Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Document Feeder Fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The document feeder does not work. Issues ranged from the printer not connecting to the feeder not being able to pick up the pages for scanning. It just clicks repeatedly. It was a waste of time trying to troubleshoot it. Might as well bought a printer without a document feeder.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Marco.
I’m sorry to learn that your printer’s document feeder has not worked, and that the device has been difficult to connect wirelessly. I can wholly understand why these two issues would add up to a tremendous frustration. I want to help you resolve what’s going on, so I’ll provide some resources aimed at making that happen.
First, I recommend you follow the steps in this guide to document feeders that fail to pick up any paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
You can also visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Printer one of the easiest to get setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying our new printer especially the top load for copies. It was easy to set up and we signed up for an ink replacement service which works really well. All and all we are very pleased.
I would recommend this to a friend - Pros mentioned:Print quality
Great Small Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Producr was easy to install using wired connection rather than wifi. which I'd just as soon not be dependent upon or use other devices to operate the printer. Quality printing experience.
I would recommend this to a friend Lack of on printer controls is problematic
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant recommend as web control for this flaky in my opinion
No, I would not recommend this to a friend- Pros mentioned:Print quality
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design and the functions to print, scan and copy from the tablet works great. The quality of the printing is worth it for everyday printing. Only question is how long does the ink go for.
I would recommend this to a friend Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be a good printer but i have never had such a problem getting it set up n the Hp people wer no help, talked to 7 different tech n still not set up - bout 1 month ago today n still not set up
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Want my money back!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy unless you have the best wifi and knowledge of technology. This printer is a scam and a half. It does not come with a cord option to hook up to computer so you must rely on wifi. It does not come with a book of instructions. Instead you have to push random buttons to use your own ink to get bits and pieces of instructions for it to still not work. And there is no person to contact. Just more instructions online that require some username and password that you dont have. I'm ready to throw this thing on the pavement and stomp on it. I don't have and hour to waste figuring out why there is no connection every time I want to print or scan something. Then to have it magically work when I leave the room. THEN to have it randomly stop working due to no connection two minutes later without me touching anything. If you want to experience a migraine.. buy it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has caused you such inconvenience. I can readily understand why a difficult setup process, inadequate instructional materials and unreliable performance would be quite confounding. With that in mind, I’ll offer some resources that I hope will help your situation.
First, for help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, user manuals, troubleshooting guides, how-to documents and software updates here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You also can visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
difficult to install, time frame to return short
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Just found out it's too late to take this product back, I just bought it 2 weeks ago and have yet to figure it out. I like HP but I'm not sure about this printer. It has no instructions with it. You have to find them online and your printer prints most of them out when you go online. Which by the way it should have come with a rem of paper for this. I hope I end up learning how to use it, and like it ... so far I'm not sure. 2 week return window..... ridiculous! It takes that long to install it, and I still have it hard lined into my computer because it kept going offline... So much for wireless so far, can't figure it out. I'm not that old either! Many times I've wanted to throw this thing against the wall. Very frustrating!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and that it has failed to maintain a reliable wireless connection. I can understand why that would be a jarring combination and a dubious start to owning a new printer, so I’ll offer a resource and some information I hope will help.
First, you can visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can also access troubleshooting guides, user manuals, how-to documents and software updates specific to your printer here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and help you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Painfully Inefficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer cannot hold a connection to the internet and re-establishing is not a quick process. HP Smart app is painfully slow and you are forced to have a subscription with HP+. When did having a printer become so painful?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has failed to maintain a reliable wireless connection, and that you’ve experienced difficulty with the HP Smart App. I can wholly understand why this combination would quickly become aggravating. I want to help you remedy these problems, so I’ll provide some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information by following a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great, easy connection, print in color and black and white is good. My biggest problem is the printer is extremely slow. My last printer was $60 and could print 3 sheets by the time this printer finishes 1. For the price, I was hoping for something faster.
No, I would not recommend this to a friend Really wanted to like this printer - but no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked intermittently for us - any print job with multiple pages would jam (and forget printing double sided). We ended up returning to Best Buy (and giving stars simply on the basis of good customer service!).
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job, pretty slow compared to the lexmark printer i got but what can you expect for this price range, it doesn’t print directly from websites or apps most of the time. Gotta save the stuff on your local drive and access it from the hp app to do the job.
I would recommend this to a friend- Pros mentioned:Print quality
printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the price...prints great and just what we needed
I would recommend this to a friend - Pros mentioned:Ease of use
Good affordable printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice affordable printer. Easy to set up. Make sure you still have an USB printer cable. Will need one for first time set up. Printer does not have touch screen to set up
I would recommend this to a friend - Pros mentioned:Print quality
It’s great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to learn features but it works great overall
I would recommend this to a friend Worst printer ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. I have never had any problems with hp products but this printer is not good. Don't waste your money. Keep calling hp tech for help and they are very helpful but with time the problem continues, it prints pages by itself. And a lot of paper jams.
No, I would not recommend this to a friendHP printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The constant light is annoying. My home office is in the loft and bedroom doors must be closed to prevent glow at night. I previously had an Officejet and this printer is much slower. There is a lag in the response time from my computer as well as slow print time in comparison.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve had a difficult time with your printer. It’s no surprise that you’re disappointed and somewhat disillusioned, considering you’ve experienced slow print speed and a light on the device that you find inconvenient. I want to help you remedy what problems you can here, so I’ll provide some resources aimed at reaching that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Great printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for small office. Love it! Easy to set up.
I would recommend this to a friend - Pros mentioned:Ease of use
printer and scanner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.download the app and your ready to go. easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use
Wireless printing easily
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a wireless printer I could use with my tablet. The app jnstructions waled me thru the setup very well. I am now able to print from my tablet easily.
I would recommend this to a friend
