Customer Ratings & Reviews

Awful, we have had one issue after the other. We have contacted Geek Squad for support several times.

Everything is good at this point. I've had several HP printers and always had good luck with them.

This printer DOES NOT enlarge or reduce!!! A worthless piece to artist who need to reduce and enlarge. I never heard of a printer not doing this.

I had my doubts but this printer turned out to be one of my Best Buys of the year. No pun intended.....

Once set up, the printer worked well. However, set-up was frustrating and took much longer than I expected. I had problems with the HP app "finding" the printer on my network.

This printer is PERPETUALLY offline. Mid way through the work day it will give you issues, randomly be off the wifi even when your other devices are running just fine on the same wifi network... a mess. Its been 2 weeks and I'm already thinking of returning it. Not worth it if you need something reliable, I'd go with something else.

Waited forever to get this printer for my wife. I've been pretty interested in the the new HP Smart app that connects all devices to newer HP printers. So I thought this printer would be a awesome! However, When I got it I noticed that there were no physical buttons and is only use able through the HP Smart app. A bad app that take forever to set anything up. During the setup process, my printer was doing a light show of colors. It took me hours to figure out what was going on. Turns out it was a critical error. Yay.

Easy to set up and use. Works with my iPhone to remotely print. Still trying out the auto order for ink feature.

My little sister says it is the best birthday present I have ever given her. She loves it very much and uses it a lot.

It serves the purpose for me. Only one thing i try to find my IP to set up my phone. Still has not got it yet. HELP!

Very difficult to install even for our Best Buy Geek Service. Still not working correctly.

Easy set up. Unbox the printer, plug it in, download the HP app, and there are step-by-step instructions which walk you perfectly through from start to finish, with extremely helpful pictures on the app. My favorite positives about this printer: it prints pages quickly, it’s relatively quiet (for a printer!), it has a paper tray on the bottom for feeding in the paper that closes (versus the typical slanted feeder always exposed on the back), it has automatic double-sided printing (no trying to flip printed pages manually and orient them correctly to get double sided pages), and pleasant chime sounds which signal when the printer is ready/done printing, etc. along with subtle lighting which also signals the printer status; the automatic feeder is great as well. The Wi-Fi connection is strong, connects fast, and stays connected; I tried it with our laptops, tablets, smartphones, and desktop computer. Scanning and copying also worked well (I haven’t tried faxing yet, but the information/directions say it is a feature). I did set up and activate the HP+ feature; it gives you 6 months’ worth of free ink and automatically sends you a new supply of ink when it detects you’re running low. I’m interested to see how well this feature works. The caveat is that you do have to set up an account with HP (with your email address, physical home address, phone number, and a credit card) so that they can send you the ink but you can opt out of getting targeted “offers” and such to your email, and you can cancel at any time, such as when your 6 months of free ink are over, if you decide you don’t like the service. You can also adjust how much ink you get delivered; there are different plans depending on your individual needs that are at different price points.

So far its doing great. Easy installation and pairing. I like the ink refill offer, getting my 1st refill this week.

This product is much better than my previous one. I hope it lasts as long as my first one.

The only thing is: Ink Cartridges need to be changed frequently. Love that can print from most places in home.

Great Printer, Employee offered suggestions on what printer would work bet for my needs.

So far I’m liking the use of my purchased product. Still learning it. But glad I purchased it.

This printer is great and reliable, I use for my small office at home and also for the kids now that are in home school

Works flawlessly every time. Color printing is simply amazing

It’s ok - my last model was better at scanning with the document feeder. The document feeder on this newer model is weak. The color is not bad but it is slow to complete tasks.