Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Great price for the printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first time in over 20 years since I purchased a printer. The idea that I can print from my phone is just awesome. A wireless printer is icing on the cake.
I would recommend this to a friendGreat printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer. Does a little bit of everything really well. If you need a dedicated printer that can handle anything you throw at it I’m get this bad boy.
I would recommend this to a friendNot Easy To Setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to setup and I am IT person but once I figured it out it works for what he need it to do. I like the Brothers brand myself but they was all out, so HP was the next option.
I would recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nope, worst printer for a teacher. No 2 sided promoting. Prints slow
No, I would not recommend this to a friendAnn's printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, except for the start button. Difficult to reach in the back of the printer.
I would recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great deal of trouble getting this printer to work with my Apple computer. I had a member of the Geek Squad come to my house to set it up
I would recommend this to a friendTerrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Mankato has the worst service. I ended up bringing this back and getting my money to go elsewhere. I'll gladly pay extra for good service. Not this place. Nothing but loudmouth jerks!
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little to complicated to use. Had to go into YouTube to figure out how to scam something. This not come with paper instructions.I guess it works better for people who are tech savvy . Unfortunately I’m not .
I would recommend this to a friendPrinter is horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy terrible printer don’t want to write nothing else about it just DONT BUY
No, I would not recommend this to a friendNot happy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this printer at all bc it goes offline at least once/day. I've had a lot of printers and none have done this. The Geek Squad will look at it and fix it or replace it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has gone offline so frequently. It’s no surprise that you’re aggravated, considering the device has done this daily and sometimes more often. I want to help you resolve this situation, so I’ll provide some resources and information aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Prints as slow as a snail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I woukd not purchase unless you want to wait 3-4 minutes to wait for one page to print.
No, I would not recommend this to a friendnot shopping at best buy anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.More disappointed with the service and manager at the Citrus Heights Ca store. Best buy lost our company business after our visit to purchase the printer
No, I would not recommend this to a friendI love the printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the printer! The only thing that I need to see if there is a way to make the reds not so bright or the other colors to be brighter on coloed photos.
I would recommend this to a friend- Cons mentioned:Connectivity
It always says "offline". No matter what I do,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this printer gave me lots of problems. Wasted my time, ink, and paper. No matter what I did, it always said offline. It prints one page and then says offline. I connected it with USB PRINTER Cable to my laptop and works fine. If i try to use is as wireless pprinter, the nightmare starts. HP printer customer service is almost impossible to reach. Only chatting. With chatting, could not go no where.
No, I would not recommend this to a friend Hp-Envy pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchase printer very satisfied with purchase no issue with product or ink refills would recommend this product to family and friends
No, I would not recommend this to a friendAwesome printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a replacement of an older hp printer. Love this one as much as my original. Only difference is no touchscreen. Can work without it.
I would recommend this to a friendPITA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It prints OK, but: 1) You have to set it up using HP's buggy app, which churns and churns, but can't find your computer, and the only way to get out of a loop is to delete the stupid app, then download it again and keep trying to get it to find your computer. 2) The "Manual" is online and rather scatterbrained. The thoughtful designers included a lot of lights to communicate with the user, but good luck finding out what the lights mean. 3) It keeps trying to use AirPrint, and interrupts your printing even though it is plugged in with a USB cord so it doesn't need AirPrint.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer and its software have performed so poorly. I can readily understand why the need to repeatedly delete and reinstall the app, confusing lights on the printer and needless interruptions would quickly become exasperating. With that in mind, I’ll suggest a resource I hope will help you get your printer and the software working like it should.
I can’t tell from your review why the software and printer have performed like this, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Good choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this printer so far. I have not been able to figure out two sided printing but do not need often.
I would recommend this to a friendDo not like that there are no manual controls.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The jury is still out on this printer (I am saving my box and packaging). I do not like that there are no manual controls but there were no other printers this size in the store at the time that I purchased.
No, I would not recommend this to a friendPrinter review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good printer. Easy to use. My Geek Squad tech Emmanuel explained everything very clearly. He is a very good teacher.
I would recommend this to a friend
