Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Spam printing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer except for the Spam printing that is unacceptable. 20 pages a night.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bob.
Thanks for the review and feedback about your experience so far. While I’m glad to hear that you like your printer, I’m sorry to learn that it has been printing items – apparently overnight – that you’ve not requested. I can certainly understand why this would be an alarming discovery. I want to help you out of this dilemma, so I hope you’ll use the resource below to make that happen.
First, while your printer will print brief instructional materials after you complete certain procedures, it should not print materials from third parties, which is what your description suggests is happening. I recommend that you contact us directly so we can assess what’s going on and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Poor Bluetooth connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to unplug device so it can work. Once it connect it works fine
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve needed to unplug and reset your printer so often in order for it to print. I can certainly understand why that would quickly become frustrating, so I’ll suggest some resources I hope will help you remedy the situation.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP - Envy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item to expand our printing requirements & color presentation
I would recommend this to a friend- Cons mentioned:Connectivity
zero stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer constantly disconnects itself from the wifi making it near impossible for the app to detect. I tried several different models and had the same problem. It's poorly designed and cheaply made. Skip the HP Envy product line entirely.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why that would be tremendously disappointing, especially considering you’ve encountered the issue before, so I’ll suggest some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it that I could print and fax papers to other people
I would recommend this to a friendA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with the HP laptopaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
I would recommend this to a friendEXCELLENT PRINTER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT UNIT WITH MANY OPTIONS. LOVE THE TWO-SIDED PRINTING
I would recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a printing machine that is doing just fine,,,,,hi ya'll
I would recommend this to a friendDon’t buy thus printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy thus printer. Had it one month before it went into error state, never to return.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jay.
I’m sorry to hear that your printer has stopped working. Your review is brief, but it’s easy to understand why the printer displaying an error message that you can’t clear would be absolutely confounding. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will accomplish that goal.
I can’t tell from your review what error message the printer displays or what’s causing it, so I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Size
Pretty nice printer so far
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was simple if you use HP Smart app. I already had it for a prior printer so it was just a couple clicks away and I was printing from my phone. Setting up on the PC was almost as simple with Windows 10. Searching for printer found it on my network and added it right in. It says it has a 100 sheet tray but it sure looks like less than that. I do use a heavier paper though. It's definitely the smallest tray I've had on a printer. Print quality is fine for documents. I wouldn't expect great results on getting high quality photos with it but it did fine on the couple I tested it with. There were a few fine lines that only inkjet printers show on photos on them but I didn't want to waste ink trying a higher quality print on this as it's not going to be my photo printer anyway. I'm sure I could have upped the quality and gotten better results though. Nice compact size and sits very neatly on the corner of my desk. I thought for a few days that there was no power button but ended up finding it in the back of the unit. I was a little tricked since it automatically came on when I first plugged it in. I never had to turn in on, didn't see any buttons on the front and just assumed it would always be on. Stupid me All in all, it prints, scans and faxes which is all I need and it does a fine job with it I would recommend this as a regular desktop printer but not to be a work horse.
I would recommend this to a friend Wireless wonder
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my wireless printer!! It works with all my devices.
I would recommend this to a friendMy HP
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new HP Printer can't wait to start printing everything!
I would recommend this to a friendWIRELESS sporadic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not happy ---replaced it with HP ENVY 7855-wireless connection was sporadic
No, I would not recommend this to a friendNot so hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work to scan and copy easily. Goes through lots of ink. Would not buy again.
No, I would not recommend this to a friendExcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like It . Very comfortable and easy to use. Thank you Best Buy!
I would recommend this to a friendSaki Tumi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was excellent. The store is conveniently located
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a positive experience Love the no interest financing
No, I would not recommend this to a friendPrinter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good wireless printer . Works well with Apple products .
I would recommend this to a friend- Cons mentioned:Connectivity
Poor Printer at Best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer. Hasn’t printed in color yet, printer went offline had a tough time getting it back online. Printer status buttons are very hard to read light up sometimes. Taking the printer back to Best Buy Sunday. Don’t waste your money on this HP printer
No, I would not recommend this to a friend Worst Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this printer. Worst printer ever. Takes so long to print. Not people friendly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Helen.
I’m sorry to hear that your printer has rendered prints slowly and has been difficult to use otherwise. Your review is brief, but your frustration is clear – and wholly understandable – so I’ll guide you toward some resources I hope will help you resolve the situation.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187516
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
