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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 4474 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 4,474 reviews
  • Rated 1 out of 5 stars

    HP used to be a good company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item as it was not compatible, had a crack in the side.When you make your products from cheap plastic they dont travel well. It was exchanged for an Envy 7155 which has taken almost two weeks tow get up and running, I won't say satisfactorily as it only happened today, my experience with HP over the last month and half has been at best, disgusting from your women who answer the phone who don't listern, They ask. when you ask to speak to a human what you want, you repeat, speak to a human not a machine, then they ask are you calling from Canada or the US, I tell them the US, then they ask what do you use your printer for, I tell them home, Then they ask Windows or Mac, I tell them mac, so they always connect me to windows and twice have connected me to Canada. but every time towindows.If they don't hear right or they do it on purpose they should all be fired. there is no excuse for that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointment

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this printer. Extremely unreliable. Frequently offline. Printing is very unreliable. When it does print, it does NOT print the entire document, just a few lines. Numerous calls to HP tech support has not solved the issue.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer a bit expensive but worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is exactly what is needed for Home based needs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not what I wanted. I did ask the sales person if this had a fax on it. She said yes.. I still can’t fax. Then when making a copy, the paper got stuck which I couldn’t get it out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Envy 6455e

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer 6455e will not connect to the Internet. Can you help me. Return last day is tomorrow. Thank you

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter and she is very pleased with this All-in-One inkjet printer. I have consistently used HP printers for personal and small business use and found them to be pretty reliable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bbb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good, very helpful when we looked at coffee makers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MY HP-ENVY BEST BUY STORY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT aisle service for info on product and assistance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A Big Scam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is garbage. You can’t install it without the HP Smart app and you can’t do that without buying the HP Instant Ink subscription. Scam!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pending gifting this Christmas!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We'll let you know - it'll be a gift later for Christmas.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Annoyed!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed the directions to a T and I just cannot get the printer to work. I have to call support every time the internet goes out. Very annoying.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    HP Printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works with no issues! WiFi print is pretty kool!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Envy this printer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer even though I was sad to have to discard 8 year old my All in One printer. This printer is sleek and functions beautifully! It immediately connected to my WiFi once it was plugged in

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic printer but ink runs out rather quickly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For Geeks Only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well you don’t get a manual but you can go online and print it(114 pages). This printer scans but there isn’t a scan button to press. You have to generate a scan online. It took me very little time to set up but using this printer/scanner takes some time to get use too!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Printers need better instuctions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP-ENVY 6455e came with inadequite instructions and the HP Smart program was poor in the on line instructions and troubleshooting. The ENVY6400 series have several models and I could not find my printer model on the HP Smart on line help.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry that you’ve not been able to complete the setup and installation process with your printer. I can clearly understand why having inadequate instructional materials as well as software trouble would be a frustrating start to owning the device. I want to help you get the printer connected and working like it should, so I’ll make some suggestions I hope will reach that goal.

      First, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
      - support.hp.com/us-en/product/model/2100187516

      You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
      - support.hp.com/us-en/topic/diagnostics

      If you need further assistance with setup or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
      - hp.com/plus-help

      Keith
      HP Care
      hp.com/support HP

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my printer for over a year now and it was my only option when I bought it as supply issues limited my options. I have had nothing but issues whit my printer since I got it. If I need to print something, I have to unplug it and try to get it to print after startup before it goes offline again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hp copier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after making 3 copies, never got it to work again. Will be returning.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good printer but has a problem with windows 10 ..........

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked out great and it’s very convenient.

    I would recommend this to a friend
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