Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good price but the ink cartridge runs out quickly and the cartridge isn’t cheap
No, I would not recommend this to a friend Away from HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like HP was going after lower market pricing. To get there they may have removed features/tools and added 6 months of free Ink. There are features no longer built into the lower-cost machines. My choice was to stay with an older printer or go Cannon,
No, I would not recommend this to a friend- Pros mentioned:Print quality
Not for business.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Print quality was good but the rate of printing sheets was slower than desired.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still caNt connect ti my laptop. I hate it! Dont waste your money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ruby.
I’m sorry to hear that your printer has not connected wirelessly to your laptop. Your review is brief, but your dilemma and frustration are clear – and totally understandable. I want to help you get the device connected and working to your satisfaction, so I’ll offer some resources and information I hope will help.
First, I recommend that you follow a setup and connection tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Envy Pro 6455
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basic, but gets the job done. Wi fi connection is nice. Not sure that the automatic ink refills are worth it.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is working now, but does not work consistently as expected. Needed to be reinstalled twice so far. Can't get the copier to work. Already out of ink. This was supposed to be simple - easy to install and use. I am disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. I can readily understand why needing to reinstall the device twice, along with a copy function that doesn’t work and rapid ink use, would add up to a terribly disappointing introduction to the printer. I want to help your remedy this situation, so I’ll pass along a resource and some information I hope will accomplish that goal.
I can’t tell from your review what has caused these issues or whether they’re related, so I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Works great, when it does.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a year of use this printer decided it will no longer remain on standby or connected to wifi. Every single day it needs to be unplugged and reset. About to take a look around and see who still makes quality printers.
No, I would not recommend this to a friend Great Buy Shop No Further!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been with HP for 4 years and they never let me down.... i loveeeeeeee this printer it came quick, it’s easy set up, the double side is a PLUS being in this pandemic having to home school... ink is pretty expensive though that’s the only not ok thing but hey gotta pay more for good quality
I would recommend this to a friendA Good Investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my HP-Envy Pro 6455 printer. I didn't think I would like the color but it is sleek. It was easy to connect, easy to operate, doesn't take up a lot of space and performs quality work. It is exactly what I needed. I would not hesitate to recommend this product to anyone.
I would recommend this to a friendConsider differently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No very easy to use and the ink quality and quantities are not good at all
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had a bad experience with your printer. I can’t tell from your brief review specifically what problems you’ve encountered, but they seem to involve print quality and ease of use. I’ll offer what I hope are helpful resources and information.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06543527
Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187516
You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unhappy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy , internet issues all the time.dont like .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Linda.
I’m sorry that your printer has failed to maintain a reliable wireless connection to the internet. Your review is brief, but your unhappiness is clear – and wholly understandable. I want to help you resolve this problem, so I’ll suggest some resources that I hope will guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If connectivity does not adequately improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Good for photo prints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a printer just for photos and this one seems to do very well so far. Hope it continues to be a good choice.
I would recommend this to a friendPoor performance, oddly long time needed to print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible unit, encountered poor printing quality and slow print processing time after 6 documents (11 total pages, plus the initial setup pages). Just outside of return window, strongly recommend others find a different unit.
No, I would not recommend this to a friendwould prefer cd instillation. Don't want phone inv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer does the job without complications, it replaces a Cannon which does not print envelopes consistently.
I would recommend this to a friendGreat, Easy, sleek!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! We had some trouble finding the right printer for wifi printing, but finally got it figured out.
I would recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works well. After about 100 to 200 black and white prints the black ink cartridge needs replaced.
I would recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. Not that easy to set up and use. Only one of 2 in stock, so not a lot of choices
No, I would not recommend this to a friend- Pros mentioned:Print quality
very slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is very slow to print but the print quality is good
No, I would not recommend this to a friend Paper Feeder Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the paper feeder. Hard to put paper in. Too many lights re. set up. I have always had HP printers . The ones a few years ago were much easier to use. Just put the paper in and the copy was made. The new ones are too cheap.. to be returned.
No, I would not recommend this to a friendWorst printer ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible decision to buy this printer. You cannot just print, you to disconnect it, reconnect it, then accept a security document, before printing. Now, it won't connect to wifi, after trying every troubleshooting option they told me to try. I waited too long to return it, so I have ordered a different brand. Would not recommend it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Teresa.
I’m sorry that you’ve had such a dreadful experience with your printer. It’s no surprise you’re at your wit’s end, considering the printer did not perform reliably and now won’t connect to your Wi-Fi network at all despite your troubleshooting efforts. I want to help you resolve the situation, so I’ll direct you to a resource and some information I hope will make that happen.
I can’t tell from your review whose troubleshooting advice you followed – whether it was from the retailer or from HP support – so if you’ve not done so already, I suggest you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
