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HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2184 reviews

94%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 3 reviews

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Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Nice pictures, but a few issues

    Posted
    SgtRock
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I have been a big fan of hp printers so was happy to get the chance to review the 7855 All-in-one printer. As usual the print quality is great, but there are so many quirks and other issues with this printer that it's more difficult to use than it should be. Unpacking the printer was fine. It's packed well, and the quick set up instructions are clear. The size and weight are good for an all-in-one (it's half the size of my officejet pro, so that's nice). You'll see the first of MANY ads for HP's ink service in the literature. Get used to it, as it's everywhere. Set up started out simple, but you HAVE to download an app to complete it (if there's a way to do it without an app I couldn't find it). I downloaded the app and it was simple enough. It walks you through step-by-step to set it up and get connected. One fantastic innovation is the screen where it asks you to enter your router password IT ADDS A NUMBER LINE to the top of the letter line (my pixel usually makes me switch between screens)!!! This is maybe the most helpful thing any set up app has ever done. Small innovations like that are great, I just wish there'd been more. I had to go back and forth between my app and the touchscreen, but it's very easy for one to get ahead of the other so you'll likely find yourself clicking quickly through screens to get caught up. Don't click too quickly though, since you'll be asked again to sign up for HP's ink service. The opt out is very small, but it's there. It may be a good deal, but frankly I was so inundated with advertisements that it turned me off to the whole idea. Don't ask me if I'm sure once I've managed to see the very small opt out button. If you made me do that much work to find it then yes, I'm sure. Another annoyance is yet another redesigned ink cartridge. I get that printers have different designs, but a real innovation would be managing to make your ink cross compatible between models. Of course you'll be reminded you can always subscribe to the ink service! The new cartridges aren't any easier or more difficult to load than old ones, though the location is a bit odd. The other aspect of set up is loading the paper, and unfortunately that's a bit of a hassle too. The paper tray itself is nice, in that it holds both picture and printer paper in two separate compartments, one on top of the other. This would have been a fine design, except you have to remove the feed tray to really get to them. A minor annoyance, but these things add up. As far as printing goes the app gets some real points here. You can print directly from your phone, AND from facebook! It's very easy, though the editing options are limited. The pictures printed very well, though for some reason the "automatic paper size" detection detected 5 x 7 paper when it was 4 x 6. I checked the paper tray and everything was loaded tight. I had to remove the tray and paper, then load the paper again. The next time I tried the app it was the right size. Not sure if that's on the printer or the app, but again, another minor annoyance. I also tried to change the "layout" option on several pictures, but it printed them the same way no matter what I chose. The quality of the pictures was terrific, but it wasn't really responsive to what I was choosing on the app. The touchscreen on the printer itself is extremely responsive. You can scan, copy, or print pictures from a memory card or thumb drive. This worked very well and didn't have the same problems printing from the phone did. The most annoying thing by far is that the printer just seems to "lose" it's connection from time-to-time. I printed three pictures from the app, then the app said "no printer found". I had to unplug and plug it in again, as the touch screen was also unresponsive. That's happened twice so far. I don't know if it's a software issue or what, but it's extremely annoying when it happens. You'll know right away on your phone since it won't detect your printer, but it's harder to tell trying to print from a network device. I suspect it's an early software issue and that a patch will be forthcoming for it, but it's annoying. These are all minor things but they're enough to really affect my review score. When it works it prints beautiful, detailed, vibrant pictures, so hopefully a fix for the biggest issue (printer randomly dropping off the network) will be coming.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The same HP experience - the 'could be' effect

    Posted
    TheTruQ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    The ENVY Photo 7855 is an absolutely beautifully designed printer, and this has become a staple with HP. It has all the features you expect from an all-in-one, even the dated, but dutiful fax machine. Well, I pull it out of the box, remove all the tape and restraints, then power it up for setup. The instructions are very straightforward and simple to follow, and I love that HP offers software and setup via any device - hello, everyone doesn't want to setup everything using their phone. Here is where the problems begin for me with HP printers. The setup process was not without hiccups, halts, and confusion. The printer didn't move through the process as seamlessly as expected - I waited until I thought it was finished, but was it. These problems also translate to issues with the printer when in operation. I had the printer go crazy at one point. It was sitting idle, and all of a sudden began flashing every light on the front panel and displaying an erroneous list of error boxes. SMH! This has been my problem with every HP printer I have owned - software issues. Whether it has been wifi inconsistencies, networking issues, print driver issues, etc., I have had a history of software issues using their printers. As far as printing performance, it is second to none in its class. I mean, it really does an excellent job at both printing quickly and producing great looking documents, as well as gorgeous photos. I love the way feeder tray holds both primary paper and photo paper - very convenient. I also admire the flexibility offering printing from devices seamlessly. All in all, this is a printer that could be recommended on print quality alone, but the importance of software consistency in today's world cannot be ignored. It's basically a 5 star printer with 1 star software. The software design is there, but it's too buggy and inconsistent.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Stylish Printer and Many Options

    Posted
    Mark
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    First i want to say this printer is stylish and modern looking all the way to the packaging, this printer doesn't look like your average all in one home printer. It's touch screen, has options for usb and sd card, and you can literally connect by wifi (direct). It's an ink cartridge printer (although they look smaller then average color cartridges). It's also a fax, scanner, and of course a printer. I have a mid 2010s Imac computer. I tried to install the HP application from HP website (123.hp.com) and for some reason it would not pick up the printer. I was stuck in the process of the printer syncing with the router so it can connect to my computer. At first the app did notice the printer, but after a while it never synced up. I tried installing and uninstalling the HP app several times and it did not work. I later installed the same HP app to my phone (Galaxy S7) and it sync right away, weird. It's a kind of drag that the printer did not come with cd-rom installation, you have to download the app so the printer can sync up. The app itself has a lot of options, "scan to email, print FB photos,and more personalized options." Nice app for the phone, just wished it would've worked on my Imac since the printer will be mostly used with the computer for my schooling and reports. I manage to connect my imac with the printer using the "wifi direct" option in the printer, but it's a major inconvenience because in order for me to connect to the printer i have to disconnect from my home wifi and connect to the printers wifi. I had to look up the printers wifi password on the printer itself, so ultimately i have switch wifi networks(home to printers) every time i want to print. I did not like that. As for the touch screen option, it's a nice touch (pun intended) but the screen itself is kind of small for all the touch screen options it has, when i try to scroll down it kind of lags. I'll have to get used to it. I scanned and printed a couple of family pictures and the colors and details are great. It's really a nice all in one printer. The printer itself comes with a starter park of glossy paper so you can start printing pictures out of the box right away. It is really a modern looking printer, just need to make the screen a little bigger or have some other buttons to navigate besides the power button. I would recommend.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent printer, a little pricey for quality

    Posted
    PKitty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this printer to replace my HP Photo Smart 6850 printer which I loved. But the part that attaches to the black ink cartridge broke and is non replaceable so the printer is dead. This printer was ok to set up (set up manually) except that the printer carriage kept showing a jam error. Took about half an hour to figure out how to fix it via HP website and several website locations to find the exact instructions, but once found they were easy to understand, both graphics and instructions. I printed about 18 5x7 color photos before the color sample ink cartridge ran out. The same error message about the printer carriage jam appeared again when I installed the new cartridges ( I installed a new black one to match), but I did the same fix and it worked. The color photos on glossy photo paper were ok, although the color was a bit off (too red), but when making color pictures onto regular paper there were obvious white lines at regular intervals throughout the picture . It printed black and white text and color text fine. I think this printer is originally $179.99 - $199.99, on sale for $129.99, and I got an additional 15% off which brought it down to about $110 and change before tax. Now that I know it's not "perfect" set up out the box, has the printer carriage /ink cartridge jam error and has the white lines though out the picture when printed on regular paper, I don't think I would pay more than $90 before tax for it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good printer, troubleshooting directions needed

    Posted
    Mary10
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    HP Envy7855- nice printer so far for the price. However, minimal directions, and impossible to find good online help. Several false sites that my computer would not let me open for security reasons, a LONG process online with useless virtual chat to get a phone number for personal assistance. Once I was able to work with someone over the phone the problem of printer not printing in color from my computer was solved in about twenty minutes. According to info/issues posted online this is a common problem with this printer, has to do with setting up the right drive connection. I didn't like having to give access to my computer to a stranger over the phone but hopefully no problems there. He was very professional and solved the problem in record time, was a pleasure to work with.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It printed, but only sometimes

    Posted
    stones
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a nice looking printer and the print quality was good. But only when it would accept the fact that the paper tray was closed and loaded with paper. With every print session, regardless of how much paper was in the tray, the printer would return an error at the start claiming that the paper tray was either open or had no paper in it. Each time, I had to open the tray and close it again in order to get it to print. An online search revealed that other people had the same issue with this model. I returned and exchanged for another model, HP ENVY Photo 6255. Haven't had any issues with that one.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    messes up the wireless internet

    Posted
    teezer66
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    we purchased this at the recommendation of the hp specialist in the store in tandem with a $1500+ hp laptop. it's too early to tell how well it works, because we could not get it to work. the printer has its own wi-fi in it and 'took over' our regular router so we had no internet. (computers were recognizing the printer as the wireless internet source) so we had to keep printer off just to use the internet. we then had to spend $50 to get BB out to fix it.. which they SORT of did. But the next day our internet still worked, but now printer offline and could not get back on. After 2 more hours with HP support, they changed a few settings that the BB guy insisted were the right ones, and everything is working. We'll see.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not sure if I like this printer

    Posted
    Lizzie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Chose this printer because I plan to print some pictures in the near future and it looked like it would do a nice job. However, setting it up was a nightmare. Had a difficult time connecting to wifi. Was never able to figure out why. Then it would print many copies of pages I thought had been cancelled (according to the screen). I'd turn it on and it would start printing. Surprise! I was going to return it but life got busy and I still have it. I only print 1 or 2 pages at a time now. Doesn't seem to be able to handle anything of 8 pages or more.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Machine Okay - HP is Horrible

    Posted
    Luddite19

    Just so you know, the setup on this machine (which in only a few jobs-worth of experience seems okay) requires a VERY irritating setup process requiring, unless you figure out some non-obvious work-arounds, your credit card number for the instant ink program you may not actually want just to get to the software download you probably do want. Use at your own risk (of aggravation). HP, if you want to *offer* me a chance to get in this program, fine. But do not *force* your customers to comply. Will be going a different direction next time.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok but with some hiccups

    Posted
    Twins
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my daughter at college. It worked great for a couple months but has given her a couple of error messages when she’s tried to change her ink. It would say the cartridges were not compatible even though the ink was correct. It would eventually start working but it is very inconvenient when we bought this for the convenience of her not having to drive to the library every time she needed to print something. You never know when it’s going to accept the ink. Other than that issue, it works ok.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    OK Product

    Posted
    JDoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had purchased this same printer about 1 year ago. It worked fine at the time but sat around for almost the entire year. The printer stopped scanning and printed real faint. changed the cartridges out several times with no luck. Tech support told me basically that " if you don't use it you lose it". So I bought another one with a warranty this time. So far its working fine. I try to print something once a month. Can't beat the price for what it does all-in-one.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Worked great the first day.

    Posted
    Tyhome
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Worked great the first day then it would not stay online with my computer. It stoped printing on both sides. In comparison to the 4520 this one is soooooo slow to print. Ugh! Hope I can get it to work online again. I gave up on double side printing. If you have to do it manually it should say it can do it automatically. This is the last time I give HP a chance, last one just stop printing out the blue. I have this one for less than a month and peers to be downhill from here.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Prints light

    Posted
    JoJo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not as pleased as I had hoped.. Salesman from HP was on the floor the day I came in for a different printer and talked me into this one. After the ordeal of setting it up at home, I was not pleased that it printed so light and there didn't seem to be any adjustment to compensate for that. I went back into the store with a sample page from my printer and was told that it would be too difficult to hook up the floor model of my printer model to compare. Not very good customer service.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Replacement for our older HP that seemed better

    Posted
    specialreviewer123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this to replaced our older, larger and less 'techy' printer. This one is fine, but a bit slower and there have been times when it simply would not print. No connection issues, This big draw for us was the 'photo quality' and special related features to printing pictures for this, but there seems to be a compromise to the daily needs we have for just churning out the basics.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice printer. Horrible support.

    Posted
    Chance
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I find that the print quality and functions are quite good. However; the support by HP is the worst I have seen from any vendor. Their software for a Mac would not unzip. Contacting HP support was nearly impossible. When after an hour, I finally was unable to talk to someone, they were rude and most unhelpful. I finally unzipped using windows and was able to install the software on my Mac.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It might be OK.

    Posted
    Je2ry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This may be a great 3in1, but it hard to tell without comprehensive information and instructions on how to operate it. At times a bunch of symbols appear on the screen and I have no idea what they mean when or how to use them. At some point it gave me an email address for the printer. For what? It tells me I can save it to my mobile phone. Again, for what?

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not The Best I've Had

    Posted
    Papaewing
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This printer replaced a HP that I had used for many years and never had a problem with it until it finally just gave up. I'm not impressed with this model as it is really hard to setup and get it to recognize my network. Not the best I've seen. I've always had HP printers and this one is just not what I expected.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Printer does the job

    Posted
    QwikSilver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The printer is quick and easy to print and scan. However, I am still trying to adjust to the photo printing feature. It prints signicantly different than my previous printer, so I can’t use the same photo setting that I used previously. I think it’s a matter of getting use to the printer (ink cartridges).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    GOOD PRINTER, BUT NOT PERFECT

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second HP Envy Photo series printer. As far as print quality, both machines have worked fine. My only real complaint is that HP printers have a hard-to-use display, not at all touch sensitive, and it's clumsy to navigate through the menus. They'd be great if HP would fix this problem.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good when it is working

    Posted
    SooziQ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this printer because I am a HP fan. When I get ready to print sometimes it does not work. So that is the frustration I have. If it keeps happening I will take it back and get another one. When it prints it does a great job. Maybe I just got the bad one out of the batch.

    I would recommend this to a friend