Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Envy printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Servi was great and delivery was on time and curb side pick up was easy and prompt
I would recommend this to a friendSuper glitchy printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace another HP printer that failed. This printer is super slow and inconsistent in printing jobs. Documents sent to be printed only print half the time and then sometimes partial pages. I will not buy this model ever again. I think HP is focusing too much on printer ink and not enough on hardware and software functionality.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly on several fronts. I can easily understand why slow printing and unfinished print jobs would quickly become an aggravating combination, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to set this up for an hour. STUPID IDEA TO NOT HAVE A TOUCHSCREEN OR NOT ALLOWING USB SETUP!!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the setup process like it should. The frustration you express is wholly understandable, considering you’ve put so much time into installation and, when you wrote the review, still were not done. I want to help you get the device installed and working to your satisfaction, so I’ll direct you to some resources I hope will make that happen.
First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Very Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very happy with this printer. It does everything I need it to do.
I would recommend this to a friendGreat printer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this printer in a college dorm room Works great. Love the top scanner feature.
I would recommend this to a friendPrinter happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered on line without a problem all was great!! Great online experience.
I would recommend this to a friendGreat printer and scanner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great printer and scanner. Easy connect to laptop wirelessly thru HP site
I would recommend this to a friendHp Envy Printer 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is very good!! Works Great! It is totally up to date. We Love it!!!
I would recommend this to a friendPrinter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used daily and still going strong. Print over WiFi with ease.
I would recommend this to a friendGood Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Printer. Prints a bit slow but overall good printer.
I would recommend this to a friend- Cons mentioned:Connectivity
Buy literally anything other than HP
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worst. HP Smart never works and I can't get the printer to actually print consistently. I work in tech and even if this was user error, which it's not, then it would still be a horrible design if their users can't figure out how to use it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not printed consistently because of complications with the HP Smart App. The frustration you express is totally understandable, considering the unreliable printing you’ve experienced, so I’ll offer a resource and some information I hope will help you remedy the situation.
If you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If the poor performance persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't opened the box yet but im sure it is a good printer
I would recommend this to a friendHP Envy Pro 6455
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After watching on-line videos I was able to improve my use of printer/scanner
I would recommend this to a friendGreat Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes its really doing what it says really good, i would definitely recommend it.
I would recommend this to a friendHpprinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless connection is inconsistent, often unplug power and repug to get it to work
No, I would not recommend this to a friendhp
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we had this printer less than one year and it won't and it quit working.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Celeste.
I’m sorry that your printer stopped working less than a year after you purchased it. Your review is brief, but your frustration comes as no surprise here. I want to help you resolve the situation, so I’ll suggest some resources that I hope will serve that end.
I can’t tell from your review what issue your printer faces or why it stopped working. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Hp printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer very convenient all in one we love it in the office
I would recommend this to a friendUnhappy with Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned toay. Tried to work with this printer for 2 months and finally gave up. Not user friendly.
No, I would not recommend this to a friendGood printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best printers I have ever owned. Will give it a 5-star rating.
I would recommend this to a friendHP Printer Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very satisfied with our purchase and the delivery was very fast.
I would recommend this to a friend
