Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Run for your life!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Words cannot begin to express how much I am dissatisfied with this printer. I bought this because I wanted a nice looking printer that did it all. It's turned out to be the most stressful piece of work I have ever dealt with. I run an at home business and 1st off it is slow to print, 2nd good luck figuring out how to reconnect it to WIFI if it somehow gets disconnected because the app is almost impossible to navigate for this type of support and lastly, as someone who needs to print and sign documents all the time, this printer does not actually scan anything to your email - which is partially the function that I bought it for....being that it is an ALL-IN-ONE! You have to do everything through the app only and it's time consuming to use your phone and photograph EVERY page and compile it to a document that you then email to yourself to save and then forward to clients. This is what you pay the money for an all-in-one printer to do so you can save time not spend more. On top of that scans are harder to read and sometimes blurry depending on phone lighting and steadiness. Customer support is non-existing and the virtual assistant does not cover all topics, but rather instead ask you if you would like to save the planet during times you may need to be saved from their equipment. PLEASE for your health look for something else.
No, I would not recommend this to a friendDO NOT BUY THIS JANKY PRINTER
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is awful. It is always updating its software and never connects to any of our devices. The printing is extremely slow when it does bother print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed poorly. I can certainly understand why connectivity problems as well as slow printing would be a frustrating combination. I want to help you remedy these issues, so I’ll provide some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great Purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer as a gift for a 14 year old after doing research on wireless printers. This one is perfect and recommended by a relative who is an IT Consultant.
I would recommend this to a friendConstant problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had nothing but constant problems with this printer. I have to shut down the router and unplug the printer before use and it may or may not work. Ive called HP 3 times to fix it but it seems a permanent fix is not available.
No, I would not recommend this to a friendToo slow!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer took way too long to print one copy (5 minutes?). I didn't like having to turn on printer in the back of it. Menu was very hard to figure out and see. Printer returned and exchanged for a new Cannon printer.
No, I would not recommend this to a friendHappy printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer. Just what I was looking for. I don’t care for how it does duplex printing. The second side is printed upside down. Other then that I am very satisfied with this printer.
I would recommend this to a friendMust be troubleshooted every time I use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every day that I need to use this printer, I have to go through a series of troubleshooting steps - different ones each time - to get the printer on the same network as my computer; to get my computer to RECOGNIZE that the printer is on the network; and then to successfully send the job to the printer. The requirement to print from an app, and only if it's a PDF file, is absolutely absurd. And even then, sometimes I can print from browser or from Word, and other times I can't, on the same device and network. It's easier for me to drive to my office to print what I need. Once you can convince it to print a job, it's fine for the rest of the day, but as soon as you turn one or both devices off, the struggle begins anew.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bree.
I'm sorry to hear that your printer has failed to maintain a reliable wireless connection. I can wholly understand why the unreliable performance you describe would quickly become exasperating. With that in mind, I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Run, don't walk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst HP printer I have had. Had to contact HP support twice to get it installed on my network. Then it defaulted to printing on 25 x 36 paper! After the fourth encounter with HP support, I returned the printer. Will try another brand.
No, I would not recommend this to a friendOkay for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product but you need to change paper out for photo paper if you want to print. Liked previous printer that you could have both photo and regular paper loaded and you could select which one you wanted to print. Decided to buy separate printer just for photos.
No, I would not recommend this to a friendSmartbuy at Bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lucky to see the only available printer at that time. No other choice but this. No other available printer. But so glad I bought it. Smart printer with smart ink refill offer. It’s a good buy.
I would recommend this to a friendWorst garbage ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warning Stay away! This is amongst the worst experiences ever. Broken software, lost time, bricked printer, ungodly awful and broken setup. If HP doesn’t go out if business I’ll be shocked. Holy f’n crap this is complete junk.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Daniel.
I’m sorry you’ve had such a dreadful time with your new printer. I can’t tell specifically from your review what happened, but the exasperation you express is no surprise, considering it sounds like the device didn’t make it through the setup process. I want to help you resolve this situation, so I’ll direct you to a resource and some information I hope will make that happen.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Upset in Alabama
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer on the market had it for 10 months plan to thow it in the trash. Might have worked if I agreed to purchase ink from them. Customer service suck managed to print 3 copies # shaking my head
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Horris.
I’m sorry to learn that you’ve encountered difficulty with your printer. Your review is brief, and I can’t tell specifically what happened, but if the device printed only three times over the course of 10 months and you didn’t receive adequate support to try and remedy the problem, I can wholly understand your frustration. I want to help you resolve this situation, so I’ll provide a resource and some information designed to do just that.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Gets the job done.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A better physical display interface would be nice.
I would recommend this to a friendenjoying new printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.enjoying new printer. . . so far so good. . . yay!
I would recommend this to a friendIt looked good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it worked ok untill you needed to hookup to Bluetooth, followed instructions but wouldn't hook up, so had to return it
No, I would not recommend this to a friendHP Envy printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer meets my needs, but the ink usage is higher than I expected. I also found the printer spooler app runs excessive cycles when the printer is powered on and there is no printing happening.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not that good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this printer could be easier to use doesn’t stay connected and won’t let me print when I need to I have to spend a hour messing with it to print one thing but when it works it works well
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and has otherwise performed unreliably. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Read the fine print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with all HP products, read ALL the description. Make sure the item has the features you need (auto-feed, two sided, etc). Then they can't be beat. Reliable and accurate.
I would recommend this to a friendSoso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When there is a problem, we can't fix it cause there is no way of to tell what the problem is
No, I would not recommend this to a friendLB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was a problem from day one. Even the HP techs were not able to get it up and running
No, I would not recommend this to a friend
