Customer Ratings & Reviews

Hi there.

I’m sorry to hear that your experience with your printer has been different than what you expected. I can certainly understand why being told that a fax feature exists and then finding otherwise would be a most unwelcome shock. I want to help you remedy this situation, so I’ll offer some clarifying information and resources I hope will accomplish that.

First, while your printer might not have a traditional fax function, it does have mobile fax. To learn how it’s used, I recommend you refer to the manual for your printer, which you can find by following this link:
- www1.hp.com/ctg/Manual/c07043346.pdf

If you need further assistance with the fax function or anything else, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Monica.

I’m sorry to hear that you've had difficulty with your printer’s functionality and did not receive the three months of Instant Ink that was part of the purchase. I can understand why that would be a great disappointment, especially considering you had a printer you liked but gave it to someone else when you got this one. I want you to have a better experience going forward, so I’ll provide some resources I hope will help you achieve that goal.

First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/29256679

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

Regarding the Instant Ink offer, I suggest that you contact our Instant Ink program at +1 855-785-2777 so we can help you assess and resolve the situation. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.

If you have further questions or need assistance with the printer itself, I hope you’ll contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Cerise.

I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be a disappointing start to owning a new printer, so I’ll try to offer some helpful suggestions.

First, I can’t say what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. Still, the number of pages you mention seems quite low. A third possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.

Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Cortez.

I’m sorry to hear that your printer has not connected with your computer like it should. I can easily understand why that would be quite frustrating, considering you had to spend time finding the user manual online, so I’ll offer some information and a resource I hope will help.

I hope your printer is working properly now, but if you need more help solving problems or want to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents and software updates in addition to the user manual here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further support, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Laurie.

I’m sorry you’ve had such a difficult time with your printer. The frustration you express is totally understandable, considering you’ve encountered problems with setup, compatibility and functionality. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.

If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100187516

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered difficulty with your printer. Your reaction comes as no surprise, considering it has not worked reliably and don’t know where to turn. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you remedy whatever is at hand.

If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. If setup is complete, then on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100187516

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties as well as cartridge installation and print quality. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support