Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Not recommended
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get scanning to work. You have to use a phone or HP website from what i googled for scanning purposes. Constantly shoes off line with wi-fi
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Luna.
I’m sorry that you’ve been unable to get your printer’s scan function to work. I can wholly understand why that plus connectivity difficulty would be a poor start to ownership. I want to help you remedy these problems, so I’ll provide some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline difficulties. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section. Find that here:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If you need further assistance, I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
RUN away from the Envy!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a load of crap...RUN from this one...constantly drops connection and since there is no (zero) screen you must print a sheet out that says you can't connect to print a sheet out...Horrible product. Lots of colorful LED lights that are always blinking and letting you know you have a non-functional printer on your desk. First and last HP I will purchase.
No, I would not recommend this to a friend Great Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Love it. All of the comments I read were not valid for me. The printer is the best printer I ever had.
I would recommend this to a friend- Cons mentioned:Connectivity
HO printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely difficult to set up...didn't get the wireless with HP Smart App to work at all. One strange thing was having the off/off button on the back...
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been so difficult to set up, and that you were not able to wirelessly connect the printer. I can understand why that would be a frustrating start to owning a device, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doses not like to hook up to wifi at all even from are phones its horrible
No, I would not recommend this to a friendQuality delivered Locally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was glad to order online and pick up at my local store -- all with minimal contact and awesome social distancing. congrats to Best Buy !!
I would recommend this to a friendHP-Envy Pro 6455 is ok but I but ink cost too high
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is ok for one persons use, but I find it cost more to use than advertised. The print is fine but I am retired and I don't need to use money for ink that can be used for food and bills.
No, I would not recommend this to a friendHP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works very well. I have not had any issues with it. It’s a quiet printer which is nice. I would recommend it to a friend.
I would recommend this to a friendNothing to say
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it.The machine broke down in 3 months time so I had to purchase another one
No, I would not recommend this to a friendGreat Wireless Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, easy to use. Very easy to set up. Wireless connectivity works seamlessly with all of my devices
I would recommend this to a friendDo not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was difficult to set up and it just decides it doesn't want to print for an unknown reason. It defeats the purpose of having a printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not printed. It’s easy to understand why this would be exasperating after a difficult setup process. I want to help you get the device working like it should, so I’ll suggest a resource I hope will make that happen.
I can’t tell from your review why your printer won’t print. I recommend you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
What one would expect from a mid-range HP
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned a ton of printers over the years from just about every major brand. My wife, the color & photo expert, always pushes me towards HP as she claims they produce the best photo prints. While this model does produce good photo prints, it's a shade below previous HP photo printers; I'm speaking of the models that carried 4 or 5 separate ink cartridges. the 6455 has all the ink built into only two cartridges. Can I tell the difference? Not really, but I'll trust the wife's sharp eye. The printer also comes with HP's "instant Ink", which is a subscription program that ships ink as you utilize it. I've been a subscriber for previous printers, and the delivery service is reliable. If you're good with that, fine. Personally, I like to shop for best price & catch a sale, but if you're convenience minded, it's a win. I would imagine with the current crisis going on, regular delivery without the need to go to the store edges the needle in HP's favor. It also depends on what kind & how much printing you do. If you're a high volume user & do a lot of photo printing, it's supposed to come out at less then 3.5 cents a page. And that cost is the same whether you're printing mono or color. Or, you have the choice of going to one of the newer ink tank printers; the downside that is the initial cost of the printer is about double. You have to do the math for yourself. It's not a speed demon of a printer, but it's no slug either. Printing out a high quality snapshot sized photo takes about 30 seconds. For monochrome pages, it's rated at about 10 pages/minute. A minor annoyance is that there's no separate photo tray, when shifting from 8x11 to photo you have to manually adjust the guides. There's also no provision for printing from media cards or USB drives, if you need that capability, you're in the wrong place. Setup on this machine went very well, it's all done from the HP app. Connected to wifi immediately, setup was complete in less than 5 minutes. Printing from my Samsung S20 phone was without drama; a quick check of the scan function found that to work well. I would just like to add that acquiring this printer made me rearrange my home setup. Reason being, we currently have 3 operational printers. The 6455, besides being compact, is probably the sleekest looking printer I've ever owned. I used it to replace a rather ugly looking device that's in a highly visible place in my home. (The paper tray has a nice soft LED glow that serves as a bit of a nightlight to the desk it's on.) In summary, if you don't need input ports or the fastest machine, the 6455 is a solid choice in the multi-function arena.
I would recommend this to a friend Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so convenient to have a printer in your home office during these crazy times. This has really helped with virtual learning assignments
I would recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Cannot get printer to connect to wi fi. Down load software worthless as it cannot find my printer. OnLine support takes hours to get help.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected wirelessly like it should. It’s easy to understand why this would be an exasperating start to owning a new device. I want to help you out of this dilemma, so I’ll direct you to a resource aimed at making that happen.
I’m not sure what means you used when reaching out for support, but if you’ve not done so already, I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Product good, shipment delayed by over a week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this for my son to start school (store pick-up), product was listed as available when placing order. After ordered was confirm, got notice that shipment to store was delayed, for ~ 2 weeks.
No, I would not recommend this to a friendShould have done my homework before the purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the printer I thought it was. Wish I would have gotten a better model. I had to install the printer twice. It looks nice that's about the only benefit.
No, I would not recommend this to a friendWorst printer I have ever had
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer. I have the app and it is hooked up to my devices and all that was easy. It is connected to my internet. The problem is that at least 75% of the time the printer blocks what I am printing or has some issue and I have to completely restart the printer in order to print a document. So something that should be happening automatically simply isn't. If I want to change the ink out I have to restart the printer. Basically if I want to interact with the printer in any way I must first restart the printer. Frustration is definitely putting it lightly. There is no actual trouble shooting g with this printer everything is done through the app and it is absolutely useless.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. The unreliability and frequent resets you describe certainly sound exasperating. We want our customers to have a better experience than this, so I’ll point you toward some resources that I hope will help you get your printer working like it should.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I have had better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I had hoped. Doesn't have a display on the printer and the app tends to not always work the way you want it to. Good for printing and scanning reports. Not so great on pictures.
No, I would not recommend this to a friendIdeal home/ personal printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this HP ENVY Pro wireless printer is ideal for home use. I especially like the 2 sided print feature as it requires less paper.
I would recommend this to a friend- Cons mentioned:Connectivity
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing this printer knows how to print, is a diagnostics page. I worked in network management for 4 years in the military, and dealt with printers on a daily basis, and this paper weight is inexcusable. It’s “connected” to my network, with an “Excellent” signal strength, yet my print queue fills up, with no response from the printer. This printer takes more vacations than a retired couple with a timeshare in Hawaii. DONT BUY THIS THING.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has displayed a “connected” message yet failed to print items you send it. I can wholly understand why that would quickly become exasperating, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and print jobs that get stuck in queue. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
