Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Printer is excellent!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works extremely well for printing from my phone.
I would recommend this to a friend - Cons mentioned:Connectivity
No WiFi connect to 5ghz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cannot connect to wifi 5ghz and had to replace 2 times
No, I would not recommend this to a friend Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble with printing process, it was necessary to disconnect printer cord and reconnect cord after each print job. Not cool.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Fred.
I’m sorry that your printer has performed unreliably. It’s no surprise you’re frustrated here, considering you’ve needed to disconnect and reconnect the device between each print job. I want to help you remedy this problem, so I’ll provide some resources I hope will lead you to that end.
First, if you’ve not done so already, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline difficulties, which I suspect might play a role here. If not, then on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Just ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchange this for the Epson… Epson was actually worse. This was not heavy duty enough.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this printer for my daughter to use for schooling at home. Works great!
I would recommend this to a friend - Pros mentioned:Ease of use
HP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice quality and very easy to use would recommend to anyone and would buy again
I would recommend this to a friend - Pros mentioned:Ease of use
Great printer for home use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.East to install and use Don’t put too much paper or else sill get jammed
I would recommend this to a friend - Pros mentioned:Ease of use
Works really well wirelessly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can print from my phone and it makes it super easy when running late for class.
I would recommend this to a friend Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, works great! Would recommend them to anyone.
I would recommend this to a friendPrints well. Easy to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer will take some time to get used to. We had a bigger unit previously, which held more paper. However, our needs have changed and this HP Envy fits fine for now.
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, inexpensive printer. Did not come with driver software, but the latest Apple update recognized it anyway. Black ink cartridge only latest 50 pages before replacement.
I would recommend this to a friend- Pros mentioned:Print quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good! No issues as of yet and prints crisp images
I would recommend this to a friend Very BAD Printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using HP printers since the original B/W Deskjet and this is by far the worse printer I have ever used or owned. It isn’t even close to being user friendly. I don’t recommend this printer at all.
No, I would not recommend this to a friend- Pros mentioned:Setup
Great printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something easy to set up and get rolling and it has been perfect!
I would recommend this to a friend FRUSTRATED!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, I got this printer to replace the HP Envy 4520. Which I had for years. It finally wouldn't print and was printing the same pages over and over. That printer gave me trouble to set up wirelessly and would not scan but finally got the wireless to work. Worked great after that. Enjoyed printing from our phones at anytime. I need a printer for online school (due to covid) so being that I needed one ASAP I decided to get the same HP Envy but what was said to be the upgrade to the one I had. I liked the look of it and seen reviews of hard set up but thought maybe it wouldn't happen to me again. NOPE! After I got it today and opened the box I discovered this box was previously owned and returned. The ink packages were opened and the tape covering it was off. The Styrofoam was broken also. So, I thought ok cross my fingers. It would not set up wirelessly. Had to use a USB I happened to have. So got that part set up I think and it tells me to set up the Instant ink (which I love this) and it tell me the paper tray is open. I opened and closed it over and over and nothing. It tells me to press the i button on the touch pad thing and all the buttons will light up. No, it did not. The paper tray seems to be snagged to close smoothly but does close but not for the printer to continue. I'm so frustrated I want to pull my hair out! I need this in the morning to print my kids packets for class. So now what?! So Disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am so sorry to hear that you received what sounds like a used printer. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.
First, I can’t say for sure what happened in your situation, but as you’ve already speculated, what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a new printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
If you need any technical assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
perfect for my house office
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great printing, love it use it for my personal use at home.
I would recommend this to a friend - Pros mentioned:Print quality
Great product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! I bought it for home office and is perfect.0
I would recommend this to a friend - Pros mentioned:Size
great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for student , also for small spaces highly recommend
I would recommend this to a friend Holds VERY little paper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works...until you run out of ink. I tried to put new ink in it and it just wouldn't accept it. I tried 4 different cartridges from four different places. I brought it in to have it looked at and the "geek squad" guy said "we don't fix printers, get a new one". What a joke.
No, I would not recommend this to a friend- Pros mentioned:Size
HP Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a small printer that did it all. This HP was the answer.
I would recommend this to a friend
