Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Awesome printer!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best little printer I've ever had. It does everything and it's wireless too!!! I love that. I also joined the lnk program...got my first ink cartridges in the mail today.
I would recommend this to a friendAvoid HP
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have experience more problems than I anticipated with this printer. And the worst component is the support and the limitations from the HP company. They essentially force you into their “instant ink” subscription process, and it’s very difficult to cancel and get away from the encumbrance and the nuisance. For example I finally figured out that this subscription was not a good deal for me, but it took me two or three months to finalize the cancellation. The process was arduous. Then, finally, when the subscription automatic, Inc. delivery was canceled, simultaneously my printer ceased to function. Evidently there are tentacles that reach right into your own personal printer and deactivate it immediately. I don’t know how they do that, but in order for your printer to start working again, you have to go out and buy new ink cartridges, outside of their subscription service, in order to make your printer start working again.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a scanner and printer since I work remotely from home, it scans, prints, and copies. No issues and it’s simple to use, only issue is the feeder process for scanning is kind of slow but it works efficiently.
I would recommend this to a friend - Cons mentioned:Connectivity
HP has always been a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP has always been a joke with connectivity and software issues on printers. Spent two hours trying to connect this thing. The HP smart app has a serious issue and has crashed our Brand new M1 Macbook multiple times during setup. We cannot use the other connection methods in our situation. I would review the printing quality if this thing would actually connect and work. Forgot to mention at this price without a screen its a joke too.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has been so difficult to set up and connect. It’s no surprise that you feel frustrated and put off, considering your computer crashed numerous times during the process. I can’t tell whether you’ve been able to get the device connected and working since you wrote the review, but I’ll nonetheless provide some resources aimed at helping you get it working to your satisfaction.
If you still need to complete setup and connection, you can access a setup tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Great printer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is awesome for my needs. No issues whatsoever. I use the print service too so when the ink is low they automatically send me new ink.
I would recommend this to a friend- Pros mentioned:Print quality
nice printer but a pain setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the printer is nice but I had to download winzip to access the printer for my phone because Microsoft wants 10.00 a month.you don't need to pay for printer hardware witch this printer shows easy steps to Microsoft.
I would recommend this to a friend Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have paper jams almost every time I use the printer. Kind of disappointed as I thought HP product would be better
No, I would not recommend this to a friend- Cons mentioned:Connectivity
OK, but I wouldn't go out of my way to recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent printer, although you can probably get something of the same quality for less. It burns through ink like you wouldn't believe, though. Supposedly, you get 120 sheets per ink cartridge, but I've been printing text (no images) using draft mode and I don't think I'm getting 120 pages. Also, sometimes it loses communication with the printer and I have to unplug it and plug it back in. I guess all our technology does that sort of thing from time to time, doesn't it? I also wish it held more paper in the tray. Basically, be prepared to change your ink and paper at the same time.
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Print quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is so easy to set and very fast printing . Your phone does everything for you . The app is easy to drive by
I would recommend this to a friend Good printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice compact and works perfect for my needs cost friendly as well
I would recommend this to a friend- Pros mentioned:Print quality, Setup
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, prints and copy's well. Printing is crisp and clear, I am waiting for photo paper to come in.
I would recommend this to a friend - Cons mentioned:Connectivity
Cannot change WiFi
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can never reconnect to a different WiFi and the support does not help. They just try to sell you other services. Do not waist you time with them.
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Print quality
Exactly what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple set up following the app. Mostly used to print return labels. Perfect light duty printer for my needs
I would recommend this to a friend Printing function: HUGE FAIL
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main function of a printer is to print. This printer refuses to do that--it will print one document fine, and the next it will tell me there is an error during printing and only half print the document. Then a few minutes after cancelling the half-done print job, the printer will suddenly decide to print the document...only to error out again. This printer is wasting paper, wasting my time, and I now consider it a huge waste of money. Scanning features are nice, but when I need to actually print a document it simply can't get the job done.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Terie.
I’m sorry that your printer has performed so poorly. Your frustration comes as no surprise here, considering you’ve seen the device freeze during print jobs only to spontaneously print the jobs later but still not complete them. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.
I can’t tell from your review what’s causing the printer to do what you describe. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP Envy Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but extremely difficult to set up, had to call customer service / HP support and spend close to an hour. HP Instant Ink is great!
I would recommend this to a friend- Pros mentioned:Ease of use, Print quality
Smooth printing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer by far have the best printing tool. Easy instruction for use and have a tool to order the ink.
I would recommend this to a friend Envy 4000 replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very ‘smart’ machine. HP puts out a great product. Used the Geeks to install. A stress free day. Keep up the good work.
I would recommend this to a friend- Pros mentioned:Ease of use, Print quality
Excellent printer choice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was easy to installed, with access via phone app. Great printing quality. Great value.
I would recommend this to a friend - Pros mentioned:Print quality
HP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the printer works well, however already jammed once. I didn't realize the commands are thru the PC, so are forced to operate it from there unless it's a basic copy. The clarity and color are very good.
I would recommend this to a friend Printer feedback
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift - receiver is happy with it. Wifi range is an issue though
I would recommend this to a friend