and a black ink cartridge and a color ink cartridge. Eager to test out the true quality, I downloaded some very high definition jungle scene to show vibrant colors and sharp details. Oh it picked it up nicely, and didn't take as long as I thought it would. The 8 1/2 x 11 paper tray doesn't hold many pages, but if this is ONLY for photos, then I don't need to store many in there. It has many cool features, like print from SD card (which was very full and it wouldn't even pull up the photos from my DSLR camera. That's not very good. I was waiting and waiting and it never loaded. I tried to set up my email and have it scan and send to it, but I kept getting an error message "Server error: The printer couldn't connect to the web services. The server might be busy or temporarily unavailable. Please try again later." My wifi was connected quickly, and was actually easy to set up. It connected to my phone via Bluetooth and it pulled the wifi connection settings that way. Pretty slick, actually. I'm able to print from my phone, and grab image from Facebook. Very convenient. There is an HP app (HP Smart) on Google Play. That connects to the printer via WiFi or Bluetooth. I can also print to this printer from outside my house. Not sure how often I would, but I could print a photo and have it ready when I come home. There are some apps like access to my Google Drive, within the printer, that you can use too. Unfortunately I couldn't connect to any. The scanner was really good. I put in a store printed photo, and did a scan of it, and it turned out very nicely. In the glare of the photo, I could see different levels of black/grey in the inkjet printed photo vs the store printed photo, but I have never seen a photo inkjet printer not do that. Overall, I was impressed. My specific printer has connection issues, but after trying it again several days later, still the same result. I'll have to exchange it for a different one, as I'm excited to use the apps and email myself scanned files.

    I would recommend this to a friend