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Customer Ratings & Reviews

HP - ENVY Photo 7855 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2224 reviews

94%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 3 reviews

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Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    The Good, the bad, and the ugly

    Posted
    KansasMeddlingMom
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    Where to start? I know when this product request was issued by Best Buy there was a mention that HP wanted to get reviews on their newest Envy Photo Smart printer in quickly. After I put in my request, I went onto HP's website to see what they were saying about it-no information at all. At the time I did not realize how that could work against myself. At any rate, as usual, the printer was well packed within its box and arrived in tact with no evidence of damage. However, other than the printer and its power cord, there was very little else in that box and I mean little-no installation CD and no User manual with substantial explanations; just an abbreviated pamphlet. I planned to install this to computers and netbooks, as well as use for on the go printing from either a tablet or phone. So, I went onto the HP website and still there was no information loaded on my machine-I put in the model, nothing, I put in the serial number, nothing, I put in the product code, nothing, nothing, nothing. Well, by this time I was super frustrated. I Googled HP customer service numbers on the web and came up with a bunch of them. Well, I called one number and was sent to some offshore person, a woman who was heavily accented and was quite combative. I expressed that I had been hunting for a download to install the driver and she said that I would have to pay for it, to which I exclaimed horror since this was a brand new product. I then asked to speak to a technical person in the US and she gave me the number 800-474-6836. I called the 800 number and got a very nice tech man in the Philippines and he told me that all HP tech help was offshore. He told me that there currently was neither a CD nor website downloads to load the driver so he used Windows to add the printer. He said that even they did not have much information on the new Envy 7855 printer at this time. I explained to him about my experience with the woman I mentioned above and while he did not know for sure, he apologized for my experience and did say that HP does use some third party, non-HP employees and maybe that is who I dealt with; he agreed there should not be a charge for a driver on a new product. He also gave me the toll free number 855-785-2777 because I mentioned that I had an android tablet and telephone that I might need help with. By the way, those toll free numbers should provide free help for the first 12 months of ownership. So, needless to say that I had a very frustrating experience getting this printer installed on my home computer. Did HP not think that customers would want to install them like I did? Otherwise, the printer is easy to set up and includes limited use ink cartridges that are quite small-one black and one tricolor. I did print and all went okay. I like that this printer has a 35 page ADF and behind a small door on the lower left side while facing it there is an enclosed compartment for either a jump drive or SD card for printing that allows you to bypass the computer altogether to print pictures. The screen is easy to read and with finger touch allows copying, scanning, faxing, photo printing, and numerous apps. In fact, the photo app allows you to crop and do many editing functions right on the screen without any computer software. The apps, through the Wi-Fi connection, allow the printer to access the HP connect server, and other software applications such as Dropbox, Stamps.Com, etc. I believe other apps might be loadable through the HP Connect website. As of the time of this review, I did not have time yet to test using my tablet or phone for printing. However, I did go to the Google Play Store and download the HP printer pug-in for my tablet that from what I read, is the interface for printing from that tablet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    High quality photo printer

    Posted
    Phjilek36
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I got the HP ENVY Photo 7855 All-in-One Printer, and right out of the box, it comes with about (4) 4x6 photo papers and a black ink cartridge and a color ink cartridge. Eager to test out the true quality, I downloaded some very high definition jungle scene to show vibrant colors and sharp details. Oh it picked it up nicely, and didn't take as long as I thought it would. The 8 1/2 x 11 paper tray doesn't hold many pages, but if this is ONLY for photos, then I don't need to store many in there. It has many cool features, like print from SD card (which was very full and it wouldn't even pull up the photos from my DSLR camera. That's not very good. I was waiting and waiting and it never loaded. I tried to set up my email and have it scan and send to it, but I kept getting an error message "Server error: The printer could not connect to the web services. The server might be busy or temporarily unavailable. Please try again later." My wifi was connected quickly, and was actually easy to set up. It connected to my phone via Bluetooth and it pulled the wifi connection settings that way. Pretty slick, actually. I am able to print from my phone, and grab image from Facebook. Very convenient. There is an HP app (HP Smart) on Google Play. That connects to the printer via WiFi or Bluetooth. I can also print to this printer from outside my house. Not sure how often I would, but I could print a photo and have it ready when I come home. There are some apps like access to my Google Drive, within the printer, that you can use too. Unfortunately I couldn't connect to any. The scanner was really good. I put in a store printed photo, and did a scan of it, and it turned out very nicely. In the glare of the photo, I could see different levels of black/grey in the inkjet printed photo vs the store printed photo, but I have never seen a photo inkjet printer not do that. Overall, I was impressed. My specific printer has connection issues, but after trying it again several days later, still the same result. I'll have to exchange it for a different one, as I'm excited to use the apps and email myself scanned files.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    very easy setup, nice features

    Posted
    Alex
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 1000 ContributorTop 1000 Contributor

    First off, right off the bat, I have to say that this is by far the easiest printer setup process I've ever done!. Whats in the box: not much. The printer, some small in cartridges, and some setup guides. Features: Quite a few. Wifi, bluetooth, USB ports, ADF feeder, flatbed scanner, separate photo paper tray, fax (who faxes these days?) Setup: like I said, VERY easy! I've set up many a printers in my days, and this one is a cakewalk. You plug it in, put the ink in, goto 123.hp.com and type in what kind of printer you have....and via magic (or low power bluetooth.....) it does everything else. No clumsy wifi setup on the printer itself, no searching and digging for software....it just does it for you. I have both mac and PC at my house, and it worked flawlessly on all of them to get it set up and running. There is also an Android and iOS app that allows you to to printer settings and print photos as well. Use: I noticed that when printing a picture from my iPhone via AirPrint, the crop was WAY off. Once I printed from the HP app on my phone, it worked just fine. The scanner works very quickly, with nice results. The printer is plenty fast, and doesn't do many "noise of my people" noises when you would like to print....it just prints. Cons: It comes with small in cartridges, which forces you to get new ones fairly quickly. This printer does have the new instant ink features, and I am signed up, but haven't received new cartridges yet. I'm not sure about the value of instant ink...but it seems ok (basically $3.99 a month for the cheapest one, and you get new ink when the printer says you need more ink. You can print unto 50 sheets per month with this package). Of note: it was making a very loud grinding noise when I first started using it. I opened and closed every compartment I could think of, and the noise went away. The printer only has a tricolor ink, and a black ink. So once the tricolor runs out of a single color, you have to get an entire new cartridge. Photo print quality is not bad. Not the best, but not the worst either.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Nice Printer.

    Posted
    kwilks3
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I used this printer to help make a prop for my daughters ice skating show. It worked great. It prints images very fast. I also printed up a recipe for smoking beef tenderloin and selected the print on both sides option to save paper, and it also printed very past. The "air print" or "direct print" works good too, but I wish there were more options available. It's basically just print and hope it come out right. Now a days, most printers are very close to the same when it comes to quality and speed. I try to select my printers based on current selling price, and how much the replacement ink cartridges cost. This printer being so new, there's no telling what the actual selling price will be, but the MSRP is $199, and no current price on the ink cartridges (HP 64), which are small, and you have just two. One for black, and one for cyan, yellow, magenta. I don't usually like the all in one color cartridge. My wife has school starting back up soon, so we will soon find out how much ink costs, and whether or not it's worth replacing the the ink, or getting a new printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    HP 7855 Great printer & Setup

    Posted
    Bluedog
    • My Best Buy® Member

    Just brought home the HP7855 after my other HP died after 7 years. Was looking initially at the higher end Espon's and HP's but with service help was convinced to look at the 7855 since it could do photo printing. Not disappointed so far. Install was the easiest I have ever experience and I'm pretty technical. After a few simple settings via the front panel of the printer the rest is completed easily with the new iPhone app via a step by step process. You can also use the app to print from you phone, scan to email and scan to dropbox. Printing is very sharp and not bad for photos. It's not going to replace higher print services but great for basic 4 x 6s and Christmas cards. The printer also came with a 2 month trial of HPs replacement ink service. Since Best Buy has a 30 return policy it's a no brainer to check it out before you commit. Everything is easily setup on-line with HP. Only challenge I had was getting the Printer code. You have to go to the front of the printer, find the web services icon then click printer info. Once I got the code (which was via email) everything was verified. If you want a great printer with plenty of options for a low price this is the one. This is one device that paying more is not alway worth it. Check the on-line reviews as well they all provide high marks as well. Also, if you take you old printer to best buy (even if it is not working) they will give you a coupon for another $15.00 off the sale price. Best Buy is even cheaper than purchasing via Amazon etc. WIN WIN

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice personal printer

    Posted
    Christopher
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    The long story short is that I like it. I did 4 stars because for the money I have had cheaper that were equal to this one. That said, this All-in-One is everything you would need for light personal (or small personal business) use. Printing is fast and quite whether printing in black and white and or color. I probably would not recommend for any heavy use activity because HP ink is not cheap and if you are using color, this thing Non-Laser printer eats cartridges. This is a good thing when printing picture on actual photo paper because they come out beautiful. But for someone whose wife has a thousand printed photos; I do notice that the picture needs to be of very high resolution to come out pristine. I really enjoyed the scanning feature and printing from your mobile device (I highly recommend downloading the HP print app for your phone -very cool). All around in my opinion this is a very solid luxury printer that will do everything you want and more. Again, the amount of use will (imo) dictate your overall opinion.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice printer

    Posted
    raybo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchase a new laptop, this HP printer, and updated my wife's laptop from Windows 7 to Windows 10, all in the same week. I had no issues installing this printer on my new laptop, but we encountered a lot of trouble installing it on my wife's laptop. I still am not sure how we got it installed, but it's up and running now. The printer itself is nice. It prints relatively fast with nice clean B+W prints. We have not tried color prints yet. but I expect they will be great. This printer replaces an older (8 years) model HP Envy 110. One feature that I like, is the top mounted feeder. To make a copy, or to scan to computer, just put the original into the feeder instead of lifting the cover and placing it on the glass. I would have given this 5 stars if it weren't so difficult installing it on my wife's laptop. Took us half day to accomplish.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Powerful HP Printer

    Posted
    MikeElectronicBuff
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member
    • Top 50 ContributorTop 50 Contributor

    As most of all consumers know that HP is the leader of home office printers. These is none the less a homerun printer that will go well with today's technology. Bluetooth, WiFi, Fax, USB small form factor and set-up doesn't take more than 5 mins to get this printer up an running. With or without computer. You can set up using a smartphone (Andriod or Apple) App available. You can even print from your phone!! This comes in handy if you're sent a doc file for a coupon or return label from Amazon. Don't pass up on this printer!! It stows away your paper inside the unit, you can use an SD card in the front of even hook up a flash drive using the touchscreen on the front, you'll be able to select the pictures or documents you need to print without turning on your computer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Happy with printer, but had a glitch with set up.

    Posted
    Flav

    Had great assistance at Best Buy store to select this printer. Downloaded the recommended HP Smart software to set up printer. Was very easy, but discovered that the Scan function on touchscreen did not work. Could scan from computer as a work around. Called HP support and received excellent service. The tech informed me that it is much better to download the complete software for the printer, and that is the only way to enable the scan function on the touchscreen. I gave him access to my computer and he did it all for me. After the download and installation, he made sure everything was working the way it should. I feel that HP did not make it clear in their online instructions as to what software should be downloaded in order to have all of the printer capabilities. Printer is working great now.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Prints, Wifi Issues

    Posted
    Tiffany
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall the printer delivers great clear prints. The only issue I have is the wifi setup gave me problems. If the printer was left on and unused for a period of time maybe half a day or day then it would go offline and I could not print. When I contacted HP support they were no help. They said it was my wifi router but every other device I contacted to my router with was fine. I had to restart my router and printer to get it back online every time I wanted to use it. This was a pain as I have a home based business and this is very time consuming. I finally uninstalled the drivers completely from my computer and reinstalled them and everything seemed to be ok. I have not had the offline message since. The printer itself is great just HP support is not very helpful. I also love the HP instant ink program as it is a must!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good printer for the price

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this printer on sale about a month ago to replace another HP printer that I had for about 15 years. The print quality is OK but I do have problems printing PDF files which I haven't figured out the problem yet. I haven't tried printing any pictures yet because the majority of my printing is strictly documents. The printer does hesitate a bit but once it gets going it is OK. Also just a bit noisy compared to my previous printer. Since I only paid half price due to it being on sale I feel I got my moneys worth. I also enrolled in the instant ink program and received my first set of full cartridges within the first 10 days of owning it. Good deal if you print a lot.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer for home office and photos!

    Posted
    meist57
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this printer because my old Epson printer gave out and the ink was pretty spendy. So far I have not had to purchase any new ink for this printer since it is still rather new for me, even though I have used it quite a bit more already than my previous printer. Another feature that I liked when I bought this printer was the SD card feature. The downside of it, I can not get the card reader to function. The user manual online is not as dumbed down as I would like. It looks to me that if I were to install the usb cable to my desktop computer, the SD download might function? That kind of defeats the purpose of a wireless printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer, not so good web app

    Posted
    MichaelM
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    First, let me say this is a great printer. It's fast, prints excellent photos, and has just about every feature you could want in a printer. The touch screen panel makes it easy to accomplish tasks without a computer. From this panel you can fax, copy, or even scan directly to Google Drive or Dropbox. My only complaint is that the HP Printer Assistant app, part of which allows you to scan documents or photos, doesn't show the buttons--at least not on my Windows 10 computer. I can see rectangles, but you have no idea what these buttons do unless you hold the mouse over them. I'm sure HP will fix this issue, but it's an inconvenience until then. Otherwise, this is a highly recommended all-in-one, especially if you need fax capabilities.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than expected!!

    Posted
    Skeptical
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this to replace my other HP printer that I loved, but it gave out on me. I was skeptical because this one didn’t look as “heavy duty” as my other one. But I’ve found that it prints great, is very reliable & I was AMAZED at how well it prints photos! I bought it just for everyday printing needs, but have actually printed several photos on it. I only gave 4 stars instead of 5 because for some reason it prints spreadsheets very slowly. Everything else is pretty quick, but spreadsheets with lines take quite some time. Otherwise, I am pleasantly surprised!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Good Printer for the price

    Posted
    Dad1973
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Purchased this printer because I had it's "Big Brother" which was fantastic but now no longer is sold. The"Sr" had a few more options, mostly in the settings, and had a doc feeder. After using this one I realize that you truly do get what you pay for, but sales can make this a good deal. This is a very good printer, prints very good (not excellent) pictures and effortlessly hooks up to your computer (software and hardware). It prints a little slower than my old one, but 5-10 seconds extra per page waiting on a color photograph is no big deal. This is a great computer for the money and they do go on sale so wait a week or two.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for the price and an ideal for domestic use

    Posted
    Akash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this a month ago and liking it at an overall level , however there are some shortfalls, but this doesn't takes away the good part, as cost addresses those concerns. Pros: - Cost effective - All in one feature - Print/Copy/Photo - God quality photo printing (dual size option: 4*6, 5*7) - Separate trays to select paper source, as not always we want to print on regular paper or photo paper - Decent in size, not to heavy not too small - HP Ink Program is awesome and really make it very cheap to print Cons: - Printing speed is very slow, as its a inkjet printer Just one I could think of for now Overall this is a good printer for personal use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer, won't fully reboot.

    Posted
    AngelaC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After 3 years of Canon printers, we returned to an HP. I love how easy it was to set up and connect to all my pre-existing devices. In contrast with the Canon, it was easy to connect it to my home network and hook up to each computer. It prints clearly in black and white. I haven't had the opportunity to test its ability to print photos, but if it's as good as the black and white, I'm sure it will work as well as the other HP printers I've had. My only complaint is that when I rebooted my internet connection, the printer didn't reconnect with the internet without me having to reboot the printer as well. Now that I know, though, there isn't a problem. I would definitely recommend this printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy set up

    Posted
    ROKNFR13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This printer seems to perform as advertised. The ink cartridges that come with it have a very low capacity & lasted only a few days. The price of this printer was right (on sale) but as with most printers, in the long run, the ink will always be more than the printer. This is our 3'rd HP printer in 7 years. Since they are throw-away devices, I wouldn't advise getting the extended warranty. They should last at least 2 years so save your money. Best Buy gives a 15% discount for trading your old printer. This beats throwing it in the trash. We have not used the photo printing tray yet but I'm sure it will work as expected for at least 2 years.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great All-In-One Printer

    Posted
    KimP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great all-in-one printer/scanner/photocopier as well as having fax capability and designed to print photos with a special photo paper compartment in addition to the regular paper compartment. It can photocopy with paper tray feeder on top or top also flips up and you can copy on glass. You can also print remotely when you are away from home or you can create an online account to send to your own print email address. So far it has been an economical easy-to-use printer that has been working well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty Good Printer for the Price

    Posted
    JMSFairfax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like this printer overall. The print speed is good for my needs (faster than my old Cannon MX) and color images come out fine. I don't typically print photos so I can't comment on photo quality. The software allows you to print from your phone, although I haven't tried this. My two main issues are: (1) Initial set-up with Mac High Sierra was a hassle. I was never sure that everything was eventually loaded, but it seems to work well now; (2) Scanning multiple pages to a single pdf is also a hassle. You need to call up the software in order to do this. I did it once, but now forget how I got it to work. Would I purchase this again? Sure.

    I would recommend this to a friend